PATTERSON & STIRLING CO

ok, did what was expected

Very well. Prompt service.

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After other firms did not find the problem in the heating system, Patterson and Stirling immediately diagnosed the problems and fixed them for an extremely fair price. They were on time, pleasant, and reasonably priced. What else could you ask for in HVAC?

Excellent work. Chuck Fuller is a true professional.

They always do a good job when I have had them. I have had problems where they have had to come in the wee hours of the morning and they have always come before noon time. I have had my furnace turned off and this house would be very cold and they answer their phones at 5 in the morning. You know how it is when it falls to 20 and you have no heat because I have an in house system. So at one time there was a spider in a hose that was inside the hose in the storage, another time something was frozen they fixed everything for me.

Due to an upcoming insulation installation we had scheduled for Monday 11/21/2011, we decided to replace our hot water tank with a system that could be vented through an outside wall instead of the roof. This decision was made to maximize the benefit of the insulation type we selected. We contacted Patterson Stirling and requested an estimate. Alex was the representative who came to our house and evaluated our needs, and the specific installation that would be required on Wednesday 11/16/11 in the evening. Since we made this decision on such short notice, it really put a time constraint on on this company to put together a few options for us. Nevertheless, Alex was able to this in an expedient manner, along with a very detailed explanation of the product choices and the scope of work required. We opted for a Rannai tankless water heater for the benefits of not having to unnecessarily keep water hot in a standard hot water tank (wasting money), overall energy efficiency, and saving space in our basement. Since the work needed done ahead of our insulation contractor's scheduled start date, they were able to schedule the job for Friday the 18th (the following day). Alex and another installer arrived at 8:00 A.M. sharp (as promised) to begin the installation. During the course of the morning I requested some additional work be done (unrelated to the hot water heater), that they were able to fit into the course of the day. The entire job was performed to perfection, from the moment they started, until they were completed. This was a very positive experience. We couldn't be happier with the entire process. This company, from the initial contact, through the estimate, scheduling, and installation, is truly first class. I would very highly recommend Patterson Stirling to anyone considering a furnace, A/C, water heater, or service work.