DANA FLOOR SANDING

I called these people SEVEN times and emailed twice over a period of 5 weeks before I heard anything. Finally a girl called me only to say that they were too busy to even come out to do an estimate. We are self employed and if we ever blew off a potential customer the way she did, we would be out of business.......

Provider never responded to voice mail or e-mail messages.

He came quickly to look at the work and left an estimate. Because we are trying to sell our house, we need the work done as soon as possible. He said it would be mid September. I called him back three days later to confirm the mid-September date, no answer so I left a message. Called as the date approached and he returned my call today talking about an entirely different job than my floor res-sanding. When I finally got him back on track, he said he couldn't do it until the week of November 7th. I had already waited until "mid-September" from mid-August when we met. Now I am four weeks behind and I am buying a house that is contingent on the sale of my home 1st! NOT HAPPY!

The job went very well. They explained the different options. There were two different finishes they used then and I had serious asthma issues, and they helped me decide. There was one room they didn't do and we're thinking of calling them soon, to have them do that. They were very professional and did a good job.

unknown

Great job. These guys are the best in the area. The have the experience and knowledge of what to do.

I would not have anyone else install or sand floors. Steve and crew are the best. They do great work, call you back and show up when they say they will show up. Very professional. We plan to have them install more flooring in the near future.

It didn't.

My wife and I couldn't be happier with the service provided from Dana Floor Sanding. The gentleman that gave me the bid was very helpful. He took the time to explain not only the process refinishing the floors but what stains and sealants works and what doesn't. The project took two days to complete and the crew was punctuational and professional. I was expecting quite the mess but the crew keep the mess and dust down to minimal amount. The floor look brand new. Thank you Dana Floor Sanding!!

fiI bought a house with wood floors throughout that had at one time been beautiful, with intricate woodwork laid in the living room floor. The majority of the floors were oak and the bedroom was pine. I called Dana Floor Sanding and made an appointment with Steve Dana to come look at them, which he did promptly and at a time that was convenient for me. He went over the floors with me and pointed out potential problem areas and how they would deal with them. He warned me that all of the spots would probably not come out, but his guys would do their best. We agreed on a price and got my job scheduled, which was a couple of weeks out because they were very busy at the time. The starting date was delayed due to delays with the current job, but Steve was careful to call and keep me updated as to the progress. When they were done they promptly started on mine and worked hard for four days to get the sanding done. They also filled all the low spots and small holes and replaced one board that was badly damaged. Then the finishing process began, and from what I could tell it went smoothly. The job went over the allotted time but the finished product was well worth the wait. The pine floor was absolutely gorgeous, as was the oak, and the inlaid wood patterned floor looks like brand new. There are places where they couldn't get stains out but that was to be expected, these floors are almost 100 years old. I am very happy with the job Dana Floor Sanding did, they met all my requirements and the information I needed was there from the beginning. Steve Dana was realistic with me and made no pretty promises, he told me how it was and he was right. He even told me that he didn't want to do the kitchen floor because it was simply too badly damaged and I would not be happy with the outcome. One caveat, the finished floors do have a smell to them so you'll want to do this in the warmer months. Having a fan going, especially a window fan that exhausts to the outdoors, really helped with the smell, which ultimately faded over time. Great service, responsible, honest advice up front for what you can expect, reliable and punctual. These guys also cleaned up after themselves and left the place clean!

They came, they did the work, they left, pretty simple. Very happy with their work, great experience

I hired another company who responded immediately to my request for an estimate.

I was happy with how quickly they replied to the phone call for an estimate. Once I approved, they got to the job right away. It took 3 visits from start to finish and although he warned that we might find some dust after the job was done, we didn't. I'm truly happy with how the floors turned out. I would recommend these guys!

I like their punctuality, communication, price and efficiency.

Steve Dana with Dana Floor Sanding maintains the "ol ma and pa" service style for their customers. Always making sure he can do whatever he can to do the job to meet the customers needs and maintaining customer satisfaction while going above and beyond. Steve and his crew are very professional and knowledgeable. They turned my unmaintained, 100 year old, oil-based paint splattered, pine floors into gorgeous flooring. The prices are VERY affordable. I have had Dana Floor Sanding do work for family and friends and they were shocked at the work and service that they offer and the workmanship.

Everything has gone very well with this company and we are very pleased with their services.

They did a very good job. They seemed to have a great deal of experience he can just look at it and tell me what could be the likely to be problem areas and what were not really things to worry about. It turned out pretty much what they said. They gave us recommendations on specific concerns that I had. The floors looked beautiful. They were definitely not the cheapest. Everyone we knew said that I got what I paid for. They were really good and the quality was also good.

They did a beautiful job. I was very happy with it.

Excellent, excellent. They work with wood every day and know what they are doing. I followed their recommendations and as stated the end result was just absolutely beautiful. It wows anyone who visits our home. They came on time when scheduled, sealed the rooms off and there was no dust anywhere.

Perfect, not a single problem, not a single issue.

We are very pleased with the quality of work performed by Dana Floor Sanding,

Hired Dana Floor Sanding to refinish hardwoodfloors in my home on 06/23/10.After 5 months, they still have not completed the work properly.Dana has currently completed his 3rd attempt to correctly stain&finish the LR&parlor areas(theyareconnectedbyadoorway&consistofthe samefloorboardsthroughtheconnection).The LR was completed in October&was correctly stained&coated a walnutsatinfinish.When doing the parlor they left a line of 2 differentcolor stains in the doorway connecting the rooms.When Steve assured me he would fix it,he wound up putting a red mahogany stain over the entire area which now created a three-tone situation where there should have been one color(walnut).He again assured me that he could fix the problem&commenced to sand the parlor&a swath of LR,stained&coated it,&then sanded&coated the other half of the LR.When I returned home last Friday,I was upset because the second half of the living room is a darker color.I WAS upset&wasn't very pleasant in leaving my message that night.But,when Steve called me back later that evening,he was able to convince me that when he came back Monday that he would buff&recoat the half to match & not to worry.Called Steve Mondaypm about LR still being two different colors..Tuesday,I received a call from John saying that the two-tone floor was fine&he threatened legal action against me. 11/17/10–I attempted 2x today to contact Steve Dana via text message to ask if I was to pay from the original quote ($1200.00) or if they were going to send me a final bill from which to pay.No response.I received, in today’s mail, a bill for $1580 – a $380.00 difference from the original quote.The itemization of the bill shows an additional $250.00 worth of work done (which was completed, I agree), but the total does not match the difference.I have both copies of the quote&the bill, as well as supporting photos of the terrible job that the Danas consider finished.