Everdry Basement Waterproofing

Description of Work: Basement waterproofing

Description of Work: Drainage around my floor for water.

Description of Work: Replaced pump

Description of Work: Renewal of warranty service

Description of Work: Waterproofing of basement. The sales team did a good job in explaining how the process worked and explaining the difference between their process and other contractors. It really does look more effective than some of the other solutions we looked at. Of course there was the overstock and have to move inventory before the end of the month discussion and the last minute we can do the job for this, all of which was expected. |The inside work was done to our satisfaction. They covered up everything and used a jack hammer to break concrete. Make a trench around the outside walls, drill holes into block, fill trench with stone barrier and pipe. Put up catch barrier in along wall. Restore concrete over trench. Repair any wall cracks with hydraulic cement, drylock. Put a sump well in and plumb outside. Added a air circulating unit to move air in basement. Outside they dig a trench around the perimeter of the house. They install a barrier, backfill with stone, install pipe and cover back up. They also found that the pipe from my septic was separated and they made sure this was repaired and |the outside drains into a drywell. The downspouts for the rain gutters were plumbed into the drain for the sump from the basement and drained away from the house. |Everdry began work on the basement July 29, 2015 and completed the work on July 6, 2015 |We first noticed a problem with the water drainage on July 16 or 17, 2015 about the gurgling by the propane tank. My wife had discovered the pipe was disconnected and called Everdry. They said they would schedule a service call for July 30th |There was a storm that came through on July 19, 2015 and we noticed water building up on the back side of the house. Water was building up around the windows and coming out of the downspouts. The area by the propane tank water was bubbling out of the ground. |I sent Everdry and email explaining we had a bigger problem than the disconnected pipe on July 19th and included pictures. I asked that they call me Monday morning July 20th |Monday morning July 20th I called Everdry and told them we had a problem because I had not heard from them. The receptionist said she would have the supervisor call back when he got into the office later in the afternoon. He called back and spoke with my wife. Told her that there wasn't anything they could do except run everything to ground. That we had told them to use that line, the line to the woods. He also told my wife that the earliest that he could come was July 30th. I called from work and spoke to the supervisor. I told him that July 30th was unacceptable. We have a real problem with water running down the inside of our basement wall at the windows and we needed to get that fixed. I also mentioned that we had to bucket the water from our original sump because it was over flowing. He told me that I told them to use that line and I told him I suggested that they use that line and if that wasn't going to work that they had to tell me that. I reminded him I was a home owner and they were the experts. He mentioned that he did not know why the crew did not check that line and I told him I don't know why they didn't either. I asked that he have someone come down and look at it the next day and call me in the morning and he didn't. |Tuesday, July 21, I worked on the water line. I had a 85' piece of ¾ plastic tubing that I could get into the pipe. I also opened up the drainage around the end of the pipe so there was no restrictions. Because now we had water from our original sump, water from the sump Everdry put in and the downspouts all to the same line I contacted another contractor to inspect the water pipe and hydro jet it to make sure it wasn't plugged. |They came in on Wednesday July 22. We were able to hydro jet it 189'. We put the camera up and could not get the camera all the way, there was a partial restriction. I had my wife put red dye in the sump well turning the water red so we could see when it came out. It was decided to try from the other end where the Everdry connection was made. We dug down in the area and hit water and mud. We continued to dig until we discovered the pipe. We started to remove water from the hole with a wet/dry vac. When we got most of the water out it began to turn red. We noticed as we dug out the rest of the pipe that they did not tie into the gray water line to the woods but instead had tied into a plugged line from the garage drains. Water continued to drain into the hole from perforations in the pipe. At this time it became apparent that there was no water drainage of any kind from the house. No water from my original sump, no sump pump and no downspouts. I realized too that was the reason we had to bucket the water the day of the rain because the water had nowhere to go. My options were to connect to the original water line, and repair any areas we felt were constricted or put in another line. Because the original line was thin wall drain pipe, the fact that there was some restriction in the line I opted to go with a new 4" drain line, schedule 40, and add a clean out at the house and another 100' from the house. I contacted the other contractor to complete this work, at an additional cost to the project that we had not planned on. |Wednesday Everdry called and said that they could come Thursday. I told him I was putting a new line in and that their line was not connected to the correct line but to the line in the garage. I asked that he reschedule for Monday July 27th when the work new drain line would be completed. I told him I was going to connect the drain line to the new drain. He rescheduled. |The other contractor came in Thursday July 23rd and began putting the line in completing the work on Friday July 24th. I was conflicted about whether to connect to the drain line or not but because I had no water going anywhere from my original sump to the Everdry sump, to the down spouts I decided that to protect the house to make the connection. |Everdry service team, John and helper, arrive 9AM Monday July 27th. |• The connection we made, they said that it looked fine. Tested drain that they repaired and said they had good flow through the new pipe |• The connection they made, showed them the pictures |• They want to move the downspouts I told them they are ok where they were to fix what they have wrong, the fall from the furthest downspout and the break in the pipe. Took pictures of the drain pipe where it was low in the middle and didn't have proper fall. They put another pipe on top of it, re-established flow and made sure fall was correct. They also fixed the grade along the back wall. |• Went to basement and showed them 3 areas of concern |o Under the steps had not dried out yet |o In furnace room between furnace and tank |o In big room, corner by interior wall |It seems that everything is working at this point. The basement does appear to be drier. |My wife felt that the inside crew did a better job that the outside crew. The finished work didn't look as nice as the inside. |

