Description of Work: Built a gamers computer with my son. Always helpful. Been going to him for yrs. Has eliminated many viruses from my computers and always backs up my data so I have no losses.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Larry A J.
02/2014
1.0
computer repair
 + -1 more
We had a "redirector" virus, and he told me over the phone and in person that he could remove it. I set an appoint time and showed up with my CPU. He seemed distracted and surprised to see me, but took note of what was wrong and promised he would clear everything out and re-install our system. He asked who used it and I explained that just my husband Larry and I used it, we shared the use of the computer on an equal basis. I was told I could pick the computer up in 1 week. Since I left it on a Friday night, I told him I would be back on the following Saturday in the early afternoon. When I showed up, he again seemed surprised, and he had not done any work on my unit. He then proceeded to unload all of our files and programs on to another hard drive, while I waited, & clear our whatever virus's we had. He asked me again what my husband's name was, and I said Larry. He proceeded to re-load our files, but he set up some protective architechture and passwords that I did not ask for. He was done, after about 1 1/2 hours, but when we set up back at home, we now had to sign on and select "Terry's computer" (not Larry). He had configured things as if we were in a workplace and shared use of a single terminal, so I had to identify myself as "Terry" to even log on. He also added a password proctected "Admin" layer that had not been there before, and that was not requested to be added. When I called him about it, he explained that this was better because people who used the same computer needed this kind of separation (???). Funny thing, we did not need it before, and had not asked for this kind of set up. He did not offer to correct any of it, even when I said neither of us was named "Terry",. and I did not want to risk taking it back to him. My advice, in short, is to run away from this service and find someone who listens to you and does what you ask, in the time frame they promise. Do not use Joe Computer Doctor.
Description of Work: We had a redirector virus, and according to his invoice the service was "reload operating system".
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$95
Mary Louise B.
02/2012
1.0
computer repair
 + -1 more
He was a nightmare, he destroyed all my hard drive stuff, he could have downloaded it somewhere else. Then he didn't even repair it and charged me 100 dollars. I lost all my information. That was a mistake. He did a terrible thing to me.
Description of Work: I went to him to fix my computer.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$100
Rick P.
06/2010
5.0
computer repair
 + -1 more
Joe did a nice job, he fixed our e-mail problem, organized my "desktop" much better, and made our computer faster. Our computer is 8 years old, so it isn't "lightning fast", but it is faster now. He also explained a number of things that I asked about. Joe gave me directions to reload my printer software. I had a couple of ? after loading my printer software so I called Joe and he "walked" me thru it.
Description of Work: Computer running slow, couldn't open e-mail. Joe cleared hard drive and reloaded programs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Kathy C.
04/2010
5.0
computer repair
 + -1 more
I was having difficulties with my laptop. At first the issues were small and annoying but they progressed to the point the entire system would freeze shortly after booting up no matter which or any applications were being used. After researching on computer repair here on Angies List and on the Verizon SuperPages Gaurantee site I chose to contact Joe. After listening to the problems I was experiencing, he suspected the problem was corupption of the operating system. He quoted a price and the said it usually could be done in 24 hrs. I dropped the laptop off and recieved a call the following day to pick up. I inspected it and found some minor issues, which Joe resolved quickly. Laptop is working perfectly now and seems even faster than before. Overall I found Joe to be very professional and conscientious.
Description of Work: Restored my laptop to working condition
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Rosemary B.
10/2009
5.0
computer repair
 + -1 more
Very well! Tried at first to help me over the phone. Was very friendly and helpful. never made me feel dumb for not knowing computer stuff. Was very available. dropped off computer to his house on Saturday and had it back by Tues. Computer works great. few little quirks, but I am sure when I call him it will be resolved. Price was good. Will use him again and recommend him. seems to know his stuff. Been back many times since 2009. We own 4 laptops and a desktop computer. I have always been satisfied. He has even helped me for free with tips over the phone so that I did not have to bring computer in. He has given me good advice on what computers to buy and what programs my daughter should use for her photography so that we would not have to buy an Apple! He has also made himself available in emergency situations where we needed help immediately or needed something fixed over a week end quickly.
Description of Work: Fixed my computer without losing all my information. I have been back many times since I first used him in 2009. Always satisfied.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
NANCY P.
07/2009
5.0
computer repair
 + -1 more
The project went very well overall. I would definitely call Joe the Computer Doctor again whenever my computer should give me problems.
Description of Work: I was having trouble turning on my Gateway computer from the tower. Gateway wanted to charge me $59.99 for 15 minutes of technical assistance. I called Joe the Computer Doctor and left a message. He called me back within the hour. After explaining my problem, he told me over the phone what things I could try before bringing it to his office. I tried everything he told me to do, and it works fine now. I got free assistance and would definitely call him again if necessary. The price he quoted me to have the power supply fixed if nothing else worked was very fair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kimberly M.
10/2008
5.0
computer repair
 + -1 more
Excellent. I would definitely use him again.
Description of Work: We have taken two hard drives to Joe to have data recovered. He's done a great job, in a short period of time, and the price was great.
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Service Categories
Computer Repair
FAQ
Joe Computer Doctor is currently rated 4 overall out of 5.
No, Joe Computer Doctor does not offer free project estimates.
No, Joe Computer Doctor does not offer eco-friendly accreditations.
No, Joe Computer Doctor does not offer a senior discount.
No, Joe Computer Doctor does not offer emergency services.
No, Joe Computer Doctor does not offer warranties.
Joe Computer Doctor offers the following services: Computer repair & services