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Reviews
3.026 Reviews
Showing 1-25 of 26 reviews
Alana B.
08/2024
heating & air conditioning/hvac
+ -1 moreIve been using Atlas for several years. They always quick to respond, honest, and fairly priced.
Description of Work: New heat and air conditioner
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Yes, I recommend this pro
$9,000
Michelle S.
01/2020
heating & air conditioning/hvac
+ -1 moreWe purchased the unit 8 years ago. They have been coming out 2-3 times a year since repairing the same issue the previous system had. They screwed us by replacing a full HVAC that didn't need to be replaced and we have been paying for it ever since! These guys are a rip off! AVOID AT ALL COST!
Description of Work: They fixed a unit they installed that never worked properly
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$255
susan A.
12/2016
heating & air conditioning/hvac
+ -1 moreThey very efficient and reliable, they come out promptly, they got it done quickly, they are very professional.
Description of Work: I use Atlas Heating and Cooling Inc for heating and a/c service. To check out some leaks from the furnace.
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Yes, I recommend this pro
Lew C.
07/2016
heating & air conditioning/hvac
+ -1 moreSee above. Not sure which Atlas location technician came from but would not utilize a company whose employee's are either incompetent or crooks. Delay in review was due to the fact that i did not have work initially done and waited to the following summer.
Description of Work: AC was not blowing cold. Atlas technician told me I needed new compressor ($4,000) without even checking my compressor. Called another HVAC company, issue turned out to be loose wire in thermostat. Fix was $55.
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$100
Marjorie S.
07/2016
heating & air conditioning/hvac
+ -1 moreThe gentleman that came to our house was nice enough, but told us that there was a cracked coil and the whole unit needed to be replaced for $4,000 or we could do a temporary fix for $2,000. The unit is 7 years old and it didn't seem right that we would need to replace the whole unit.I wanted to discuss this with my finance before moving forward, he refused to let us talk alone and kept encouraging us to use their financing program. He was very pushy and wanted us to make up our minds right then and there. Luckily we told him to leave, we called a local company and explained the issue to them and said it didn't sound like we needed a new AC unit but routine to maintenance and a new pump would be all it took. Beware of the Atlas crew! Unfortunately, we still had to pay the man $100 for coming out to our house.
Description of Work: Our air conditioner stopped working this weekend (during the heat wave). There was a puddle of water around the furnace so we called Atlas because they were the ones who installed it.
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$4,000
Michelle S.
02/2015
heating & air conditioning/hvac
+ -1 moreI was told I needed a whole new heating system in one of my rentals. The heater was blowing cold air. I paid $3688.00 for a brand new system. That was on 12/5/2012. On 4/12/2013 (4 months later) I got a call from my tenants saying the heater was blowing cold air! Same problem as the previous system that needed to be fully replaced! They came out and replaced a pressure switch port at no charge. We asked for a service manual. They did not provide one. There was no invoice left either On 11/28/2014 the tenants complained about cold air blowing out of the heater again. We called Atlas and they came out and fixed it but did not leave an invoice or the source of the issue. On 12/26/2014 the tenants said they were calling Atlas because the heater was blowing cold air again. The tech came out and said it needed a new filter -- that the filter needs to be changed every month and wanted to charge us 89 + labor fee. I told them I would call the Better Business Bureau and Consumer Affairs and they backed down on the charge. I have NEVER had to babysit a furnace like this. We were sold a product we didn't need and a faulty one at that! Stay away from this company! Also, be careful because they change addresses and phone numbers frequently so they are hard to trace. For more feedback on these thieves, go to http://atlas-heating-and-cooling.pissedconsumer.com/
Description of Work: Sold me a bill of goods! Replaced a heater system that didn't need to be replaced and today, 3 years later, the same issues exist!
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$3,688
Jennifer P.
03/2014
heating & air conditioning/hvac
+ -1 moreShame on me for using this provider more than twice. In 2008 I needed a new furnace. Atlas had decent reviews so I went with them, installing the Meridian brand they recommended. I also had them install Meridian central air. In 2012, the motor went on the A/C unit. Parts were covered under warranty, but labor was not. I had Atlas replace the motor. In 2013, a part in the furnace went. I was told by the technician that Atlas has had a lot of problems with Meridian. Since the repair was going to be a few hundred dollars, the tech recommended I replace the furnace again completely. He added that the repair on the A/C unit the previous summer may have been a sign to replace the A/C as well. At the time due to a family illness, I didn't really have the energy to question this recommendation, or to seek help from another provider. But I had them only install the new furnace, this time a different brand they recommended, WeatherZone. It so far is working. I was frustrated that Allied would initially install a system that had so many problems. The tech told me that Meridian previously was known to be reliable, but that the latest models were not. I feel like an HVAC company should know better. When having an appliance this expensive installed again, I will also do my research on the brand and NEVER AGAIN trust the recommendation of the installer. I'm giving this provider a B, but ONLY because they were always quick to respond to my problems once I became an existing customer.