Description of Work: Put drainage system and sump pump in garage.

Description of Work: Awful sales pitch. Used every tactic to try to get us to sign. After searching reviews and BBB, they use the same sales pitch for every customer. Two salesman show up and need you to "help them out" with scheduling conflicts and by going on "standby" it saves you pennies...When cancelling within the 23 days they tried to get a salesperson back out to our property to sign a liability waiver. They never called back when I informed them I wanted to see what title and section of the law required them to get a waiver on no services provided. They only contract for the entire patented system even if you don't need the entire system. Had t2 other companies out for estimates and inspections and we didn't need all the work they were "requiring" us to get. Caution! Read other customer reviews. Everdry is a franchise!

Description of Work: Inside French drain on all outside walls to waterproof basement. Sump installed, then another installed 2/17/12 because of leak in corner.

Description of Work: They provided basement waterproofing services to us.

Description of Work: Indoor System- Inside french drain, breathe easy system, sump pump, backup sump pump, and battery backup.

Description of Work: I used the services of EverDry Basement Waterproofing to waterproof my basement, dug the concrete floor in the basement and put a French drain, dug out the exterior of the house for about 2 feet down and checked for cracks as wells as holes and repaired it. They also put French drains outside and put a sump in the basement in November, 2011.

Description of Work: I used Waterstoppers for waterproofing our basement inside and out.

Description of Work: Just a consultation.

Description of Work: The sales person came guarantied that it would be a easy project waterproofing the basement and the garage including lifetime guarantee for the products and work. Our choice was to get external and internal system as well as the water pump.

Description of Work: Called EverDry to have check on some wet cemet blocks in the garage, there was no water, just blocks look wet and some calcium showing.

Description of Work: Everydry came to give us an estimate for waterproofing our basement.

Description of Work: They came and gave an estimate to waterproof my basement due to a small leak that happened twice during heavy rain. ($10000.)

Description of Work: Internal and external French drains were installed along with a dehumidifier.

Description of Work: WALL COVERAGE, FRENCH DRAIN AND SUMP PUMP PUT IN THE BASEMENT TO REMOVE MOISTURE AND PREVENT WALLS FROM CRACKING.

Description of Work: THEY PUT A FRENCH DRAIN SYSTEM IN THE BASEMENT WITH A SUMP PUMP.