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Seaway Manufacturing

1.0(
1
)

Doors, Sunrooms and Patio Enclosures, Windows

About us

Founded in 1959, Seaway Manufacturing Corporation has drawn upon Erie, Pennsylvania's tradition of strong craftsmanship and engineering expertise to evolve into a respected manufacturer of high-quality, premium vinyl replacement windows, sunrooms and patio rooms, and patio doors. At Seaway, we are proud to design and manufacture products that minimize maintenance and improve a home's appearance, energy efficiency, and investment value. We continue to add state-of-the-art equipment and procedures that enable us to concentrate on manufacturing and delivering products that are of the highest quality and are virtually maintenance-free. Our Transferable Limited Lifetime Warranty protects every homeowner's investment in Seaway products. Homeowners are guaranteed lifetime coverage on nearly all of our products, and that guarantee is backed by years of industry expertise and a customer service staff with decades of experience. We sell Seaway products through a network of authorized dealers. Only select dealers are approved to sell Seaway products - those who treat customers just like we do: with honesty, integrity, and respect. If you are interested in purchasing a Seaway product, or becoming a Seaway dealer, we encourage you to contact us directly so we can assist you. WINDOW PRODUCTS Signature, Ovation, Encore, Commander, Lighthouse, and Solutions lines of premium, installer-friendly vinyl replacement windows. Double hung, casement, slider, awning, bay/bow, garden, hopper, and custom shapes. High performance glass & custom design options for all ENERGY STAR® zones. SUNROOM/PATIO ROOM PRODUCTS GrandView® premium year-round thermally-enhanced sunrooms and BetterView 3-season patio rooms. Fully engineered, custom designed and built to suit any homeowner’s style and performance needs. Installer-friendly with installation and sales training available for authorized dealers. DOOR PRODUCTS Prima Vista and Encore premium vinyl sliding patio doors. Durable and tested to meet or exceed industry standards for air and water infiltration and wind-load resistance. Easy to operate and features multi-point locking systems for a superior seal and added security against forced entry.

Business highlights

66 years of trusted experience

Services we offer

Premium Vinyl Replacement Windows, GrandView Sunrooms and BetterView Patio Rooms, Patio Doors

Services we don't offer

ask for details

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
Write a review
Showing 1-1 of 1 reviews
Stephen R.
12/2014
1.0
doors
  + -1 more
10+ years ago we had a Seaway sunroom installed It started out leaking, that was fixed by the installer within 5 years the panels starting rotting away Seaway employees came here to replace the rotting panels. the left the underlying rotting wood in place Currently the panels are rotting away again, and they will not send anyone to fix it. They will send the materials so I can hire someone to repair my Sunroom that has lifetime warranty. Note: they no longer use wood in the panels, they substituted wood with a fiber board We have pictures
Description of Work: They are the manufactures our sunroom.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
$25,000
Response from Seaway Manufacturing
March 5, 2015 Mr. [member name removed], although I normally do not respond directly to negative reviews (we’ve never had one), I have chosen to address this personally. First of all, thank you for your order and your desire to support a family-owned American company and green manufacturing. I am sorry that you are experiencing problems with your room. Seaway takes great pride in our products and workmanship, and is committed to supplying some of the industry’s highest quality remodeling products. The satisfaction of every homeowner who installs one of our products is very important to us. We have a 56 year history of producing products of the highest quality, and have very robust product warranties in place to support that. It certainly appears that your product was not installed correctly, per the photos you sent to us showing severe water infiltration into the room. This has not only caused subsequent damage, it continues to put the materials at risk for additional damage or degradation over time. This is not a product defect, but an installation problem. We warranty the product, which we manufacture and over which we have control, not the installation, which is not provided by Seaway and thus is beyond our control. Our product warranty specifies the remedies available for a product warranty claim. Because of our concern for your satisfaction and our reputation, we have consistently gone beyond the terms of our warranty to help you correct the problem. Several years ago, we sent two of our employees to repair your sunroom at no cost to you. We provided materials as promised under our warranty, but in addition provided shipping and installation, which are not covered under the warranty. The problem with the initial installation can be mitigated, but not completely corrected unless the room is disassembled and reinstalled correctly. We have had many conversations on the phone wherein I have offered to continue exceeding our warranty policies by covering additional costs specifically excluded in our warranty, specifically getting the materials to you and paying a reasonable sum to a qualified contractor to perform the work required to satisfy your complaint. I have made every attempt to treat you fairly and with the utmost respect to resolve your situation, yet you have failed to respond to me directly. We have proven our willingness to work with you far in excess of our warranty obligations as a manufacturer, and I am disappointed that you do not recognize the good faith effort we have made to satisfy you. Your complaint is with your contractor, not with Seaway. I am very concerned that you refuse to accept our extremely generous offer of remedy for your situation and insist on pursuing an argumentative position in the public domain. I feel comfortable that we have made a generous attempt to help satisfy your concerns. We remain willing to do so despite your refusal to deal with us directly. Jana Goodrich President

    Contact information

    2250 E 33rd St, Erie, PA 16510

    www.seawaymfg.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Doors,
    Sunrooms and Patio Enclosures,
    Windows

    FAQ

    Seaway Manufacturing is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Seaway Manufacturing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, Seaway Manufacturing does not offer free project estimates.
    No, Seaway Manufacturing does not offer eco-friendly accreditations.
    No, Seaway Manufacturing does not offer a senior discount.
    No, Seaway Manufacturing does not offer emergency services.
    Yes, Seaway Manufacturing offers warranties.
    Seaway Manufacturing offers the following services: Premium Vinyl Replacement Windows, GrandView Sunrooms and BetterView Patio Rooms, Patio Doors
    ask for details

    Contact information

    2250 E 33rd St, Erie, PA 16510

    www.seawaymfg.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed