Schillings Carpet One Floor & Home - Erie

I needed carpet in my old house so that we could get it on the market. I chose Schillings on some recommendations from friends. The house is empty and there was no short deadline, so I figured that it would be an easy job. I met with Jeff Weyand and picked out the carpet, had him do the estimate, and paid in full. After the job was supposed to be done I went over to inspect and found a big pile of carpet and padding scraps in one room, and none of my closet doors installed. I called Mr. Weyend on a Tuesday and explained my issues. He agreed that the scraps should have been removed and the doors installed, but told me that they were having issues with their vans so he couldn't have anyone come out for a few days. He promised to call me by Friday to let me know when someone could be out. I got no call Friday and on Tuesday I called and left a message. On Wednesday afternoon I still hadn't heard anything so I actually went back over to the Schillings showroom and was able to talk to Mr. Weyand. He seemed surprised that the work hadn't been done and told me that he hadn't checked his messages since early yesterday. He said he would talk to his installer and promised that they would be out there to correct everything I the morning. When I stopped after work check the work walked upstairs I found the pile of carpet scraps and my closet doors still uninstalled. I called again and was able to speak to Mr. Weyand. I told him that nothing had been done and he said he would have the installer get a hold of me. Within ten minutes I got a call from the installer who, in an accusing tone, asked if I was the person who kept calling and saying that he hadn't come to the house. I said that I was indeed that person, because it appeared he hadn't. He told me that he was there and he picked up the scraps. I told him that the scraps were still sitting in my house, and he replied that he had taken the padding scraps and that the scraps he left were the good scraps that I could use if anyone spilled anything. I then said that my closet doors were also not installed and he replied 'Well I didn't take them off.' At this point I was very angry and confused by this conversation but I know that arguing with an idiot never gets you anywhere. I told the installer that I would find a handyman to install my doors and told him to have a good day before hanging up on him. The fact that the padding scraps were mixed in with the carpet shows that this was the installers garbage pile and I have a feeling that he was simply too lazy to haul it all out of there, so he just left it. Even if they were 'good scraps' (and they really aren't), I don't understand how much clearer I could have been about not wanting them. Also, doors have to be reinstalled after the flooring because the height of the flooring changes, regardless of who takes the doors off. Either the installer didn't know that or was just to lazy to do the work....I do not know which option is worse. After I hung up on the installer I left the house and locked it up. I got several calls and texts from Schillings. I ignored the calls, but the texts promised to finally fix this problem. But it was too little too late, as I simply cant trust them to actually do anything that they say. I have also given them more than enough time and opportunities and they failed at all of them. If you do still decide to go to Schillings I would suggest putting down only the minimum deposit on your job and doing a very thorough walk-through before you pay the balance. If you do that they might actually respond to you in a timely and adequate fashion, because I can assure you that, at least in my case, they could not have cared less....

unknown

They did a fantastic job.