Armer Tree Service & Landscaping

I didn't get the edging I wanted and the area that they dug out for the flowers was crooked and looked horrible. I wanted perennials and got all annuals (and ugly ones to boot). I thought I should have gotten way more flowers for the money I spent. Also asked them to come back and cut them back in the fall and they never showed. Had to hire someone else to take care of their poor work.

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In 2012, Armer Tree Services & Landscaping (P.O. Box 665, Ephrata, PA 17522; 216 Princess Ave., Lancaster, PA 17601) installed a small, interlocking paver patio (100 sq. ft) at my home. Since that time, the pavers have settled in some areas and some of the pavers have spread apart, exposing the aluminum edge restraint surrounding the patio which now sticks up above the pavers. The Interlocking Concrete Pavement Institute (ICPI), the authority on segmental concrete pavements in North America, recommends that the BASE MATERIAL be 3/4" Modified 2A crushed stone with a minimum thickness of 4 inches for residential patios (in cold climates ,the base thickness is increased). Armer Tree Services & Landscaping used 1.5 yard of sand dust only for the base material which does not meet ICPI guidelines, hence, the settlement of the pavers is due to inadequate base compaction. As noted above, standard paver patios call for a base of 2A modified stone at least 4 inches thick. I consulted with half a dozen local residential patio installers, all of whom use 2A modified stone and emphatically say not to use stone dust only for the base. All agreed that the contractor should come back and fix the problem via a proper installation. I have been patient in allowing Mr. Tom Armer, owner of Armer Tree Services & Landscaping, to make a suitable, good-faith effort to resolve my complaint and correct the unsatisfactory workmanship. After three phone calls to the business (June 24, 25, 26, 2014), Mr. Armer finally called me back on June 26, 2014 and on Monday, July 7, 2014, came to inspect the patio and agreed to ?re-do it?. After waiting two months and hearing nothing from Mr. Armer, I sent him a letter on August 23, 2014 asking him when he would be able to do the work. I attached a graphic depicting the components of a proper installation of an ICP system (obtained from ICPI website) that includes a proper soil sub-grade, fabric underlayment, compacted aggregate base (2A modified), sand bedding, edge restraint, and sand-filled joints (polemeric sand is preferred). I specified that if I did not hear from him by Friday, August 29, 2014, by receiving detailed documentation outlining the work to be done along with all materials, etc., I would file a consumer complaint. Mr. Armer called me on September 2, 2014 assuring me he would fix the patio noting, ?I was just trying to save you money?. He said he would be able to do the work mid- to late-September. I have heard nothing from him since that time; it is clear Mr. Armer is giving me the runaround and has no intention to uphold his word by fixing the problem with my patio that resulted from his company?s deviation from accepted patio construction standards. UPDATE: I also filed a complaint with the Better Business Bureau (BBB) for my area. The BBB, in turn, sent Mr. Armer, two written letters but, as of Oct 31, 2014, did not receive a response. However, Mr. Armer did call me on Oct 17, 2014 (I think after he received the letter(s) from the BBB) to tell me his crew would be at my house on the following Monday, Oct 20, 2014 to re-install the patio as per ICPI specifications. The crew finished the patio on Monday, Oct 27, 2014 and at that time I requested from Mr. Armer complete documentation of the materials used and to include a statement of warranty of workmanship/materials. He told me he would send in a week. I will update this review to indicate if he followed through. I still would not recommend doing business with this firm. UPDATE: Mr. Armer sent me complete documentation of the materials used and statement of warranty of workmanship/materials within in a week per my request.

The tree trim job went absolutely great. I told him what I wanted done with the trees & he gave some great hints & ideas & did the job & cleaned up everything & for less than his original quote. Now that's a great company. Very happy, thanks Tom Armer.