JAMES A GIEL GARAGE DOORS

Giel was able to come out and replace same day, installer was friendly and helpful with guidance on door to select. B grade for quality is due to having to have someone come out again to make an adjustment, and found that pulleys were not tightened down sufficiently, an easy fix.

James did a great job of fixing the door when he arrived. However scheduling him and getting him to my house was a little weird. I called the number he had listed and what I am assuming was his wife answered the phone (he has no business line). He asked for my address and what the issue was and told me he would stop by later today. He showed up at my house 4 hours later without calling but my wife was home. He obviously knows what he is doing but the whole process was just a little odd. However I would definetly hire him again.

2 panels needed replaced and it took several months for this to be completed

James A. Giel Garage Doors replaced an old, broken garage door opener at a reasonable price. The unit provided is of excellent quality and operates smoothly and quietly. They also installed it so that my outside keypad operates both the new opener and the older one I have in the other garage bay. Gary and his wife came within one day and provided an estimate, and returned a few days later to do the work. They were very punctual, the work was neatly and carefully done, and all scraps were cleaned up and taken away. I had James A. Giel Garage Doors replace the opener in my other garage bay several years ago, so I was confident they would again provide excellent service, and highly recommend them.

I had Jim fix a garage door twenty years ago, so when I had a cable come off its pulley in the fall, I called Jim. He came right over and fixed the problem for a very reasonable price. When the torsion spring on my other garage door broke, I called Jim. Again, he came over right away. My door retired an uncommon spring but he was back quickly, installed it and was done in an hour. Excellent work as always for a very reasonable price. I'll be having him back in warmer weather to install new garage door openers.

As in most cases where we have a need for a job, we called a couple of different vendors to get estimates to fix our problem (described above). On a recommendation from a neighbor, we called Jim Giel last night (8/12), described the problem, and talked to him directly. He displayed questionable professionalism at this point as he scolded us for trying to open the garage door with a broken spring - not like we had a choice as that's how we discovered it was broken! However, we still went ahead with the estimate. He told us he would call us in the AM before coming out this morning (8/13). He showed up for the estimate without calling beforehand like he said he would - we called his office around 9:30 asking why he hadn't called us yet and we were told he was about to show up at our front door! After receiving the estimate, he told us he would need a part to fix it and could do the service probably tomorrow ("I have a couple of other jobs to take care of today") but possibly today. As noted, above, we preferred to have it done ASAP, but we hadn't received the other estimates yet. We told him he could look into getting the part and call us back when he knows if he could do it today and we could talk to him later today about if we wanted him to do the job. In the meantime, our other estimates arrived and one provider (Precision) had the part in their truck and offered to fix it right then and there for us. Their recommendation was to add an additional spring, making their estimate more expensive than Jim Giel's, but having the work completed ASAP with an upgraded spring system was worth the added cost to us so we chose them. We held back on calling Jim ASAP to tell him we went with someone else because we wanted to make sure there wouldn't be a problem with the Precision guys first (there wasn't). Just as the job was being completed by Precision around 1:45PM, Jim Giel called my wife and said he purchased the part and wanted to schedule a time to complete the work the next day. We told him that we went with another service. He proceeded to scream at my wife on the phone for several minutes not allowing my wife to further explain that he came for an estimate and that we were under no obligation to use him. He yelled at her for "making me come all the way out there and then going with someone else" and said "that's a h*** of a way to do business". My wife calmly tried to get him to listen to her side of the story as to why we went with someone else, but then he rudely hung up on her in mid sentence. From what I heard from our neighbor, the quality of his work may be good but we have never been treated so disrespectfully for just getting an estimate on a job!

unknown

Very well

Mr. Giel responded to my request for service within an hour and had the job finished in about the same period of time. Very knowledgeable, friendly and professional.

