Matheson Transfer Moving

unknown

We had dishes broken and furniture broken. They nixed up stuff. They broke the wheel on our grill. We just started taking pictures. They were really bad. I'd say don't use them. It was truly a nightmare. The truck driver Charlie was awesome though. He wasn't the one who loaded the truck. He just drove it. He did inventory.

It went well for the first part and then terrible for the last part. I contacted them in July 2013 to schedule the move which would take place the following month. When I received the contract estimate from them, the detailed line items were not clear, so I sent their representative an email to clarify a few things. One of the things I had clarified was whether or not the grand total included "final delivery after warehousing", to which she replied with "YES" in all capitals. So I decided to proceed with the agreement based on the understanding that everything was paid for, except for the monthly storage charges which would be paid monthly depending on how long my items would be there. In August 2013, the truck arrived on schedule and the men who moved my things were good. Then I called Matheson in early June 2014 to schedule the final delivery of my items, since my house was finally ready. The woman I spoke with on the phone told me that they couldn't schedule it until July 2nd 1st (which was 3 weeks away), and then told me that it was going to cost... And I chimed in saying that per the agreement that we had, it was already paid for. So she said that she would double check with Lisa (the woman who did the initial estimate) and get back to me. A few hours later I hadn't heard back, so I went back through my email, found the email where she had confirmed that the initial total included final delivery, and I forwarded that email to Lisa saying that I think there was a miscommunication with the woman I spoke with, since according to your email, everything should be paid for already. I got an email back from Lisa saying the following... "The total on your estimate DOES NOT include final delivery . If you look at the quote it states only delivery to the storage facility and 1 month?s storage. Sorry for any miscommunication. The cost is $1025. Sorry for any miscommunication. Lisa" I then received an additional email from her 5 minutes later that said... "I will waive the 8 hour minimum and only charge you for actual hours at $125/hr plus the $25 fuel surcharge. This should only be about $650- $775" I replied with... "Hi Lisa, I obviously did not think that was clear on the estimate which is why I had sent you that follow up question to clarify. And you in all capitals said YES. The estimate that we agreed on was based on that understanding." Lisa replied with... "I am totally aware of the email as are the Operations Manager and the Owners. It was clearly a mistake. There is an additional charge to move your items from storage. Please advise on how you wish to proceed. Lisa" I wrote back stating that I had owed the owner of the company a phone call anyway, so I would just discuss it with him. Upon calling the owner and explaining what happened, he stated that she had made a mistake but that the only thing he was going to do to rectify it was to waive the minimum 8-hours as Lisa had already stated. He very strongly stated that "he was not going to lose money on this" and that he wasn't going to do anything about it. The phone call became increasingly frustrating as he tried to talk his way out of this saying that no business person would take a hit on this and that I was the one who was being unreasonable. The conversation reached the point where I asked him who his lawyer was, and he proceeded to lose his mind, begin to curse, and told me that his company would no longer offer to move my things and tha I needed to get them out of their myself and to do it immediately. I would not recommend this company to ANYONE. Even if they were cheaper, which by the way, they are NOT, I wouldn't give them a second thought. If everything goes smoothly, his team does a good job. However if things do not go properly or if you have any issues, you are on your own because the owner himself will not take responsibility for his own employees' mistakes. He is a bad business person, end of story.

unknown

It was a nightmare.

The service was excellent. Customer service was good. They were polite, and on time. They did everything they said they were going to do.

Everything was good. A few items had minor breakage. Otherwise things were good.

It was excellent it was a trouble free move. It not stressful at all and we enjoyed them. It was a very personalized service.