Description of Work: - Replaced furnace and installed new central air system with Meridian units, some new ductwork and one new vent (3/2008) - Replaced blown motor on central air system (7/2012) - Replaced furnace (4/2013)
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$8,000
Lewis S.
02/2013
heating & air conditioning/hvac
+ -1 moreFive years later the unit was not running properly. Called another firm for a service call gto find out unit had not been installed properly. I didn't call this firm to come out to look at the heat pump because of their record on Angie's list. Have been tiold they hire technicians right out of school and let them out to with with no supervision. Their price was cheap compared to the competition - you get what you pay for.Horsham
Description of Work: Replace heat pump.
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$3,800
Timothy J M.
01/2013
heating & air conditioning/hvac
+ -1 moreI did some research and, on a second opinion with another company, I found that only a simple, $30 switch needed to be replaced.
Description of Work: They misrepresented information about my system and the warranty on it. They convinced me that I needed to replace the system and that, among other things, I had a cracked heat exchanger. Before I knew it they had another person out to take out the system.
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$1,000
Paul H.
07/2012
heating & air conditioning/hvac
+ -1 moreOur ac unit stopped working in the middle of this heat wave on Sat nite. We called Sun am and they came within 2 hours. We were advised the unit had to be replaced in and outside to have a lasting repair. They were here on a Sunday for over 5 hours. They did a good job, they were polite and professional. Given the timing we did not really have an opportunity to shop around for prices. We felt we had no choice but to take their word on what needed to be done and the cost which seemed excessive to us. Overall we were happy with the work done and that they came on a Sunday, In the future we would consider using them again but would definitely shop for comparative pricing.
Description of Work: Replaced our ac unit inside and out
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Yes, I recommend this pro
$6,000
John Y.
06/2012
heating & air conditioning/hvac
+ -1 moreNot well. The short version is they screwed up the last installation they did, then wanted to sell us another new system (for a bundle) and not actually attempt to fix anything. We think the original A/C was about $3000. The new one was quoted at $6000+ Details: Atlas sold us and installed a new Rheem A/C 8 years ago. A few days ago, when we asked for service on the Rheem unit as it was no longer cooling, we were presented with a hard-sell sales pitch for a complete new replacement (for another manufacturer whose T-shirt the tech was wearing) and a refusal to replace the coolant (R-22). $6000+ was what they wanted. The tech claimed that doing a replacement violated EPA rules, and when pressed to give us a quote for doing a leak check on the system, said it would be $1000 just to do the check and that it would be futile because he couldn't replace the R-22 unless something major like the compressor was being replaced. He also told us that they had in recent years had problems with the Rheem A/Cs. We said no thanks and sent him on his way (paying $89 for the worthless service call). An internet search on R-22 restrictions and the Consumer Reports review on A/Cs, including Rheem, seemed to contradict what we were told by the tech. We hired someone else to service the system, referred to us by a friend who does general contracting. He discovered the original installation of the Rheem unit by Atlas was screwed up. Parts were put in backwards and the wrong fan setting was used such that the air flow for the whole system wasn't right from the get-go. He fixed the original installation, cleaned out massive amounts of gunk, did a complete leak check and replaced the coolant , all for about $600. As for the "EPA restriction" on replacing R-22, that was a plain old lie. Yes, the price of R-22 has gone way up recently due to an EPA restriction on the amount that may be manufactured, but that added maybe $200 to the total cost and did not preclude servicing our system. Atlas should be avoided. They're incompetent and deceptive. I wish we had known 8 years ago.
Description of Work: This is really two reviews...one for last week and one for an installation done by the same company 8 years ago. 8 years ago we called Atlas to troubleshoot our A/C when it stopped working. They sold us a brand new system and installed it. As to whether they actually did any troubleshooting of the old system, we will never know.. The installation seemed ok at the time. A few days ago, Atlas was called to troubleshoot the system that they had sold us. (This was the 2nd time we needed service...a year ago we had someone else come out and refill the coolant, which occurred with no issues). The Atlas tech looked at the unit, determined that the coolant was low again and as far as we can tell, that was all he did. He was not interested in doing anything other than selling us a new unit.He did tell us we needed to replace our unit with a new one at an outrageous price.