We had old wooden garage doors orignal to our home (constructed 1976) and they were at the end of their life. We called numerous companies for estimates before choosing James Giel. He arrived promptly after calling him to give a us a competitive bid. Although his bid was not the lowest, the quality of the doors was evident. We needed insulated doors since the garage is below two bedrooms and the difference in temperature after installation was noticeable immediately. My wife always complained about our bedrooms being chilly. Jim explained thoroughly how these doors were constructed and the differences in R-values between the different types.We agreed to his bid and the next week his crew came and installed the Clopay doors and two new belt drive Lift Master door openers . His crew removed and took our old doors and openers, installed the new doors, track and openers as well as installed new exterior trim around the door opening along with some new weather stripping and caulking to provide an airtight seal.They were here about 8 hours. They left the work site cleaner than when they found it. Beautiful. I use my garage as a workshop frequently and now I no longer have to plug in 3 heaters 2 hours before I go in to do some work! All around a great job professionally and promptly done and at a competitive price. I would recommend this service provider to any one who is considering new garage doors in the near future. VQ

the gentleman that did the work was very good and honest. He explained what needed to be done. He also explained that the garage door opener was old (which I knew) and if it broke, I would need to purchase a new one. I asked for an estimate on both the opener and a new garage and was given an excellent price. I haven't replaced them as yet but will definitely use this company.

I have had numerous problems with this garage doors over the years. It is now working like a brand new door. Mr. Giel was prompt and professional. I will definitely continue to use him for all my future garage door needs.

The torsion spring on my garage door opener was pretty old and finally gave out. It was Saturday and I called one other vendor - they said they could be out on Monday morning. I called Jim Giel and his wife said he was out on another call but that he would be there within an hour. Sure enough, he showed up within the hour and got right to work. Jim is an older gentleman who has been doing this his whole life. Normally, I'm the kind of guy who gets an estimate and takes steps to make sure I'm not getting ripped off. One look at this Jim though, and I could tell that he was just in this to make an honest living. He did the work lickety split, cleaned and lubed the whole assembly, and cleaned up his work area before leaving. The cost was about 10% more than another major retailer was charging, but I was happy to pay it in order to support a local small businessman and for the prompt and pleasant service. There was no paperwork / invoice, etc, but I know that he will stand by his work and that I can call him if I have any further issues.

Used a high quality opener, did good work, easy to schedule and work with.

The owner of the company arrived same day that we called for an estimate! Estimate given on 9/18 installation completed in one day on 9/30. Arrived at 9 sharp as we were told, NEVER stopped working until the entire job was completed. Work area was totally clean and clear instructions were given on how to use the opener, they also went over every step of the job. We HIGHLY recommend this team, they were amazing in this time when it is almost impossible to get an estimate let alone the professional completion of a job. This company is the total package as far as customer service goes, we could not have been more impressed or more grateful to have this much needed installation completed in such a timely and efficient manner.

Would call him again with a problem.

Good experience. Set up appointment with Jim to look at the job. He came out and gave me a price. We set appointment for few days later. His workers were on time and very professional. Worked very fast and cleaned up well. Very satisfied with the product and experience.

They were very good. He came when he said he would to evaluate the situation. I had several doors on which I might need his services in the future, but he wasn't pressing the matter. He just let me know that the bearings were going bad. He told me that he could do the door on the next day. As part of his service, he readjusted the door and replaced some of the hinges as well. He seemed to do a fair job and I was happy with it.

They had very reasonable prices. They were very prompt and reliable. I would highly recommend them to others. They were able to do the work quickly and with no trouble at all.

It was positive experience. James Giel came to my home the day after I called him and did not require me to leave work to meet him. He performed the work as promised, cleaned up well and took all old parts and left the invoice for payment.

THE SERVICE WAS OUTSTANDING AND THE PRICES WERE GREAT. HE CAME ON TIME AND RIGHT AWAY, DOING A REALLY GOOD JOB. I CALLED TWO OTHER PLACES AND WAS TOLD I HAD TO WAIT ONE WEEK.

The spring is an odd size, made out of 11/32 bar stock. I asked Jim if it was easier to replace both springs with a common size, but Jim stated that it is cheaper to have one made, and replaced when broken than to replace all the parts. He was able to have one made and shipped in a reasonable time.

ALWAYS QUICK RESPONSE TO MY CALLS, IS ON TIME, AND RELIABLE. MR GIEL AND HIS WORKERS ALL SEEM TO KNOW THEIR BUSINESS AND ARE REASONABLE ON PRICING TOO.