GREAT LAKES CONSTRUCTION

Great, arrived right on time. Kept us informed as to progress. Very professional, worked fast.

Their crew were personable and friendly. They were quick and the job was completed correctly. They cleaned up after every day of working. My home could not have turned out better!

visited on 2/25/16 and explained we would like them to check out a roof leak. Was told that they would call and schedule an appointment. On 2/26/16 we called to say we never received a call back and was told that someone would be here 3/1/16. Called at noon today to find out what time to expect them and was told they weren't coming and we weren't scheduled. Very poor service!

I contacted Great Lakes Construction and spoke to Ronda, office assistant. Ronda provided me with options and we made are choice. Ken, the Roofer, appeared at our residence, right on time, as scheduled, and stated what he would do. After he studied the photos of his inspection, we gave Ken permission to do the required repairs. I contacted Ronda later in the day to go over what Ken did and she informed me of the cost and gave us a discount, since we were an Angie's List's customer. No waiting, no excuses, just outstanding service. We can not say enough about our experience with Angie's List and the Great Lakes Construction. Thank You. Please pass this testimonial onto Great Lakes Construction in Erie, PA.

The experience from estimate to finished project all went pleasingly well. At the estimate stage options and costs were thoroughly covered. The project was done on schedule and the installers performed quality work. There was good communication as the project went along to be sure we were satisfied.

They gave an estimate that was half of what another reputable firm gave. We decided to go with them and they were very good. We are very pleased with the job they did and we would highly recommend them to anyone needing their services.

They never responded to me. I kept getting passed off and never responded to.

They showed up and the scheduled day and completed work quickly.

Excellent job. My house is three stories and it was above 80 degrees. A large crew showed up and finished in one day. Clean up was impeccable as you wouldn't of known they were here. Rhonda was our agent and she is knowlegable and pleasant. I would highly recommend Great Lakes.

The Great Lakes estimator was not knowledgeable on roofing and quoted only full replacement at over $10,000. The contractor I hired replaced only the bad section (curled shingles due to poor installation) examined the entire roof, and told me the rest was good for another 10 years. All at a cost of $500.

Rhonda, Ken, and Gary went above and beyond. We had a very specific set of parameters to follow for our relocation company. The team was more than willing to work with us regarding these constraints. The work was performed in a timely and efficient manner. I would use Great Lakes again!

We visited their showroom to look into a sunroom addition to our house. They said they would call us to set up an appointment within a day or so to come to our house to give us a firm quote. It was about six days before they called back. That did not give us much confidence in what to expect if we actually hired them, so we did not follow up any further.

It went out fine. It went very well. Its a courteous service. They were very clean.

Installed 2 windows and 2 patio doors. Clean neat and professional before, during and after.

They were here before we expected them - the concern was the weather temp and possible rain in the afternoon. They let us know they were here, set up and got to work. They were done in 3 hrs and invited me up to look at the work - it all looked professionally done. The 3 workers were all pleasant and cleaned up when they were done. I would recommend Ken and his helpers to anyone needing roof work.

called to schedule appointment for a roof leak, was told their would be a $125.00 service charge for that, needless to say the conversation was over at that point

I am saying from my own experience, they were very good, maybe somebody else might have not had a good experience but I did. They did a great job; my insurance paid for the all the indoor work. One time they walked over the whole roof, checked it out, found the pipe which leaked over my bedroom, and they fixed the pipe; that cost me $75. Another time, there were a couple of spots that they took care of and fixed a little leak around my skylight of which cost around $200. They were very polite and cleaned up after themselves. They were very nice and I have had no problems with any leaks or plastering since then; everything is fine. I would tell others to go for them because they are great. I would undoubtedly use them again in the future.

Great Lakes Construction did a great job. We did make the mistake of paying them before the job was completely finished, and we have one little job that they needed to finish that they just won't come back and do. We liked what they did, they did everything just right, but they never finished our trim work. We've called them four different times and they've never returned our phone calls. Responsiveness was good in the beginning but now it's not so great.

The quote was very detailed and priced well compared to others we had received. The crew completed all the work in two and a half days. Cleaned up every day before they left. Everyone on the crew were friendly and the crew leader kept me informed as they worked through the house, They've worked on other houses on our street and they were also very satisfied. I would recommend to others.

