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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT PulseĀ® Solutions, Gold Standard Custom Home Solutions

Amenities

Free Estimates
Yes
Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

3.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
40%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
3.4
professionalism
3.6
responsiveness
3.8
punctuality
4.0
Showing 1-5 of 5 reviews

Chris S.
04/2020
2.0
home security systems, home automation
Ā  + 0 more
I was transferred to a representative after switching my utilities because "i get a free door bell camera with the installation, and a 100$ visa card". We'll after they run my credit, boom, I no longer qualify for either, so I opted for the in house camera system, I paid the 99$plus tax for the deposit and was told I was scheduled for April 28th between 5-7pm. Well nobody came so I called, I was told that they never even scheduled me to have my services connected. I requested a refund of my deposit which I did recieve. But how can I trust you to protect my home if you can't even schedule an installation properly. Very disappointed.
Description of Work: home security installation

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


Matthew C.
04/2015
2.0
home security systems
Ā  + -1 more
We were promised a certain level of equipment at a set price. The installers arrived and immediately tried to upsell us on everything, tripling the agreed upon price. My wife became upset and started to cry, only then did they revert to the agreed upon price. We were promised two $100 Visa gift cards that would arrive in two weeks we were told. Well, two weeks went by and I placed a call and asked where our promised gift cards were. Itou was only then I was told by the person on the phone that I had to be directed to this web sight, print out a certificate for each card, mail it to some other company, and purchase a $4.98 money order for each card, and if I didn't have it mailed out within 30 days of the contract they would be null and void. I jumped through all of these hoops, filled out the certificates etc...and here I am 6 weeks later and still no gift cards. Oh and by the way, they hit you up with hidden fees and taxes after the fact also. My advice stay away!
Description of Work: Installed security devices in our home.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$200

Response from ADT Security Services
Hello. We've attempted to contact the customer and have only been able to leave a message via one of the contact numbers listed on their account. We will be able to better assist the customer upon receiving a return call. The customer may also contact ADT via email at AlwaysThere@adt.com. Thank you. -Andrew

Neal D.
04/2015
5.0
home security systems
Ā  + -1 more
You can talk to them easily. I just think they charge too much. They are fine. I am actually having them come put stuff to the new house when I move.
Description of Work: I have a home security system and I use ADT Security.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$60

Patricia D.
06/2014
5.0
home security systems
Ā  + -1 more
I pay a little over $45 a month. I feel very safe with it on. I chose not to have inside infrared stuff done because I have a cat and it would go off all the time; but I like the fact that my bedroom is tall one floor, which I have to have a step ladder to get into my room. They have a little thing on the sides of both the windows, which shows ADT and everything is closed. I like that abstract. The house is yet to be totally closed up. My interaction with them was very good. I haven't had any problem.
Description of Work: ADT installed an alarm system for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Response from ADT Security Services
We appreciate the customers positive feedback. We were able to locate her account and have contacted her to thank her and also see if she had any questions or concerns since starting service. Please feel free to reach back out to us here or by email to [hyperlink removed]. Thank you. -Andrew

Donald M.
01/2012
5.0
home security systems
Ā  + -1 more
We got a flyer in the mail and we called up and they came out
Description of Work: There was no problem when they came out. Everything was good, the guy was good.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Home Automation,
    Home Healthcare - Medical Alert Systems

    FAQ

    ADT Security Services is currently rated 3.8 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, ADT Security Services offers free project estimates.
    No, ADT Security Services does not offer eco-friendly accreditations.
    No, ADT Security Services does not offer a senior discount.
    No, ADT Security Services does not offer emergency services.
    No, ADT Security Services does not offer warranties.
    ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT PulseĀ® Solutions, Gold Standard Custom Home Solutions

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM