Resnick Roofing & Contracting, LLC

Went well. Resnick Roofing was vert professional.

Fabulous experience from the initial quote to the installation and final checks. Everyone at the company was responsive and just real nice people to work with. While I won't need a new roof for a long time, I would 100% recommend to others.

Tree fell onto roof and messed up part of the roof this company came out took pictures gave us a fair price told us when they could do the work,had to change the date called to let us know,called every time to inform us.When they came did a great job cleaned up the yard Would get them again. You can trust this company.

The estimator came at the time they scheduled, it took him longer than half hour to go through everything and explained to me the detail as well, and then he told me that he will email me the proposal later the same day or no later than the following dayI I even told him to take his time even if it takes a couple more days it’s fine with me, and then I’m waiting, waiting, and waiting ...... I didn’t hear anything back from him, I did call back to their office twice to ask if I could see my proposal, I still haven’t heard anything back from them, and it has been longer then a month since the estimator came, I don’t understand why they waste both of our time to go through this, I thought this is very reputable company, and finally I’m very disappointed.

Did a great job. Work was quality. Soffits were done tightly (good), fascia was done well with drip edge, even at very high places. Workers were friendly, would recommend.

went well - people were on time, we received text notifications and had follow up at the end

Work looks clean and professional. Estimate was accurate. Communication was clear and responsive.

Excellent craftsmanship and professionalism. Company and crew very communicative and clear. Always on time and cleaned up wonderfully. Sales rep took pictures with a drone and gave a very specific proposal. The end result looks great! Very satisfied and will definitely work with them again. Although I put “b” for price, I suppose it was worth dealing with a dependable company.

Resnick was very quick in responding to my request through Angie's list (the only one of 3 Angie rated "A" contractors that actually bothered to respond). An appointment was set up and they did a thorough review of the project, stating that I'd get an estimate by the end of the next day. 5 days later (includes weekend), I got a text that said this was not their kind of project and they weren't interested, but consider them if I decided on a whole house replacement (that's not going to happen). I understand being too busy or not doing a particular type of job, but they had a detailed description from the beginning and it still took 5 days after the review to decide to no bid, it would have been better to just pass up front and burn a week (from the initial reply to schedule an appointment) of my time.

From our first interaction with Resnick in which we requested a quote, and throughout the process, we could not have been more pleased. Everyone with whom we spoke was customer-service oriented and responded timely to any communication. The old roof was taken off and the new one installed in just two days, and they made sure that any area with potential for leaks (dormers, chimneys, etc.) was properly reinforced and sealed. Our property was cleaned up spotlessly. The slate had been installed with copper nails, so they had to get on their hands and knees, looking through the grass, to make sure all those copper nails were found and removed. They had been recommended to me, and I am so glad they were!

Resnick Roofing and Contracting did a very nice job installing my gutter screens. Patrick and Drazen, the members of the work crew, were efficient, prompt, and skillful. I appreciated their carefulness and their clear explanations. I would definitely hire them again.

I was pleased with the team and the guys who worked diligently on my roof . They did a fine job. Highly recommend them.