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$89
Karen R.
06/2012
heating & air conditioning/hvac
+ -1 moreGrade: F- A vital service/maintenance call was scheduled for today but... No One Showed Up. What else happened? Oh that's right: Atlas's horrid, rude, sarcastic, unprofessional receptionist, AMY, is what happened (at least that’s the name she gave me). FAIL.
Description of Work: From start to finish - except for the nice technician, Ralph, who had been scheduled until things fell apart - Atlas's "representative" - the receptionist or whatever her job is - destroyed their reputation within a minute. While Ralph didn't get to do the work, since he was reassigned at the last minute, we did talk - twice - and he was very nice, so this review is not a reflection on him. No, this was all about Amy, and about Atlas's failure to have someone show up as scheduled, failure to contact me, just... failure. Amy was the rudest, most sarcastic and snide office worker I’d ever come across in customer service. She should be kept far away from the public; she's losing business for the company. While waiting for the alternate service technician (who never showed up, "coincidentally" right after my little conversation with Amy), I'd called Atlas to discuss a maintenance contract, but within the first 30 seconds of the call, Amy single-handedly *destroyed* any hope of future business from me or from anyone else I might have referred. Word-of-mouth is everything. Anyway, after a litany of rude and sarcastic - and unbelievably unprofessional - comments and digs that this Amy person was throwing at me, which started right after I had no choice but to ask her to let me finish what I was trying to say to her (she kept interrupting me, cutting me off, and I couldn't get a word in edgewise), I requested that she have her manager call me, and she replied – VERY sarcastically - “Oh, I sure will!” But.... no call, and (hmmmm....) no service call either. Unprofessional, rude, sarcastic, cold, snappish, extremely unfriendly – those words don't even come close to describing how she treated me. I was shaking with anger and shock by the time I hung up. She reminded me of one of those pathetic school-yard bullies who pick on kids with glasses. And here, I was trying to actually GIVE them business! There's lots more, but I think this paints a good picture. Fortunately I found another contractor who quickly grasped my situation, knew that someone was waiting at the house on my behalf for the no-show Atlas tech (again, it wasn't his fault), and wow - did that other company ever step up! (I posted a very positive review for them.) They now have all my HVAC and related business, as well as that of people I refer, along with soooooo many others in an industry that I'm in, which uses HVAC contractors all the time. Too bad this Amy gal didn't know who she was dealing with or how far-reaching my recommendations (and reviews) go. And shame on you, Atlas Heating & Cooling: You're just as culpable for this fiasco brought on by your snide "representative," as well as for your failure to send someone out as scheduled, and for failing to contact me at all, even at my request. Your records show me on the schedule and obviously the service was never done. But did I get a call from the manager as I'd requested? No. Did I get a call from *anyone* at Atlas to find out what happened, since the job wasn't done as scheduled? No. So regardless of what Amy may or may not have told her boss or anyone else, Atlas is responsible. Hiring this person was a baaaad business decision. Amy destroyed Atlas's reputation, along with the so-called management. UPDATE: I forgot to mention one other person at Atlas who was nice and very helpful: Yvette. She is the person who scheduled the service call the day before, and she quickly understood my unique situation and the urgency for the service request, and she stepped up and made it work - that is, until Amy and management undid all her efforts. Thanks, Yvette!
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Douglas D.
08/2011
heating & air conditioning/hvac
+ -1 moreQuickly diagnosed problem as broken wire / fried compressor. Offered to fix same day for $5000. Horribly overpriced. Received four other quotes for replacement ranging between $3100 - $3400.
Description of Work: Service call for non-working A/C
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$100
Jeff W.
06/2011
heating & air conditioning/hvac, water heater repair
+ 0 moreThe service was excellent. They checked to see if my old one could be repaired but advised that it was a better option to replace it. They had a good option on a new and better system and actually saved me quite a bit with rebates and more. They have come back a time or two to check a water pump but that didn't take care of the particular problem; however they were diligent in identifying that the issue was actually drainage related. They took care of that as well.
Description of Work: They installed a new HVAC system for me about a year ago.
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Yes, I recommend this pro
$7,638
Tracy B.
