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Bright Touch Cleaning Service

4.7(
28
)

House Cleaning

About us

We provide professional cleaning services by trained specialists. Our staff is fully insured & bonded and we use all of our supplies & equipment. "You have more important things to do!" We are Proud Partners with "Cleaning for a Reason" and provide free housecleaning for women who are battling cancer.

Business highlights

38 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated

Services we offer

Housecleaning – Bathrooms, Kitchens, Vacuuming, & Furniture & Baseboard Dusting.

Services we don't offer

Laundry. Exterior window cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.628 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
11%
3
4%
2
4%
1
4%
Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.7
responsiveness
4.9
punctuality
4.7
Write a review
Showing 26-28 of 28 reviews
Anthony W.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Bi-weekly House Cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Catherine B.
12/2014
3.0
house cleaning
  + -1 more
unknown
Description of Work: Late. Broke light bulb in D/R and didn't offer to fix it/replace it. Did not clean well at all.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0
$90
Response from Bright Touch Cleaning Service
We had no idea that this client had any issues with her house cleaning. I always call each new client after we've been to their home for the first time. That is our chance to iron out any kinks or to get positive feedback. My calls were not returned. Since she needed our service only because she was having unexpected company, I assumed she had no reason to call me back. We are justifiably very proud of our staff, none of whom have worked with us for less than 6 years of our 28 years in business. We are fully insured for breakage and guarantee our work. Thus, a partial refund as well as an apology is in the mail.
toni S.
08/2010
1.0
house cleaning
  + -1 more
never have them again
Description of Work: very very very very unhappy did not move and clean behind furniture did not clean top of refrigerator did not remove drip on stove and clean under them does not wash floors only vacuums
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$125
Response from Bright Touch Cleaning Service
This is a rather unfair review. As is our policy I contacted the Member the day following her cleaning. When she expressed her concerns, I immediately offered to send someone back to address them. She said that it wasn't necessary. We certainly wash floors but are reluctant to use water on hardwood. This was discussed when our cleaner was on-site & the Member declined the offer to wash her hardwood floor. During our conversation, she agreed that this is what happened. The floor was vacuumed & cleaned with a treated dust mop which takes the dirt & dust away but doesn't affect the finish of the floor. Unfortunately, we employ only women and they are instructed not to move furniture if they meet any resistance in trying to move it. The Member was contacted the day before her cleaning to let her know that we had to change her time slot by 1 hour. She seemed to appreciate being informed in advance so I don't understand her rating in even that category We at Bright Touch pride ourselves on our professionalism & I believe that this member was treated very fairly. I apologized for any oversights, such as the top of the refrigerator & I sincerely wish that she would have let us rectify the problem.
    • 1
    • 2(current)

Contact information

PO Box 752, Fort Washington, PA 19034

https://www.brighttouchcleaning.net

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded
Insured
Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning

FAQ

Bright Touch Cleaning Service is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: Closed

Bright Touch Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Bright Touch Cleaning Service offers free project estimates.
Yes, Bright Touch Cleaning Service offers eco-friendly accreditations.
No, Bright Touch Cleaning Service does not offer a senior discount.
No, Bright Touch Cleaning Service does not offer emergency services.
Yes, Bright Touch Cleaning Service offers warranties.
Bright Touch Cleaning Service offers the following services: Housecleaning – Bathrooms, Kitchens, Vacuuming, & Furniture & Baseboard Dusting.
Laundry. Exterior window cleaning.

Contact information

PO Box 752, Fort Washington, PA 19034

https://www.brighttouchcleaning.net

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed