Penn Contractors Inc.

Awesome! Bruce met with us and we described what we were looking for. He asked questions and made suggestions. After the initial meeting, he came back to us with a plan and what the new structure would look like. He nailed it the first time. His crew is very knowledgeable, professional, kept the construction area clean, and very respectful of our property. I communicated with the crew everyday about what the next steps would be for the next day. The crew was great. The finished product is amazing and it looks like it has been here from the beginning. The work was completed on time. We couldn't be happier. We highly recommend Penn Contractors.

Appreciate how quickly they responded to my concerns. Very professional and friendly. Professional and prompt response

Based on my conversation with Abel, we determined they were not going to be the best fit for our project. Abel was kind enough to give me the names of some vendors in the area that could help me and even offered to email me if they think of someone else. What a wonderful way to run a business! When we are ready to do another project, we'll be calling Penn Contracting!!

Since I had never had any experience hiring a contractor in the past I was quite apprehensive about making the final decision on who would take the responsibility to put a brand new face on my home. After the ice & snow brought down my rear patio roof crushing my outdoor spa & furniture I was devestaed & thought I would never have that back to it's original glory. I could not be happier after the 8 week long dealings with Penn Contractors. It is not only back & beautiful, it's better then before. The 22 year old aluminum siding was removed & new vinyl siding was installed along with new plastic shutters & new door should in the front of my home. They even went above & beyond filling in some bare spots on my back lawn with soil & grass seed while fixing the areas that were originally disturbed by construction. Adjectives to describe my personal experience; -Professional -Courteous -Detailed -Friendly -Craftsman -Knowledgeable -Punctual -Last, they were very nice to my annoying Pomeranian.

Very professional, well-organized, straightforward. I think he had a very good business approach and some excellent workmanship in his projects. Pricing was competitive with the other contractors we talked to.

They were fabulous, and we liked them very much. They did both jobs really well, and got them done in less time, then they estimated. They had good office people, and the people they sent to do the work were also very good. I thought the prices were very good.

After reading reviews on Angie's List, I called to discuss our plans. Abel seemed genuinely interested in my job, and that very good first impression made me want to learn more about this company. Unfortunately, too many businesses don't realize how important that first voice is to a potential client. Abel patiently answered all my questions and explained their well-designed process, and I eagerly made an appointment to learn more for this company appeared to be very well-organized with years of experience doing just what I wanted. We enjoyed working with Ed on the design for he listened to our ideas then presented us with six different designs. He was patient and helpful as we worked out every detail of the project. By the time we got the estimate, we were so impressed with everyone we had encountered that our decision to choose Penn was easy for they rated far above anyone else! The pre-planning was carefully done and everything was ready to begin the construction, thus avoiding any delays while waiting for cabinets, flooring, etc. Their experience was evident from the beginning and communication was outstanding. No surprises! The job began on time, as promised, and was completed, as promised. Tom's skills in organizing all work teams cannot be easy, though he made it appear to be so. When Ron arrived each day, he was pleasant and ready to work, and gave a full day's work every day. He is an exceptional craftsman and communicator with a "sure, I can do that" attitude. He listened, accommodated, assisted in every possible way. One might have thought he was working on his own home. Nothing was done to meet a deadline, but with precision and to please his client. We cannot praise Ron enough for his excellence. HE IS THE BEST! Wetzel Enterprises, who did the electrical and plumbing, deserves the same high rating as Penn Contractors whose goal is to have a happy, satisfied customer at the end of the project. Equal praise goes to those who did the flooring and tile. Penn has chosen the best sub-contractors and provided a list of suppliers for all our materials which made shopping easier for us. Excellent quality comes with a price; we got top quality work, won't be looking at mediocre workmanship and wishing we'd hired someone else for we chose the best from the start and will now live with an excellent job with no regrets. I may not remember the final cost, but I will always see and enjoy the final project. I got what I paid for! Top quality! No regrets! In addition, every man who entered our home was pleasant, appeared to love his job, and was considerate of our every need. It was a pleasure to welcome them and to work with them. Finally, Penn has earned and deserves the awards they've received. I would not hesitate to recommend them to others, and in fact, have already done so.

