DESIGNER LINERS LLC

I was completely redoing my hall bathroom. I wanted to keep my tub, I liked the depth of it. So I looked into refinishing it. My neighbors have had theirs done by someone (not this company) and their finished work was like a new bath tub and shower around. I called around and asked a lot of questions. Designer Liners told me they were in business for 20 years. The price was reasonable, so we hired. It is a one man crew, he came into my home and was done in an hour and half. I asked him how it was done so fast he explained the process, but it wasn't exactly what was described when I inquired about the process on the phone. When we looked at the next day I was beyond mad! There were ruff things in the tub and runs of enamel throughout the tub. The one thing I wanted repaired which was a chip on the floor of the tub was just covered up with more enamel which puddled. There was also more puddling around the back end of the tub in the corners of the floor. This did not look like a professional of 20 years! When I called I was told not to speak to the man who did the work the way I was talking to her. I was upset and not a foul word came from my mouth. I took offence to her comments, as did my husband. I decide to stop payment on the check due to all of the comments from his receptionist. They offered to come back and asked if they could make it right. They came back in two weeks, keep in mind they held me up from finishing my bathroom while the tub had to cure. He came in and asked when he would be paid, I said when the job was done correct. I also had a drop light and showed him the mistakes I waned fixed. His comment was " You know you don't use a spot light when you take a shower." What? "You won't see the runs and flaws using regular light" Are you saying that I will have runs in this tub, I want it done correctly! Well on that comment he left, saying he felt good about not fixing his mistakes! Leaving me with the ruined tub! Don't ever use this company, they do not have the experience that they say they have to do this type of job!

..I wish I had seen Bob's review on Yahoo before I hired this company. I was referred by my realtor after buying a new home with a pink retro tub and tile. I realized too late about it being a one man shop and I think it's his wife who answers or should I say returns the calls. He came out twice the first time to reglaze the surrounding wall tile to match my white tub and ended up spilling paint on my white tub ruining the finish. I needed to have him come back to fix the shoddy wall job he did because he did not completely cover certain areas where the pink showed through or covered others too much causing dripping. While he was there I figured I'd have him do the tub now too as it needed it and not only did he ruin the finish on the walls - it was no longer shiny but had a "beaded" and dull appearance all over the surface walls. PLUS when he tried to "fix" the other areas where he had initially oversprayed, he never did clean up in the tub and sprayed right over it causing sharp mountains in the surface of my tub!! When I called and spoke to Joan, she acted very surprised and I refused to have "Vern" come back out again and requested someone else. She informed me there was no one else so I asked for part of my now $700 back to get it fixed with another company but to no avail. She offered Vern to come back out to fix the mess for a THIRD attempt and that was it. What a botch job! I think Vern smelled one too many of his fumes!!!! I also noticed a few complaints issued about this company on BBB which they are not part of and I most likely will be adding a third! Of all the searching i did, I did not find a one positive review of Designer Tub and tile.

Very good. Both tubs look like new and the repair (the one tub had corrosion and a small hole in the metal at the bottom) is virtually unnoticeable.