All Climate Heating & Cooling

All Climate did a great job starting with first trying to repair the unit on a Saturday. The system was more than 18 year old and they had been keeping it going for two years after the original installer told me it needed to be replaced. They provided space heaters to keep the house livable for Saturday night and until they could get the new system. When they came to install they were very respectful of the house, shoe covers, floor covers and cleaning up. They removed and hauled away all the old parts. Before they left, they went over the operation of the new unit and made sure I understood everything.

I asked Steve if he would be willing to service my ClimateMaster from now on, and his response was, and quot;No.and quot; He said he was going to service only what he sells. I can understand that he would be a little upset that I did not buy from him, but he makes money by service calls as well as new system sales. He would not be servicing my unit for free. He would charge me the going rate. Also, I think it would be good business for him to service my unit even though he didn't sell it, because I might recommend him to my friends and neighbors. Who knows, I might be the source of the biggest sale he ever makes. Because Steve thumbed his nose at me when I needed help, I rate him sub par in responsiveness and professionalism. If he had come to my rescue I probably would be rating him very high because he left me with a very good impression when he came to my house to give me an estimate on a new system last November.

I would highly recommend them.

Of the four quote to do my job, All Climate Heating and Cooling came up with the least expensive, most simplistic solution to my heating/cooling problem. I was very impressed with All Climate Heating and Cooling owner Steve Guthan's knowledge of heating and cooling systems. I was also impressed with how neatly the project was completed as well as the functioning of the finished system. My job was started and finished according to schedule and within the terms of the proposal. All Climates work crew was very polite, well trained, and closely supervised by the owner. The work area was cleaned to my satisfaction and all replaced items were removed from the site upon completion of the project.

All went very well.