They built an external patio structure for us, a covered patio structure. They are fantastic, I would recommend them highly to anyone. They were very professional, very conscientious of our time and our communication requests. They were very attentive. Although they were not inexpensive, the service was great for the cost. I would recommend their attention to quality. We had some issues with some of the things they did they have worked to correct those at no additional cost to us and also to make sure they are correct before they are done working with us. They were very good about making sure the things were done and they were done right and they weren't finished until they were done right.

We signed up for an Angie's List Deal to have an electrician come in and hang 8 lights and ceiling fan. Abel contacted us right away and communicated several times with both my husband and me. Very nice, professional, and treated both of us as equals. (As a woman, sometimes being treated as an equal is unfortunately hard to find when speaking with a contractor, and I really appreciated it.) When the two electricians showed up to work they were on time, professional, and completed the work in less time than I expected. Ed also came by to give us an estimate on some finish carpentry work that we need done in the kitchen and half bath. He gave an informal bid that was fair and reasonable and also understood that both my husband and I work so schedules are tight. I have high hopes that it will work out with Penn Contractors to finish the carpentry work that we need done in our home. Very happy.

We had a plain ranch home. We contacted Penn Contractors regarding an addition (found them on Angie's List). Penn designed a 10 x 26 addition to include: vaulted ceilings, extensive windows, laundry room, and totally new kitchen. Penn Contractors are excellent people to work with. They are extremely considerate, very detail oriented, and are excellent craftsmen. The entire addition is SPECTACULAR !!! SO MANY THANKS TO : Shawn, Jeff, Ron, Tom, Ed, Cody, Zack, Gina, Karen, Bruce (owner), plus all of the subcontractors. The addition is worth every penny.. WE ARE SO HAPPY.... !

We enjoyed working with Bruce and his crew. All the folks were very skilled & focused on their work. They left the job site clean and were very careful not to make a mess in the rest of the house as well. This was a complicated job. The house is over 200 yrs old and has had a number of additions and remodels. Early in the process Penn sent their crew out to remove a section of the kitchen to allow us to understand exactly what was happening behind one wall so that we could lock down the design. This allowed us to finish the design and got the cabinet maker moving. About 6 wk later, the real job began. Penn has a very structured process so that the work to be done is clearly documented. The contract spelled out exactly what items the home owner is to provide (appliances e.g.) and which are to be selected along with the allowance for these. They provide a list of suggested suppliers, which made the selection process easier. Penn assigns a "project development" guy who works up the estimates and assists with decisions. Ed came out a few times and looked at my photos to help figure out what we could and couldn't do to create the space in critical areas so he did more than just estimates. Once the project parameters are all nailed down, then a project manager was assigned. Tom would talk to me on the phone or come out in person to keep up with status and make sure every day was a productive one. He negotiated a few tradeoffs of work so that we could make some fine tuning type adjustments to the job and worked up a change order for some of the bigger changes to the scope of the job. Each day only as much of the kitchen that was in their way was removed so that we had function as long as possible. Clear progress was made every day. The guys were clear about what decisions they needed to keep them moving so that no time was wasted and no mistakes were made. The owner of the electrical/plumbing subcontractor (Wetzel Electric) was particularly helpful in assisting us with product options. The end result is a well lit kitchen/great room and closet areas with good switch locations. He suggested a heat mat under the tile. We are very excited to have this and would not have known that it was an option had he not mentioned it. We anticipate that this will make the kitchen (much of it built on top of a cement slap) comfortable in the winter. The lighting design was tricky due to all the restrictions placed on the installation due to old house constraints. He suggested a remote switch for a light so that the location makes sense for the flow but for which there was no way to bring power for a standard switch. The tile guys had a significant challenge with the very unlevel and uneven subfloor. They put down a number of layers of and the tile is perfect; its aligned with the wood flooring at both sides and was level enough for the cabinet maker to get his installation done w/o having to jump through too many hoops. (That was still a challenge 'cause its an old house). All of the sub contractors brought in by Penn were top notch and both friendly and trustworthy as well as very skilled and meticulous. This is the company to hire if you want very high quality and low hassle work.

We had a really good experience with them. The guy who came out to do the estimate and look at everything was on time. He was a friendly guy and explained a lot to me. They set everything up really quick and got it done. That was done back in the summer and we haven't had a problem with anything. Everything seems to be running well and they do good work.

