Andrea's Kitchens Plus Interior Design

Kitchen design that on 4/7/17 was paid in full and stated cabinetry be delivered in 6-8 weeks, and on 6-27-17 no cabinets! One story after another with the owner on why. On 6-20 & 6-21-17 I spoke with the owner and stated I was 95% sure I would be pulling my order and wanted refunded. 6-22-17 contacted the company and stated I was pulling my order and waned refunded, the owner 1 day later blamed me for all the delays and told me it was non-refundable! I have been more than patient with her, gave her the benefit of the doubt, and told her 5 weeks ago once I paid fully for the cabinets her service and communication laxed. She has one last chance to deliver by 7/10/17. Very unprofessional service, won't speak on the phone and blames others for her failures on this project

They have great kitchen designs but poor project management. I didn't do enough checking around.

It has been very positive. I think they truly care about their customers. They have always been willing to answer our calls and such. We are still working with them, only a part of the project has been done and they have pushed the gear up. It hasn't been an easy project but they have done well. At this point, we have $38000 into it. Their prices have been very competitive. If there has been a change in the item or if they have had to do a little more, they haven't deviated from the original quote. If we found something we did not like, they came back and took care of it those right away; no fuss at all. Communication has been very good and they have returned our phone calls or emails. They were very much close to being on time as they could; it never happened that they didn't show up at all. They are very professional. They have been exceptional. We have one or two more things in our punch list and we are done with the remodeling.

As a landlord/rehabber I have probably done over 25 deals with Andrea's Kitchens where they provided some combination of kitchen cabinets, counters or flooring products. Andrea has exceptional abilities with product knowledge and interior design. She always knows what will be the best items to use for each project and where to find specs and other info about that product in her databases or catalogs. She is always willing to visit the site for a design meeting ahead of time, and she takes good notes about measurements and other details. If there has ever been anything that went wrong (and there rarely is) she has always stepped up to make it right. She is always willing to take phone calls to answer questions, and she is a whiz with the computer design programs! I feel fortunate to have someone with her abilities in such a convenient spot to do business with.

PLEASE READ THIS BEFORE HIRING ANDREA, SHE MISORDERED MY TUB AND ABOUT $30,000 worth of kitchen cabinets and REFUSES to reorder the correct cabinets or tub! Instead she wants as many months as she needs to have my cabinets refinished and won't even guarantee I will have this done before the end of summer!! She would not even guarantee within a year!! In the meantime, I have NO KITCHEN BUT SHE DOES NOT CARE ABOUT THAT! As to the tub, I had to go and pay almost $1,000 for a new tub and she has not responded to my request for refund for amount I paid for the first tub! Here's list of problems so far: 1) KITCHEN: all my base kitchen cabinets and the pantry cabinets were to be soft yellow with a golden glaze. Andrea MISORDERED the soft yellow with a white colored glaze which looks entirely different. She refuses to order correct cabinets. AND while she tries to get someone to reglaze in correct color she says it might take months of trying to get correct color and that she will reorder ONLY AFTER SHE DECIDES when she has exhausted all possibilities, and she said this might not get done even by the end of summer. In the meantime the granite countertops CANNOT be installed, so I HAVE NO KITCHEN! I ordered and paid for cabinets with factory finish and warranty! Now she refuses to give me these and refinishing will likely void my warranty on the finish. She acknowledges this is her fault and is paying the refinishing guy but refuses to hear that I am not accepting this! I want what I paid top money for. 2) MASTER BATHROOM: Andrea designed a completely new bathroom for me. In it I was to have Biscuit colored sinks, tub and toilet. The sinks are correct, but the tub is BRIGHT WHITE AND WOULD NOT FIT IN AREA DESIGNATED, Andrea failed to measure the tub area, the amount of space need for the faucetry, and take into account the size of tub she ordered. Not only was tub she ordered white, but it did not fit as the faucet could not be installed. I had to go to Venago Supply in Erie and pay for a second tub in correct size and color, and she has refused to refund my money for what I paid for first tub. 3) UPSTAIRS BATHROOM: I hired Andrea with work starting in early December, and she agreed to have a tub/shower installed for me in our upstairs bathroom no later than Jan 5th. Work was scheduled to be complete by mid-February. She had her husband move our old tub upstairs and put in some tile, which looks cheaply done and unattractive. All that was needed to finish it was to have the glass installed so we could take our daily showers. I called Andrea numerous times as we did not have glass so could not shower! This was finally completed on February 14....at the very end if time project was supposed to be done! I never would have hired to have it moved up if I could not use it during this time. Andrea just kept blowing me off...she simply did not care. 4) STAIRS: I have a relatively expensive wood staircase going upstairs. No protection was used during the reworking of the upstairs bathroom and now I have deep scratches and heavy wear on my stair treads. Andrea has refused to respond to me about this. I am disgusted with Andrea! At first I was extremely pleased with Andrea. She is delightful to work with and made me feel like my project was in wonderful hands. I wanted my kitchen to have a French Country look with glazed yellow base cabinets and soft white with glazing upper cabinets. She custom ordered samples, including a fully finished yellow door with golden glaze and I literally fell in love with the look of the door. It was perfect. I ordered and paid 50% deposit in December and then she insisted that I pay another $40% BEFORE the cabinets arrive, which is unusual considering her contract and sign on her desk say to pay 2nd installment at time of delivery. I trusted her completely so gave her the check. The project was supposed to be completed by middle of February and now she is telling me that my kitchen may not even be done by the end of summer because she does not want to take the financial responsibility of paying for the reordered cabinets. Honestly!! I want the cabinets I paid for!! Not hers which will be refinished, inferior, and have no warranty! Anyone wanting a reference and proof of all that is stated above is welcomed to contact me.

