DAVID'S ELECTRIC INC

I was referred to David's Electric in Emmaus by a friend who had previously done business with this company. My 10-year-old GE refrigerator had stopped working, and I initially called to schedule a repair. The owner called me back to get some information about my broken appliance. A short time later he phoned again to say that the compressor was the likely problem (it turned out he was correct) and that the cost of parts would be nearly $300 plus labor. He suggested that it would not be prudent to invest that sum in an older appliance. I agreed with him and began to shop for a new refrigerator. I looked at several chain stores and did not find refrigerators that had the size or features I wanted or learned that it would be three to four weeks before delivery and installation. As I was using a dorm-size refrigerator, I wanted to replace my refrigerator ASAP. I decided on a Wednesday to look at the appliances offered by David's Electric. The owner's mother is the main salesperson and is extremely knowledgeable about the appliance products the company sells. She is also quite outgoing and personable. I gave her my list of requirements and she suggested three models, all of which were available to inspect (although two were in a smaller/larger size). I was wary that I would have to wait several weeks for delivery, but she assured me that they could be ordered and delivered by the beginning of the next week. The pricing was very competitive with my research at the large chain stores. The next day I made my decision and ordered a Maytag bottom-freezer refrigerator with ice maker. Later that day, the owner phoned and scheduled delivery for the next Tuesday. On Tuesday, the owner and his son estimated their arrival at about 3 p.m. About noon, he phoned to say that they would be delayed about an hour as a previous job was taking extra time. Almost exactly at 4 p.m. they arrived at my home. They removed my old refrigerator, including detaching the ice maker line. I then had a few minutes to thoroughly clean the walls and floor, and they quickly installed the new refrigerator, including ice maker, and switched to door opening to suit my kitchen layout. The entire process took less than 45 minutes. I will soon be shopping for a new clothes washer and will definitely choose David's Electric. The service was excellent and the price was competitive. It also feels good to do business with a local merchant rather than a national chain.