Short version: I would not hire them again nor recommend them based on my experience. I’ve worked with MANY contractors on this house and my last and this is only one of two that really upset me and caused me to lose my cool. I think the roof work is probably done correctly. If they damage something, they’ll only half fix it and call it good enough. Ask as many questions as you can think of up front and make sure every detail is in clear writing and communicate questions in email so you have a “paper trail”. Take your art off the walls before they arrive. And then prepare for a mess in your landscaping and parking areas, including nails, screws, and pieces of metal. Make sure your spare tire is aired up, you’ll need it; I had two flat tires because of them. The workers lack attention to detail and are generally careless. I’ll note that the owner is a stand-up guy and takes pride in his company and is upset that I had a bad experience and wants to make it right. I have a 125 year old house with a slate roof. I kept the slate because it is in great condition and had Resnick replace all the flashing in the valleys and on dormers and rebuild/reline 3 box gutters. I had high hopes for Resnick based on the many very good reviews and on what they had to say when they initially came out. It was a very close call between Resnick and another company and I chose Resnick because I thought it would be a better deal in the end since their contract was all inclusive and the other company wanted X dollars “plus wood replacement”. I’ll start with the positives because they do have some things going for them. The good: • Great sales team. They seemed to have their act more together than any other company I vetted. And I got the impression that Mr. Resnick was proud of his company and strives to be one of the best roofing companies in Pittsburgh. The good: Workers showed up every day it wasn’t raining. I think their finished work is probably mostly good. The foremen who were here seemed intelligent and knew what they were doing. Hauled away two pallets for me (wasn’t theirs) that I did not want. The bad: There seemed to be an overall lack of respect for my house and property, a lack of care, and a lack of attention to detail among the whole crew. They set the tone on day one with breaking blocks in my retaining wall, second when they smeared paint on to try to pass off as a piece of trim, and it only continued from there. A company should not make a customer angry to the point of yelling at them. I’m not sure if I can convey how irritated and disappointed I am with Resnick Roofing. Communication - 1) We had a little bit of a misunderstanding about the scope of work. I told them that I wanted all the flashing on the roof replaced (except around the chimneys) so that I don’t have to deal with the roof again. They omitted from the contract the flashing that goes under the shingle where the dormer sides meet the roof. There IS supposed to be flashing there and it was leaking in that area on two dormers, so how could that have been overlooked? I asked about it in an email and they confirmed that it is included in the contract. However, the workers weren’t going to replace that flashing until I pressed them. I don’t get the sense that they were trying to cheat me, but that is a big screw-up. Make sure every detail of your scope of work is in writing! 2) No one bothered to knock on the door and ask my opinion when a decision needed to be made until after I sent two polite emails and then yelled at the Field Operations Director about how unhappy I was with how things were going. E.g. We can’t get the exact molding that you have right now, do you want us to piece in something similar or change the look completely with a different profile, or…? 3) I negotiated the contract amount down slightly. They promised there would be a reduction on the final invoice for that amount, but that was forgotten about or not communicated to their office manager. 4) This is part on me, but they should really tell people to take any pictures and art off their walls upstairs before they start. I had one piece fall off the wall and break which also chipped paint off of woodwork. Damage – 1) Day one, they broke two blocks in my fairly new retaining wall with their ladder. 7 weeks later, this was “fixed”, as in they only replaced one damaged block and then ground it down to match the damage on the other block rather than properly replacing both blocks. Unprofessional at best. After I reported this damage, the workers complained that it was a weak spot in the wall and it should only cost $20 to fix as if it wasn’t their fault! 2) They didn’t even try to be careful with the landscaping. Scattered rotten chunks of wood all through mulch, which we just laid down, and they flattened some plants with falling debris because they didn’t bother to carefully lower things to the ground. They walked through my garden without care. It almost takes some skill to stunt a mint plant! They sprayed something that caused spots to burn into the leaves on our giant hosta plants. 3) They left nails and screws in my gravel parking area which caused me to get two flat tires (which they did pay for). 4) They left holes in my siding from their ladder anchors. 5) Their ladders took paint off my house and they did not bother to repaint it even though they did have paint which I provided. Did they not notice or not care? Mess – They don’t have or use tarps, at least not on my property. After I complained the first time, I heard them saying that they didn’t know where they could go to get tarps that were cheap. I understand that roofing is messy, but this was over the top and carelessness. 1) We went to the neighbor’s property and picked up debris out of his yard and landscaping. 2) Left debris, broken slate, a water bottle, and a tape measure in my gutter for weeks and didn’t clean it up even after I mentioned it. They wanted to wait until the end of the project. I didn’t ask them to do this because I wanted to be a jerk, I wanted it done because I didn’t want that stuff to wash down into the downspout and plug up my sewer lines. I leaned out a window above the gutter and cleaned what I could. 3) Left many nails & screws in my gravel parking area because, again, they don’t have or use tarps and did a bad job at using the magnet sweeper. I had to buy my own magnet sweeper to make sure nothing was left, and it did pick up a hand full of nails/screws that they missed. Something I should not have had to do. 4) Sawdust everywhere. I’ve cut wood with an electric saw plenty of times outside and never made that kind of a mess. Lack of care and attention to detail – 1) Instead of properly replacing crown moldings around the box gutters, they tried to get away with using a smaller profile and then just smearing a red line on (red is the accent color on my trim work) in place of a smaller piece of molding and call it finished. They properly fixed it after I complained. 2) The slates in the front valleys are wavy/uneven/not in a straight line like they were. 3) Slammed their ladder against at least one window and the side of the house while taking them down. I hope it didn’t break the seal between the glass panes, but I won’t know until it’s too late to ask them to replace the windows. 4) There is still cracked rotten wood on the soffit part of the box gutter that is visible. I wonder what else is left that I can’t see… 5) They didn’t handle the copper with gloves, nor did they polish it. The downspouts are tarnishing unevenly and will soon look really bad. Mr. Resnick did assure me that after a while the patina will look uniform.

Very professional all around starting with Kevin (salesman), Bill (dumpster driver extraordinaire), Joel and crew (these are the guys who got it done) and Kim (ofc for schedule and billing). Initially skd for mid/late JUN but was thankfully moved up to 3Jun as the impetus for replacing the roof was a leak that partially destroyed a bedroom ceiling. Was also skd for 2 days but completed in 1 and again fortunate as we had lots of rain the following day -- and actually an 80% chance of rain was predicted for 3Jun as well (never materialized) -- but the crew gambled wisely and got it done! Cleanup was excellent especially as old roof was deposited in pieces down a tarp chute which also mostly covered the gravel driveway in that area...but nails have a way of traveling and several sweeps were made with magnetized tools to collect virtually all...and we've had no flat tires over 3wks+ later. The roof looks great, we've had no leaks nor other issues and even my neighbor made an unsolicited comment on the very nice appearance. The price as quoted was the price we paid with no add'l items. The last roof ran for 23 years....this one should outlast us.