I went in and asked if I could renovate my kitchen for $15,000 and was told no problem. Paid $6,000 more and didn't get everything I wanted. They were quick to respond when a problem occurred or if I had a question. Andrea, didn't really like when I didn't agree with all of her suggestions.

Did not have the service performed by Andrea's Kitchens but would look for it in the future.

Hi Tammy, After I spoke with you on the phone, I checked my spam folder and found your email. I am still trying to work out the kinks on the new email program. I understand that you have waited a very long time for your kitchen. We have discussed the reasons for this. During the planning process of the kitchen, when you decided to tear out your own cabinets, I recommended then that you wait until the cabinets were in to tear out the kitchen. I explained that we normally deliver the cabinets out to the job 2 weeks early to make sure we have a little extra time to order replacements before we tear out the kitchen (in situations where we are doing the tear out). Unfortunately, this information was not in writing, but it was discussed. CORRECTION: As per your disclosure statement on page 5, first bullet, and ldquo;Any work that is the responsibility of the customer must be done on schedule to comply with Andrea's Kitchens. If it is not complete, cabinet installation may be rescheduled to be completed after other projects, resulting in a long delay and a trip chargeand rdquo;. This statement appears again on page 6 of the disclosure. According to our last communication prior to the cabinets arriving, our cabinets were to be delivered on Oct. 14. In order to allow time for the old cabinets to be torn out and the new floor to be installed, we tore out the existing cabinetry on Oct. 8th. We realized then that there may be a window of time between the cabinets time of arrival and the time they would be installed in order to check the cabinets for damage and the possible need to order additional cabinets had something been damaged. It wasn't until we contacted you after the 14th, when the cabinets had not arrived, that you shared with us the manufacturer's issues with the stain and that you did not know when they would be deliveredand hellip;.possibly another two weeks. Another two weeks had passed, we contacted you again, and you stated the manufacturer had issues with the second batch of stain, and the cabinets would be delayed an additional two weeks. Issues continued until the cabinets finally arrived the week of December 11th, two months after the initial date. Had you communicated the problems with us prior to the initial cabinet delivery date, we would have postponed our tear out, and the floor installation. Again, the only reason we moved forward with the tear out six days prior to the cabinets being delivered is because we did not want our kitchen remodel postponed as stated in your disclosure statement, and were unaware of any extenuating circumstances that would have postponed their delivery due to your lack of communication. In reference to items 2, 9 and 14, I would refer you to page 6 of our disclosure statement under the general clean-up policy. If you cannot find you disclosures, I would be happy to provide you with a copy. For item 3, the plugged sink was unable to be taken care of in the time Mark had available. The plugged sink is an extra (unforeseen condition) that was in existing drain lines that were not altered by us. In order to remedy the situation, we attempted to use a chemical solution that was unsuccessful due to a large amount of water and food debris from the sink(s) being used freely. I had spoken with Gary Friday evening and let him know that Mark was unable to unclog the drain before he had to leave and they were slow draining, but could be used and ldquo;if you have toand rdquo;. We eventually have to gut apart your drain line and replace a section to remedy the problem. In total, there were 2 active hours involved in unclogging the drain, 3 inactive hours (waiting for the chemical cleaner to work) and at least $40 in materials. Item 6 is addressed in our disclosure statement on page 6 under the plumbing/electrical/carpentry work heading in the area where we discuss existing items. CORRECTION: The disclosure statement says the job site will be and lsquo;broom cleanedand rdquo; at the end of each work day. When the ceiling was being refinished, pink paper was laid on the floor to protect the laminate. Debris on that paper was never removed. After several days had passed, and the paper not being removed or and lsquo;broom cleaned', we put additional pink paper over the existing layer of paper to keep the debris from being tracked from the kitchen to adjacent rooms. Upon realizing that we had used paper from the role the contractor had left, he removed the role and still did not and lsquo;broom clean' the floor. Even after receiving the cabinets, the paper was not removed, but simply moved out of the way in order to install the cabinets. It was at that time, that we removed the paper and swept the floor. Please note that the paper was on the floor for approximately 10 days from the initial time it had been laid to the time we picked it up. CORRECTION: In regards to the clogged sink, we will refer back to the timeline. Again, had we known the cabinets were going to be delayed, we would not have torn out the kitchen. It was your theory that the pipes had clogged because they were dry for such an inordinate amount of time. Therefore, while the pipes are preexisting, the clog was a direct result of poor communication. Your 2 active and 3 inactive hours, and $40 worth of material, pales in comparison to our inability to host Thanksgiving and Christmas with our family, as well as three months of not having a kitchen. The chemicals that were used, spilled on the basement wall and peeled the paint off the wall. Flakes of paint are on the floor in the basement and were not swept up. At the end of a job, we do a walk-through where we discuss any outstanding issues, such as nicked window molding, etc. and compile a and ldquo;punch listand rdquo; of items to fix or rework. I would say that the placement of the outlet in the microwave cabinet (11) would fall into this category as well as the damage to the sink cabinet(1). Items 4, 5 and 6 would also be things that we can take care of as and ldquo;punch listand rdquo; items, even though item 6 does fall under existing items, it would have been something I would have taken care of for you had you allowed us to do so. CORRECTION: We do not feel comfortable having any additional work done by the contractor that you have selected, given the issues that have occurred. For example, in order for the cabinet to be replaced that has the water damage, he would have to remove the granite counter top that he did not install, in order to get to the cabinet. (Pg. 2 of the disclosure: and ldquo;I understand that on occasion cabinetry does receive damage. This damage will be replaced at the cost of whoever caused the damage.and rdquo;) Item 7 was unfortunate and should not have happened. I apologize to you for that. Mark had used the outlet and forgot to plug the freezer back in. CORRECTION: While it is understandable that power tools require a source of power, it is worrisome that the contractor felt it was sanitary to leave a freezer full of food unplugged for an entire work day. We have power strips, as I'm sure he does as well, that could have been made available had there been adequate communication. Fortunately, it had been cool enough that we felt the food would be okay given the amount of time it had been unplugged. Had we not seen the empty outlet, this would have resulted in a much larger issue. Item 8 was something that could have been handled differently. Mark did not feel that the sweater would have been damaged where he placed it, but I will attest to the fact that his knowledge of handling delicate laundry is limited. He probably could have made a better decision on what to use to empty your clogged sink, but he used what was available. CORRECTION: Our concern stems from him freely using items in the house and not having the proper tools to complete a job, as well as not taking proper care of items that were carefully stored in an area of the house that was sealed from the dust resulting in the kitchen remodel. This concern also parallels item 7. Item 10; was the carpeting dirty or damaged from the air compressor sitting on it? Mark did not intend to leave it there. He placed it there thinking he would remember to take it with him if it was placed there, but seemingly, he still forgot it. CORRECTION: Again, lack of concern for our property. The four month old carpet had to be swept but was thankfully not damaged. For the drawer front, I have the replacement. Mark turned it upside down to see if he could still see it. We have every intention of replacing it. CORRECTION: We did not understand why he would take the time to flip the drawer and install the hardware, had he truly intended to replace the drawer. I'm sending you one of your pictures that show the and ldquo;white supply lineand rdquo; I was referring to when I said he replaced one that was bad. This is the supply line that goes from the stop to the faucet. It was the supply line that you provided with your faucet. We replaced it for you because it was leaking. This was only a few minutes of time, and a few dollars in materials. CORRECTION: We had assumed that those water lines were thrown out with the old sink. In summary, Items 2, 3, 6, 7, 8, 9, 10, 13 and 14 have been addressed. Items 1, 4, 5, 11 and 12 are items that I will put on my punch list to address for you on our next visit. Please have the touch-up paint available that will be necessary to repair the window molding and the hole on the living room wall. CORRECTON: In regards to the paint, please refer to our statement referencing the punch list.

