Chadds Ford Fireside Shop

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The quality of the stove is excellent. Top of the line. Price was in line with what we expected to pay and turn around time was acceptable. Only draw back was the installer emailed us to say he wasn't coming due to weather instead of calling. We don't check email over the weekend, so we ended up waiting around. Spoke to Eric and explained our disappointment. He fixed the problem to our satisfaction. I would use them again and check email more often.

Don't ever do business with Chadds Ford Fireside Shop. I called to schedule to have them come out for a consultation on getting a fireplace insert installed. They informed me that it was $100 for the consult, which could be credited toward a purchase from them. They took a credit card number. A few days later, and still a few days before the scheduled consult, I called to cancel as I no longer needed their services. I had seen that my card had already been charged, so I asked for confirmation that it would be refunded. Instead, I was told that it was non-refundable "as it says on the sheet". Note, my appointment was made over the phone. I had seen no sheet. I asked to speak to the owner. When the owner, Eric, called me back, his rudeness was unlike anything I have previously encountered in a business transaction. He claimed to have emailed me information stating that the charge was non-refundable. When I pointed out that I had received no such email (and yes, I checked my spam and deleted emails folders,) he got loud and insisted it was sent. When I pointed out that he was charging me for services he had not rendered, he talked about getting the police involved. It was bizarre and beyond unprofessional. He then hung up on me. Needless to say, the charge is being disputed, but I'm letting you all know about it so that you can avoid going through the same experience.

We had Eric, the owner, come out to measure and discuss options with us regarding installing a new gas insert. Eric was very helpful and accommodating to our schedules and even went out of his way to come over on a Saturday evening to answer questions. We ended up going a different route and installing a real fireplace, but I would definitely recommend and use them in the future. The customer service was outstanding

After checking several dealers in the area this was the best choice. Salesman in store was very knowledgeable. Installer did a great job. He was on time and knew how to best install in an older home Price was consistent with most places, not on the high side. Would recommend to anyone wanting to purchase a gas fire place.

Installers arrived on time (a little early in fact) and handled unexpected issues that arose due to an outside provider (electrician) who failed to live up to promised service. Were extraordinarily professional and helpful. Would definitely recommend.

I visited the showroom on 9/10/13, and made an appointment for Eric, the owner, to measure for custom fireplace doors. The showroom had a large selection of products, and I had a good idea of what I wanted. The first set of doors came in a month later, and the frame did not fit the fireplace. I was willing to accept that this was a manufacturing error, however, I DO think that Chadds Ford Fireplace Shop should have checked the items before scheduling the installation. Also, no one contacted me to give me an idea when I could expect the replacement product. I was not contacted until they were ready to install the second set of doors. The second set of doors were installed on November 22, 2013. I knew that there would be large mortar joints, because of the irregular sides of the fireplace opening. I did become concerned when I saw the doors in place, and the installer encouraged me to call Chadds Ford Fireplace and speak to the owner. Basically, the owner did not want to listen to my concerns; "you knew there would be gaps". He charged me $595 for installation, which in retrospect was expensive; one man was here for about 5 hours. Now that the doors are in, they do look nice. The mortar joints have dried, and blend with the existing mortar, although the color is a little light. I would say that Chadds Ford Fireplace provided an "A" product , but lacks good customer service skills--no follow-up call from the owner, even though he knew I had concerns. No follow up on the lead-time for the replacement doors. No apology for the long wait for the proper doors-- 2-1/2 months. Because of the delay, they could have offered a discount for a future purchase, but they did not. I will shop elsewhere for my fireplace tools.

My experience with them was fine. We thought we had a problem with out fireplace but it was just us not understanding how it was used but they were very responsive and walked us through it and there was no problem, so it was a very good follow-up. They're responsive and give personal service.

Purchasing the fireplace insert was a fairly simple process. Once Eric took the measurements of our fireplace and ordered the insert, the unit took less than 1 month to arrive at the shop.

They were extremely helpful in choosing the right fireplace. Furthermore, they were professional, knowledgeable, and very responsive. They also did an excellent job with the custom work that was necessary for the fireplace to be installed.

After the installation, I could never get any help. They told me to go online and research it. After spending that much money I think they could have given me more help and come out to look at the problem.