All totaled, it took almost 9 weeks after contract signing/deposit to complete the job (with 4 days of actual work). (We were promised that the job would be finished no more than 4 weeks after contract signing.) So far, the roof seems to be holding up to the extreme winds of this season. As long as the integrity of the work proves out over time, we will ultimately be satisfied. However, the job leader's unprofessionalism, lack of responsiveness, and questionable decision-making made the experience a nightmare that we won't repeat. Read on for specific details. The evaluation of the job, quotation, and contract stages were all handled very promptly and professionally. I initiated the quote request in September and signed the contract with deposit in the first week of October. I was told that the job would be complete no later than 4 weeks from that time. From this point on, everything changed. Materials were expected to be received within 1-1.5 weeks after ordering and the installation was to begin within 2-3 weeks of contract signing. Whern I had not heard anything from the company 2 weeks after giving the deposit, I called and was told that the materials were running later than planned, with a leadtime of 3-4 weeks (double the original quoted timing). I requested - and expected - to be kept informed of the status on this job since I was concerened about the impending winter weather. Over the course of the next MONTH, I had to personally call Great Lakes to get status updates.. For instance, I would be told that materials might be on the truck the following week but then no one would call to tell me if they were or were not received. So I would call. I understand that these things can happen but there is no excuse for not keeping the customer posted. This was especially important in my situation because I needed to work around business travel schedules. Even though I communicated this need and expectation several times, responsiveness did not improve. Finally, the materials were received the week of 11/12/12, 5 weeks after signing the contract and providing a deposit. They were delivered to my home and piled next to the driveway. I was told that the workers would arrive at my home between 9:00-10:00AM on Saturday, 11/17. At 11:30AM, I finally received a phonecall from the job leader to tell me that his trailer had been hit by a car and they would not be able to start the work that day. The workers arrived late on Sunday morning only to discover that the and quot;wrong fastenersand quot; were delivered so they could not start. The job leader said that he would drive to the distributor (55 miles away) the next morning, get the correct fasteners, and start the job Monday afternoon. After not hearing anything from Great Lakes by noon on Monday, I called (again). I was told that the distributor did not have the correct fasteners at this location and would ship the material from another location for receipt on Tuesday. When I had not heard anything from Great Lakes by Tuesday at noon, I called (again). The job leader told me that the fasteners had not yet been received but that he would call me and quot;one way or the otherand quot; to let me know if they arrived. At 5:00PM that afternoon, having not heard anything further, I called Great Lakes (again). I was told that the fasteners had been received that afternoon and that the workers would begin the job the next morning. They arrived and worked a full day on Wednesday (the day before Thanksgiving) and promised to return on Monday. Then it snowed. They did not show up on Monday and did not call. They did not show up on Tuesday and did not call. Finally, they arrived on Wednesday. Since I was now out of town for business travel, my husband informed me by phone that the workers were not removing the existing roof on the hosue but were instead installing the new metal roof over top of the old metal roof. The contract specifically stated removal of the existing roof, with a cost for removal and discarding of the material. Not only was this a breach of contract, the job leader never spoke to us about the change. Had my husband not seen a side that was only partially completed, we would never have known. This felt underhanded and intentionally deceiving. I returned home to question the job leader in person and was told that he and quot;decidedand quot; to do it this way because they were running out of time in light of the oncoming winter. I spoke personally with the owner who apologized for all of the troubles we experienced. At my request, our balance was reduced by $1,000, which I was told covered the work that had been contracted but not performed plus an additional $400. This did not seem like enough but I accepted it with the added requirement of a letter from Great Lakes that guarantees the workmanship. I also noted that the promised snow breaks had not been installed and that some fasteners were protruding from the roof surface. He promised that they woud return to take care of these issues and they did this within a week.

The only reason I did not choose this company was because they could not give me the type of picture window I desired. The cost given in the estimate was comparable to others, and I had heard only good things about their reputation. I would call them for another estimate in other areas of product and service.

My entire project started out as just an estimate to get my roof completely rebuilt. I had some serious sagging and garage roof needed a complete tear down. After speaking with a couple contractors, I figured I might as well go for the and quot;triple playand quot; (roof, windows, siding). Great Lakes Construction was one of 3 to give me a complete quote for all 3. I preferred to stay with one company to avoid scheduling conflicts, etc.. This entire project was a VERY big deal for me as well as a large investment. The staff at Great Lakes Construction made me feel very at ease and answered ALL my questions....believe me...I ask ALOT of questions. They never hesitated answering and knew my concerns for the project. The price was very reasonable (you get what you pay for - I am a firm believer in this). The crew was VERY efficient - they cleaned up EVERY day, not just the final day. This was a 2 week project....this includes a complete rebuild of a garage roof and all new sheeting on the entire house as well as sistering joists on the main house roof. I felt very comfortable with the crew working on my house while I was at work and I kept in contact if there were questions or concerns. From start to finish, it was handled extremely professionally. Courteous workers. Helpful salespersons. I would not hesitate to go toGreat Lakes Construction for any other needs. As a matter of fact, in October I ordered a new entry door from them and had them install it. New entry door had some scuffs on it - not sure if this happened during install or during shipping. Brought it to their attention, within 3 weeks it was replaced with a new one. Thank you so much Great Lakes Construction for the wonderful work and making my house look brand new from the curb.

I liked that the complete roof was done in one day. We researched them, so the price must have been good.

I am having them do additional work for me. They brought out about twenty men to do the job. They came at 8:00 a.m. They were finished by noon. They were efficient. They were on time. They know what they were doing. Each person had their own job. It was pretty cool.

The estimate process went very well.