They were good as far as hanging in there with a problem we had with the door. They finally got it fixed but they were great in handling it, it wasn't necessarily their fault. All the subcontractors were on time and pleasant to deal with. They cleaned up and were here pretty much everyday. They were a little pricey.

She was really good and competent. She charges a reasonable fee to do the plan and then if you continue on with her, the fee is taken off the project. Her husband is also a construction person so she cannot only do the design, she can hook you up with the construction. She was really good, helpful and creative. I used her when she was first starting out about 3 years ago. At the time she wasn't charging for doing the plans but now I think she is charging a minimal amount to do the plan up to your specs. Her prices were reasonable. She wasn't really, really cheap but it was reasonable. From what I could tell it looked like really good quality. She seemed to be very good. I considered using her for a bathroom recently but I got a friend of the family to do the work. Had I not used them, she would have been my next line of defense for doing the bathroom.

As with any kitchen remodel, there were some set backs like cabinets and cabinet doors coming in damaged so they had to be re ordered . They estimated the project to take 3 weeks, but it took 3 months. But, I anticipated that things would come up and didn't focus on the time so much. They worked as quick as possible during the most inconvenient time(without sink or stove) and I am very pleased with the contractor's attention to detail. We were also very happy with the peninsula island idea that Amelia came up with...it suits our family perfectly! It was so nice having an interior decorator to help with all the choices at no additional cost. We had such a good experience that we are now having our bathroom remodeled.