Penn Contractors carried out the first phase of our kitchen enlargement/remodel about a year ago, and we were very pleased. Same for this final phase of the project--high quality work, minimal disruption, good communication, and they clean up every night. Bruce and the team were very helpful in planning. We wanted to add a wall of cabinets but were unable to match the existing ones. Bruce suggested that we consider having them custom-made, which was more expensive, but we got exactly what we wanted, including a drawer for my husband's pancake griddle. Jeff did a beautiful job--the cabinets are very well-built and make the most of the space. Jeff was also very accommodating about adjusting the shelves and roll-outs for us on site as well as making custom brackets. Penn also removed the old tile countertop and backsplash and installed a laminate top and a new sink. Matt did the same meticulous work as last year and kept the kitchen usable for us every night . This was a much shorter project than the first phase and it moved right along--about a week. Tom kept us well-informed and answered our emails right away. We would definitely recommend Penn Contractors after these two positive experiences.

The project was completed successfully. Penn Contractors was professional, capable, respectful, and responsible. The quality of their work is clear. My new door is beautiful. I highly recommend Penn Contractos and would use them again and again.

The actual work went relatively well. However they broke more than they fixed. Bruce came in and gave us the estimate telling us that they work clean and the same stuff that all the other contractors told us. We trusted Bruce. Well we actually moved out for two weeks to a hotel not to get in the way. I would stop by periodically after work. All seemed well. I noticed that there was a light broken outside the house on the garage. Apparently the workmen smashed it with a latter carrying it in the house. They replaced it with a home depot special that looked like a prison light and did not have the functions our old light had. No motion sensor. They removed a ceiling fan and put it back up after the job. Well that fan came crashing down about a year after it was installed. Almost killed my wife. The finish drywall was never painted where they did some electric light changes. They also knocked a hole in the ceiling that was patched and never painted. This was not a great job and we were quite disappointed with Bruce and his guys. I would not hire Penn again. About a year later they called to see if we wanted some type of energy survey on our house. I told them to have Bruce call me to discuss with him. Never got a call. My experience was not good. Bruce spoke well and knew how to use a tape measure, but that was about it.

In the Spring of 2012 I asked Penn Contractors of Emmaus to improve the curb appeal of my home by building a roofed front porch for it, with a pent roof across the remaining front of the house, and to also reframe the front door. I stressed that the new porch needed to blend into the existing house. Penn listened well to the description of what I wanted and designed an A-frame porch at the front door with a matching pent roof. When finished, the roofed porch and pent roof looked like they had always been part of the house, rather than add-ons. This was exactly the effect I wanted! Penn heeded my request to use today?s maintenance-free construction materials wherever possible and patiently answered all my questions. The workers were polite and knowledgeable, and took their time with their work. They did meticulous work with great precision, such as contouring building materials to conform with the fieldstone walls of the house. Many details of the construction are totally out of sight, but they were also done with great care. The work area was always well cleaned up at the end of each workday. I received several bids from various contractors to do this work. Penn?s bid was mid-range, but I certainly feel I received superior value for the money paid. The company is very easy to work with and also has an excellent guarantee policy. I would highly recommend Penn Contractors to anyone, and Penn will definitely be first on my list to call for any future renovations I need on my home.

This is the second time we have used Penn for a major renovation. They are courteous, professional, and craftsman. They are not the cheapest, but I have never been unhappy. The only issue we had was waiting for their roof subcontractor to do the metal roof. Highly recommend them.

Bruce was very patient with the planning stages and a good listener. He met with us numerous times to talk about different options, and this helped us zero in on a plan that would fit our budget and accomplish our goals. Penn's bid may have been a little higher than the other one we were considering, but we felt they offered more. There were no surprises or delays (the project actually finished earlier than we expected) and any questions/concerns we had were addressed right away. Penn took care of everything--permits, inspections, scheduling subcontractors, matching the siding and flooring to what was already here. When we had to make a decision about something, they gave us plenty of notice. Everyone at Penn was a pleasure to work with and very professional. Matt and his team did beautiful, meticulous work and tried to minimize the disruption to our kitchen. Matt saw to it that the worksite was cleaned up at the end of the day--he removed a wall without us seeing any of the debris! Tom was also great--kept us well informed and was familiar with all the aspects of our project. The few times we had a concern (for example the placement of a heating vent) it was taken care of the next day with no stress on our part. At his last visit, Tom even saw to it that the outlet covers and switch plates would be adjusted so they were all level. Would definitely work with Penn Contractors again.