This company is a model for customer service. Every step of the way communication was prompt and highly professional. The proposal was thorough. The sales rep Kevin was very knowledgeable and respectful and always available for questions. The project manager Aaron was equally impressive with his attention to the job and was responsive providing photos and verbal and written reports. The initial contact person Kim was also great with communication, scheduling and billing. The job was completed within the promised time frame. Clean up was thorough. Tha roof looks great and 3 of my neighbors made positive comments about the job and the company.

My wife and I could not be more satisfied. From the first appointment with the sales rep. Craig, to the work progress, to the completed job. Craig is a very professional sales representative. What he said, he did. Which is worth 5 stars in itself. The crew, Dennis and T.C. are superior craftsman that pay attention to the smallest details of their work. They both strove to insure we were completely satisfied with every aspect of the job. Also, both were a pleasure to have at our home. I wanted to extend a portion of our front porch. My wife said, "NO! Dennis and T.C. did such a great job and it looks so nice, I don't want anyone touching it and ruining their work". It doesn't get any better than that! Bernie, Aaron and Joel, the company project managers, visited our home multiple times to answer any questions or concerns. When the job was complete, they came again to inspect the quality of the work and to make sure we were happy with the completed job. With all the disappointments we have endured with other contractor's, we are thrilled to have chosen Resnik Roofing. Thank you for a wonderful experience. Sincerely, The Stewart's

Resnisk Roofing is an awesome company to work with. From the original scoping appointment, to the coordination before the job, to the day of job, and then even through the billing process the team is very professional and has excellent communication. This is something that is normally not seen when working with contractors but Resnick nails it. In regards to price, a little on the expensive side but the quality of work and the team who does it is money well spent. If I have future gutter, roof, or siding needs I will be reaching out to them.

Extremely professional, excellent customer service and exceptional workmanship.

Resnick did an exceptional job installing their high quality siding. They also provided expert painters who were very meticulous in their attention to detail. I am very pleased with the results.

Resnick Roofing is the VERY best!! I went through calling 5 businesses before calling Resnick. Most of the businesses never called me back and all of them never answered the phone. Calling Resnick Roofing was like a breath of fresh air. Someone actually answered the phone AND scheduled me all in the same phone call. They also showed up when they said they would and I got an email confirmation of the appointment. Everything was so professional!! The employees are so friendly and the work is of the highest quality. I cannot recommend them enough. They are on a whole other level of professionalism and customer service. I cannot recommend them enough!

They kept me fully informed prior to the work being completed. The employees showed up on time and completed the work in a timely fashion even some electrical work that was not originally discussed when they were hired. Quality thus far is excellent and they cleaned the yard before they left the job site.

They did not take shortcuts. The siding was repaired that resulted in most of the section needing taken off trimmed and put back on again. They only charged me for actual work time. Past contractors hav charged me for their travel time but not these guys.

We really appreciate Holzer-Resnick’s expertise, clearly written and detailed contract and invoices, timely communications, photos, keeping of appointments, and latest website technology. The roofing crew was very hard working and highly skilled. Rafael and his team arrived early at 8 am to await the supplies drop-off. They worked hard and finished in one day! This included needing to add new decking of OSB which wasn’t determined until assessing the condition of the underlying 120 year old boards after tear off. (We could see from the drone photos that new decking was needed.) Our back roof is high (3 stories), steeply pitched, and in a tight city location, but the crew was able to deal with these challenges. Cleanup was excellent. The company’s calendar is very busy with good reason and may not be your cheapest option, but we felt their excellence is worth it.

very professional. very helpful. arrived on time. swift and efficient. i am very pleased.

Another great job completed by Holzer-Resnick This is the second job I contracted with this impressive company. This job involved replacing stucco board and cedar trim on the front of my house with Diamond Kote board and batten. A good experience from beginning to end: Bernie G: The Salesmen - Quoted a fair price. As with most big jobs, issues may arise. Bernie was responsive to all questions and concerns. He acquired all necessary materials and consulted with Diamond Kote when needed. Jason: Owner – You can assess the quality of an organization by how the employees are treated. Jason showed up on the job numerous times to check status, determine if the work crew needed anything and actually deliver needed supplies and materials. The work crew saw Jason as supportive, as did I. Mike B: Crew Lead – This is where the rubber meets the road. Mike has a great work ethic. He shows up on the job early and works steadily throughout the day. His outstanding workmanship and attention to detail resulted in a job he can be proud of. Damaged wood framing under the old stucco board was replaced and now the structure is solid again. All trim boards are straight and symmetrical both vertically and horizontally. There is a minimal number of seams. The front of the house looks great. Lou D: Laborer – Lou did fine job assisting Mike and performing some finishing work. He also ensured the work area was thoroughly cleaned and all debris was removed. I couldn’t be happier with the finished product.