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JEM Repair & Remodeling Services, Inc.

1.0(
3
)

Gutters, Remodeling - Modular & Mobile Home, Basement Remodeling,

... +22 more

About us

We provide handyman and remodeling services to Chester, Delaware and Montgomery Counties since 1993.

Business highlights

31 years of trusted experience

Services we offer

We offer the following handyman and remodeling services: carpentry, plumbing, electrical, painting, tile work, drywall work, window installation, door installation, kitchen remodeling, bathroom remodeling, basement remodeling, garage remodeling, and attic remodeling.

Services we don't offer

We do not offer the following services: landscaping, roof and chimney work, snow removal, full house siding, appliance repair, full house window replacement, carpeting installation, and any home cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

Check

Reviews

1.03 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.5
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
3.7
Write a review
Showing 1-3 of 3 reviews
Alan D.
05/2015
1.0
gutter repair
  + -1 more
unknown
Description of Work: Work performed in September 2013 was guaranteed for one year. Contacted John McMonagle in May 2014 to show him failed repair job. He assured me he would fix it. Kept using bad weather as excuse for not doing so. Sent repeated emails and made phone calls. He did not respond to either. Definitely stay away from this business.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$1,115
Alice K.
08/2014
1.0
gutter repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
$400
Response from JEM Repair & Remodeling Services, Inc.
My name is John McMonagle and I am the owner of JEM Repair & Remodeling Services, Inc. I just read a negative review of my company which contains false and inaccurate information. The customer's negative review, dated August 21, 2014, was of repair work performed on February 18, 2014. The repair work (gutter repairs were not on the list and could not be performed since there was 3-4 feet of snow on the roof) was actually performed on February 18, 2014, not February 5th. It snowed that day (4 inches) and the JEM Repair Service Technician still showed up on time. I never heard a complaint nor any concerns with the completed work from the customer. I can not address any concerns unless I am made aware. In fact, on my first phone call after the Job when I was trying to get a payment status, the customer stated everything went well except the bath tub repair. The only item that did not go as planned was that the bath tub diverter had to be replaced, not repaired. We adjusted our Invoice to account for the unused Labor and submitted a separate Estimate for that repair work . I did not get a chance to submit our Invoice via e-mail until March 6th since we were performing a lot of emergency storm damage repairs to many customer's homes. Since payment was not received after 2 weeks, I e-mailed the customer on March 20th to inquire about the status of her payment. The terms are payment upon completion. She responded by stating that she would put a check in the mail that day. On March 27th, I e-mailed her again about the check. No response. On March 31st, I called and left a message. On March 31st, coincidentally, I received a check. The check bounced. I called to alert the customer. On April 9th, I had to pick up a check in person and it cleared (34 days after the Invoice date). Not at any time did I hear a complaint until August 21, 2014 with this Angie's List posting, over 6-1/2 months later. I was in contact with this customer frequently via e-mail keeping her apprised of our scheduling timeframe due to the frequent, heavy snow storms. The printout of the customer's e-mail string is almost 4 pages long. It is unfortunate that this customer feels that we did not deliver the level of professionalism, work quality, and responsiveness that she anticipated and deserved. With every customer, JEM Repair & Remodeling Services, Inc. strives to meet or exceed all expectations from the first phone call to the thank you note after each completed project. Sincerely, John McMonagle JEM Repair & Remodeling Services, Inc.
Arthur Y.
04/2014
1.0
gutter repair
  + -1 more
They are a no show.
Description of Work: Small repair to outside of my house. Bid was accepted on Feb. 20th. As of April 27th, no one has showed up.
Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0
$310
Response from JEM Repair & Remodeling Services, Inc.
My name is John McMonagle and I am the owner of JEM Repair & Remodeling Services, Inc. I just read a negative review of my company which contains false and inaccurate information. The 2 story high, non-emergency, exterior repair Job was not performed promptly since the repairs were within 2-3 feet of live electric lines and at the time of our Estimate (2/18/14) appointment, there was 3 feet of snow on the ground. During the course of the remainder of February and during the month of March, I was in contact with this customer keeping him apprised of our concerns for the safety of our Service Technicians and the soft, wet ground directly beneath the damaged rake board. I explained my safety concerns multiple times via telephone and e-mail conversations. As of March 28th, there was still some snow on the ground. I mentioned during our last telephone conversation on Wednesday, April 2nd, that we could not start the repair project until the ground had hardened up. Due to the proximity of the electric lines being so close (2-3 feet) to the repair site, it was not necessary to take a risk with the ladder legs sinking and causing an accident. Due to the numerous rainfalls since April 2nd, I was not going to set up an appointment until I thought it was safe. It is unfortunate that this customer feels that we abandoned him, but the safety of my Service Technicians is among one of my highest priorities in providing our professional services. Sincerely, John McMonagle JEM Repair & Remodeling Services, Inc.

    Contact information

    430 Exton Square Parkway, Box 883, Exton, PA 19341

    www.jemrepair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Gutters,
    Remodeling - Modular & Mobile Home,
    Basement Remodeling,
    Foundation Repair,
    Sunrooms and Patio Enclosures,
    Doors,
    Interior Painting,
    Exterior Painting,
    Kitchen and Bath Remodeling,
    Ceiling Fans,
    Mailbox Repair,
    Pressure Washing

    FAQ

    JEM Repair & Remodeling Services, Inc. is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: Closed

    JEM Repair & Remodeling Services, Inc. accepts the following forms of payment: Check
    Yes, JEM Repair & Remodeling Services, Inc. offers free project estimates.
    Yes, JEM Repair & Remodeling Services, Inc. offers eco-friendly accreditations.
    No, JEM Repair & Remodeling Services, Inc. does not offer a senior discount.
    No, JEM Repair & Remodeling Services, Inc. does not offer emergency services.
    Yes, JEM Repair & Remodeling Services, Inc. offers warranties.
    JEM Repair & Remodeling Services, Inc. offers the following services: We offer the following handyman and remodeling services: carpentry, plumbing, electrical, painting, tile work, drywall work, window installation, door installation, kitchen remodeling, bathroom remodeling, basement remodeling, garage remodeling, and attic remodeling.
    We do not offer the following services: landscaping, roof and chimney work, snow removal, full house siding, appliance repair, full house window replacement, carpeting installation, and any home cleaning.

    Contact information

    430 Exton Square Parkway, Box 883, Exton, PA 19341

    www.jemrepair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    Closed