They are a little pricier than others, but other than that they were good. I would use them again if I needed to.

Excellent customer service. Always knew what to expect, they did a great job keeping us in the loop. Totally trusted them in the house, very pleasant group to work with. We got three bids from different contractors and Penn was in the middle. When Bruce came out to take measurements and give an estimate he presented himself as very organized. I felt confident he knew what he was doing. We even made changes along the way and he was very willing to accommodate us. Would definitely have them back again.

We loved loved loved working with Penn. Yes, problems arose. Yes, Penn fixed them in a heart beat. Every Penn employee was dedicated to this project as though it was his own house. That in itself made the project worth the cost!! Not once did we worry about being scammed, like the horror stories you hear about other contractors. And yes, Penn is expensive. But they are so so so worth the money. From the start, they guided us through the kitchen shopping experience, picking out cabinets, counters, flooring. Once the in-house part came closer, we had meetings to go over every aspect of the job to make sure we were all on the same page. Once the in-house job started, we were so impressed by the guys' attention to detail, neatness, and commitment to the job. Our carpenter Matt was so meticulous with his work, the plasterer and plumber Sean did seamless work, and Tom the project manager was at the house checking in and managing the project and keeping us in the loop. We gave up our entire first floor for 8 weeks, with our belongings in the garage and basement. When Hurricane Irene came, Tom actually brought us one of Penn's generators in case our basement flooded! Seriously! The one problem we had was with the flooring guy, Kevin. He was the one worker who did not put as much attention into his work. He was messy and seemed eager to brush me off. Getting him to do the right stain was a battle that really frustrated me, until I called Bruce, and Tom ran over to see what was going on. So once Tom started micro-managing Kevin, things got better. But I still hope they get a better floor guy. Every other sub - Berkholder for the HVAC, Steve Wetzel for the electric - was terrific! Incidentally, I was disappointed that Bruce only came by once. I really thought he'd want to see the finished project!! Oh, and as a salesman, his estimate was 6 weeks. Then Matt and Tom came over for a pre-construction meeting and Matt (lead carpenter) said 8-10 weeks. I liked him immediately for that honesty! And he was right, it was 8 weeks. And our house is AWESOME now!!! Bruce sold us an amazing job, and his guys did exceptional work to get the job done. We can't say enough great things about them, and we would definitely use them again!

Their work was excellent. They are very professional and did a good job. It went very well. They scheduled a day and came on time and finished on time. They did everything to my satisfaction. I always hope the price would be lower.

VERY customer centric company. They are not the cheapest, but if you want the job done correctly and your and lifestyle respected, this is the company to choose. Bidding negotiation took several months to get the project within our budget. In the end, we did our own painting to keep the cost in our budget. They go above and beyond to ensure you are happy with their work. After a year, they have returned three times to repair minor items that needed attention. They do so promptly. They make it a point to clean up daily. This extends the job a little, because often the last hour or so of their day is cleaning up, but when you consider its affect on your day to day lifestyle, it is worth it.

I called to set up an appointment for a quote and the secretary seemed confused?!? She could not get her month/date/times in order to make the appointment....Then, she calls me a day or two prior to the appointment and was unsure of the starting time. Finally, when the appointment came around, the guy never showed!!! He did call me approx. four hours later apologizing because he totally forgot about me. GEE, THANKS A LOT!!!!

We received a lot of help picking out the door, which we appreciated. They were able to bring our selection up on the PC to allow us to visualize what we selected exactly, down to the color and glass type. They were prompt and very nice to work with. Once the door arrived, they scheduled an appointment to install. The install was very neat and the installer cleaned up before he left. The installation went well. One of the inside slats were broken, so they reordered it and came back to install it as soon as it came in. It was a very good experience to work with this company and we would purchase from them again in the future. We love our new door, it has definitely added value to our home.