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The Window Source Great Lakes, USA, LLC

Windows, Siding, Awnings

About us

All products made in America All products installed by our LOCAL carpenters Best pricing guaranteed

Business highlights

18 years of trusted experience

Services we offer

vinyl Siding, Custom Made Windows professionally installed; Sunsetter awnings.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

3.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Showing 1-2 of 2 reviews

david Z.
05/2013
1.0
replacement windows
  + -1 more
There is nothing good about this man. They have a very good like come on advertisement, very friendly, prices can be deep for windows. Their windows are of good quality except they lacked experienced people to put them in. They were not put in them squared. The part of the window at the top of put in backward so they leaked and four of them were never sealed so they leaked. The windows I had before were ancient they were with the house and they never leaked and now I have windows that leaks. We called him back to tell him this and be blew up in our living room and he was like of crazy and I am never coming back here. It is people like you that make me want to go out of business and we did not argue with them we were like just chose the windows were it had to be taken out and put back in he said no I am doing that. This is still not fixed yet. We are going to have to pay someone else to come in and fix this work. I would not use them again.
Description of Work: I used The Window Source Great Lakes, USA for windows

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,500

Response from The Window Source Great Lakes, USA, LLC
Actually [member name removed] first set of windows were installed in Nov. 2010. He liked them and the installation so much that he ordered more windows from us the following year. He liked the installation and the installer so much he tried to hire him to do some side work (replace interior casing). One time [member name removed] called in a service order to me because he said the windows wouldn't lock. I showed him that when you lower the top sash you must raise it completely so that the bottom sash lines up with the top sash, thus enabling you to lock the sash. THERE WAS NEVER A COMPLAINT ABOUT LEAKING WINDOWS until the [removed member name] had their house sided, and it was obvious that whoever sided the house didn't know what they were doing. In any case when I visited the [member name removed], and examined the windows (that mind you did not leak since installation) and informed him that whoever sided the house apparently did not recaulk/reseal the windows as the new siding was being installed, well let's just say you would have thought someone stole his first born. After he told me that I was full of *****, ****** me up and down, I did drop to his level (there is only so much anyone should have to take). The dumb thing is that if he hadn't flown off the handle we would would have sealed behind the J channel which would have solved the issue. IF YOU ARE A CONTRACTOR STAY AWAY FROM THESE PEOPLE. [customer name removed] was so arrogant and abusive, he must be use to being a bully. When he stepped forward and got in my face while spewing profanities and saliva, I believe he was surprised when I didn't back down. As most bullies will do he then decided to call 911 (because I raised my voice to him). Again, my regret was dropping down to his level, OTHER CONTRACTORS BEWARE. None of us should have to put up with the type of verbal abuse and false complaints that this person put forward.

-Maryanne B S.
11/2012
5.0
siding
  + -1 more
Do get several estimates-know what you are looking for and what you can spend-get itin writing-meet the person who is going to do the work-sit down with the estimates-do a pro and cons list and then pick American Pride
Description of Work: Harold and Kevin his site manager addressed and took care of all of our concerns in a timely fashion-went the extra mile-helping to make decisions regarding our siding and windows-the look for the house and what would be energy efficient without breaking the pocketbook-call Harold and get an estimate and then get Kevin for the installation-you won't be sorry.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

    Contact information

    1314 Pasadena Dr, Erie, PA 16505


    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:30 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Windows,
    Siding,
    Awnings

    FAQ

    The Window Source Great Lakes, USA, LLC is currently rated 3 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:30 AM - 12:00 PM

    The Window Source Great Lakes, USA, LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, The Window Source Great Lakes, USA, LLC offers free project estimates.
    No, The Window Source Great Lakes, USA, LLC does not offer eco-friendly accreditations.
    No, The Window Source Great Lakes, USA, LLC does not offer a senior discount.
    No, The Window Source Great Lakes, USA, LLC does not offer emergency services.
    Yes, The Window Source Great Lakes, USA, LLC offers warranties.
    The Window Source Great Lakes, USA, LLC offers the following services: vinyl Siding, Custom Made Windows professionally installed; Sunsetter awnings.

    Contact information

    1314 Pasadena Dr, Erie, PA 16505


    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:30 AM - 12:00 PM