05/2010
heating & air conditioning/hvac
+ -1 moreShort version: Atlas "F", Greco "A". Atlas misdiagnosed the problem, tried to sell me an over-priced replacement; Greco quickly found and correctly diagnosed the problem, fixed it quickly, and now the system is working fine. Greco charged a reasonable price. Go to Greco. Stay away from Atlas. I am placing this review on the listings for both HVAC companies. Long version: Our heat pump stopped working about a week ago. This is a Goodman, 2.5 ton unit.We called Atlas, who had installed it 8 years ago. We were told that (1) the compressor was bad; (2) the heat pump was not under warranty; (3) the unit was no longer being manufactured; (no mention was made about getting a replacement compressor separately); (4) we needed to replace the external unit and interior air handler together; (5) We could get a good deal one a replacement for about $6000 if we got it that day and even get about $500 off. I went to the web and saw that replacement compressors are out there for about $1000. This made me suspicious. I went to the Goodman web site to find local dealers. "J Greco" was one.He told me that even if I had not registered my unit with the company, he could probably get the compressor covered under the (10 year) warranty. $80 for shipping, about $400 for installation. He got the part for me. He showed up on time and told me that he wanted to check out the unit first before replacing the compressor. He checked it out. He found that the compressor was fine. One of the freon-carrying lines was empty, indicating a leak in the line. This was causing the compressor to not kick in. Turns out the leak was easy to find. Two copper lines in the exterior unit were rubbing, creating a hole in one of them thru which the freon was leaking. He fixed the tubing, put in new freon, and now my unit is running just fine. He charged $365 for everything. This is not the first time that Atlas has misdiagnosed a problem with the unit. There was a previous unrelated problem, which I won't bother discussing here. This is, however, the last time. I will not be doing business with Atlas again. I will certainly use Greco
Description of Work: Atlas was called to diagnose a non-functioning heat pump, which they installed 8 years ago. They misdiagnosed the problem, saying it was a faulty compressor, when in fact it was a leak in a freon line which was causing it to not work. They tried to sell me a new unit at a rediculous price.
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$100
ROSS B.
03/2010
heating & air conditioning/hvac
+ -1 moreWe questioned it. They charged me $175 for the installation of the 6 screws.
Description of Work: They came out for 20 minutes, checked the system, put 6 screws in claiming they were responsible for not having heat.
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$175
Brandon M.
04/2009
heating & air conditioning/hvac
+ -1 moreNot well. On a day that was 95 degrees and which I told them we had a baby in the house, they showed up to the appointment over 4 hours late. They completed the work but not without having to deal with very lousy customer service- the worst I have experienced. It just don't understand why a company would treat a customer who just purchased a new unit from them in this way. The worst part is all they had to do was turn it on, it took a couple minutes for the guy to do this and he was done.
Description of Work: Repair a new airconditioning unit they had installed one month before. We had purchased a new heater/AC from them one month before. When we went to turn on the AC unit it worked for a few hours then shut-off, which happened on a Sunday. They said they would be out between 9-12 the next day and we waited till past 3:30 for them to show up. When speaking to their office manager, they threatened to not even come at all when I asked her where they were and explained to her that we had a baby and toddler at home on day that was 95 degrees without AC. She basically said they will get there when they get there or we could be removed from the list.
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$6,000
Walter S.
02/2009
water heater repair
+ -1 moreThe company arrived in an hour as promised, replaced the water heater, and took away the old heater. The old heater could not be drained completely and the workmen had to hoist it up the cellar stairs. The job was complete and hot water restored in about three hours. It was quite expensive but in our situation the emergency response was good.
Description of Work: Our water heater sprung a leak on Saturday morning, the day before we were scheduled to leave on vacation. I called several plumbing contractors and Atlas said they could be at my house in about on hour and replace the water heater.
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Yes, I recommend this pro
$1,500
ELIZABETH B.
01/2009
heating & air conditioning/hvac
+ -1 moreThey installed a heater on December 5th and when the temperature dropped the heater wasn t working correctly and I called the company to have someone come out here. I couldn t get the heater over 60 degrees and they said that they would send someone out. I basically waited at home for 10 hours and they never sent someone out. They finally called after 10 hours and asked to reschedule. I called 3 times to ask when someone was coming out. The girl on the phone was very nasty and kept saying that someone would be out. So then they finally rescheduled it after 10 hours and they rescheduled to the next day. They kept telling me that this is the way the heater was supposed to be working. The next day I waited another 10 hours and nobody came out. Called again and the girl was very nasty. They finally sent somebody out after 10 hours and this was at 6:30 at night. He did admit that there was a part missing. Finally after an hour and half they fixed it. After a totally of 8 phone calls to the company and a call to the financing company, I had the financing company call them as well and they finally sent somebody out to fix it. I m sorry that I ever did business when them, especially spending so much money because now my heating is now under warranty with this company.
