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Sears Appliance Repair

Appliance Repair

Reviews

3.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
0%
3
0%
2
0%
1
60%


Rating CategoryRating out of 5
quality
3.8
value
3.7
professionalism
3.1
responsiveness
2.8
punctuality
2.9
Showing 1-5 of 5 reviews

Melissa S.
09/2018
1.0
appliance repair
  + -1 more
The technician Brian was awesome! My issues arose in terms of customer service from the actual company. After the issue with my dishwasher was diagnosed the part was order and repair appointment was scheduled. The day before the appointment I confirmed with Sears the part has arrived. The next day no one showed to fix my dishwasher. I was lied to and told I did not confirm or pay for my appointment that is why the technician did not show. Once this was sorted out I was promised 20% taken off my final bill for hassle. This was never refunded to my card. When I called to follow up, I was lied to and told my bill was higher than my receipt and the 20% was already given back, I was refused to be moved to a manager, and I was hung up on. I called back again and was promised a return call within 72 hours in order for them to review my account. They never called back.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$259

wayne S.
01/2017
1.0
appliance repair
  + -1 more
OK it took about 10 minutes to do it. At $109 I was suppose to get 20% off . I DID NOT GET it ??????
Description of Work: unclog drain

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$109

James L.
07/2016
1.0
appliance repair
  + -1 more
Sears is the worst repair service I have ever encountered. My repair was scheduled from 10am-2pm. Then they updated the time frame from 12:45 - 2:45 pm. Then at 2pm, they canceled the appointment. I took off work to get my Washer fixed and they ended up not coming. Not even a phone call. They just updated the status on the repair schedule web page. DON'T EVER USE THEM!!
Description of Work: Maytag Washer Repair

Rating CategoryRating out of 5
quality
1.0
responsiveness
1.0
punctuality
1.0


Joan M.
03/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Cleaned dishwasher. Replaced parts.Explained service contract.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Nancy S.
11/2015
5.0
appliance repair
  + -1 more
.
Description of Work: The repairman did a fine job And recommended a product to use to avoid the trouble with the dishwasher. So far, it works!
Rating CategoryRating out of 5
Yes, I recommend this pro

    Contact information

    222 Exton Square Mall , Exton, PA 19341


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair

    FAQ

    Sears Appliance Repair is currently rated 3.4 overall out of 5.
    No, Sears Appliance Repair does not offer free project estimates.
    No, Sears Appliance Repair does not offer eco-friendly accreditations.
    No, Sears Appliance Repair does not offer a senior discount.
    No, Sears Appliance Repair does not offer emergency services.
    No, Sears Appliance Repair does not offer warranties.

    Contact information

    222 Exton Square Mall , Exton, PA 19341