Al's Awning Shop

Terrific! Very professional, friendly, and the end product is wonderful!!

Wonderful work - very professional! A permanent awning over our patio was exactly what we were looking for, and it's hard to find one that is not retractable. Jamie met with us on a day that the store is normally closed so we could ask questions and make the best decision for our space. The crew that installed the framework was as professional as you could hope for, even working through a light rain by the end of the job. The awning is beautiful and we are using our outdoor space more than ever. The materials are excellent and we are able to enjoy our patio even when it rains. They promised it would be up in time for Memorial Day, and despite spring weather that hampered their efforts, they delivered on their promise.

unknown

We ordered a specific awning design and casing color (for the roof). At first, they said it would have to be special ordered and would take weeks to get. Then we were told that the company didn't make that color anymore. When we found out (from another awning shop) that there are other companies that make that color, Als told us that they would be able to get the color we wanted. We were not really sure why we weren't told that in the beginning, but oh well. Since the owner's wife was very friendly and knowledgeable, we decided to still give Als our business. Since it was installed, we are very happy with the awning itself. The power line from the outdoor plug up to the awning was left hanging over the gutter, looking sloppy. No attempt was made to attach the cord to the wall to give it a professional-looking finish. When I asked them to come back to attach the line, they told me that it was my responsibility to attach it to the exterior wall. I also wanted them to come back to adjust the angle of the awning (make it a little steeper), and they kept telling me that the angle was fine the way it is. After making it very clear that I still wanted them to adjust the angle, they reluctantly agreed. After 3+ calls to them to remind them about my request, and being told that they would be out "sometime soon," they still have not come out to adjust the angle 6 MONTHS LATER! So, my advice to any future customers is: Don't pay them the full amount until the work is completely done to your satisfaction!

It didn't go

I put in a on line request for an estimate and they called back right away. The man was polite on the phone and took all the information. He said would come out to do an estimate in the next day or so and mail it to me online. Never another word. I don't think I should have to chase them down to give them business. Ended up going with another company who came out to do the estimate right away and ordered the the awning the hour I decided.

poorly