Description of Work: Bought a new heater from them, then they installed the new heater as well.
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$4,800
Mark F.
12/2008
heating & air conditioning/hvac
+ -1 moreThey were fine. They were quick. They had a problem with the first unit they put in but the replaced it at no additional cost to me.
Description of Work: Replaced some heating equipment. They had to replace both the heat pump and air exchanger in my house.
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Yes, I recommend this pro
Kim G.
11/2007
heating & air conditioning/hvac
+ -1 moreI was very unhappy with them. I would not call them back for service because they were not very responsive. They gave me the run around when I asked for a copy of the work order and the contract. I would not recommend them to anyone.
Description of Work: Bought a new heater and had it installed.
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$3,300
VIKRAM M.
07/2007
heating & air conditioning/hvac
+ -1 moreService person advised that the coil and condenser of my 11 year old Trane 1000 Unit needs to be replaced and it would cost $3488. Later on I called the Trane dealership, the person came and checked the unit thoroughly and advised me that all I need is the Freon recharge and that I should use it while all the vents are open as closing the vents forces the air down and causes condensation in the air pipe which cause the water dripping on the A/C unit inside, he fixed it for $200.39. I would not recommend this shop as I felt I was being ripped off.
Description of Work: Only checked the unit from above and gave an estimate of $3488 to fix it.
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$89.95
BETHANN S.
08/2006
heating & air conditioning/hvac
+ -1 moreOverall experience was good. The AC Didn't work too well after installation on a Friday, so I called on Saturday and left a message with the answering service. They had a technician out to the house by 9am on Sunday who replaced a leaky valve and it has worked fine ever since.
Description of Work: Replaced a 13 year old heater and air conditioner with a brand new TRANE 80% two stage gas furnace and a 13 SEER A/C condenser.
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Yes, I recommend this pro
$4,950
HELEN M.
05/2005
heating & air conditioning/hvac
+ -1 moreTHEY WERE EXCELLENT, IT WAS ONE OF THE HOTTEST DAYS WHEN OUR AIR CONDITIONING WENT OUT, THEY WERE OUT WITHIN AN HOUR AND A HALF OF OUR CALLING, THEY SAID THEY WOULD BE OUT WITHIN TWO HOURS AND THEY WERE. THEY MET THEIR QUOTE, INCLUDING PARTS AND THE FOUNDATION OF THE NEW UNIT. THEY WERE PROFESSIONAL AND DID IT WITHIN A VERY SHORT TIME SPAN. THEY ARE VERY POLITE AND DID NOT TRY AND OVER SELL US. I WOULD USE THEM AGAIN IN A HEARTBEAT.
Description of Work: THEY REPLACED OUR 3 TON TRANE CONDENSEOR AND THE FOUNDATION AND IT CAME WITH A TWO YEAR PARTS AND LABOR GUARANTEE. THEY ALSO INSTALLED ALL OF THE NECESSARY WIRING AND PARTS TO OUR MAIN HEATING UNIT.
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Yes, I recommend this pro
$2,188
JOE C.
11/2004
heating & air conditioning/hvac
+ -1 moreTHEY PERFORMED THEIR WORK EFFICIENTLY AND PROFESSIONALLY.
Description of Work: REPLACED HEATING PUMP AND SOME TUBING.
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Yes, I recommend this pro
$300
- 1(current)
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Contact information
1615 BUSTLETON PIKE, Feasterville Trevose, PA 19053
www.atlasheatingandcooling.comLicensing
Insured
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Service Categories
Heating and Air Conditioning,
Water Heaters
FAQ
ATLAS HEATING & COOLING INC is currently rated 3 overall out of 5.
ATLAS HEATING & COOLING INC accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, ATLAS HEATING & COOLING INC offers free project estimates.
No, ATLAS HEATING & COOLING INC does not offer eco-friendly accreditations.
No, ATLAS HEATING & COOLING INC does not offer a senior discount.
Yes, ATLAS HEATING & COOLING INC offers emergency services.
No, ATLAS HEATING & COOLING INC does not offer warranties.
ATLAS HEATING & COOLING INC offers the following services: RESIDENTIAL & COMMERCIAL, SERVICE, INSTALLATION & REPLACEMENT OF HEAT PUMPS, GAS HEATERS, OIL HEATERS, CENTRAL AIR CONDITIONERS AND BOILERS.
Contact information
1615 BUSTLETON PIKE, Feasterville Trevose, PA 19053
www.atlasheatingandcooling.com