Milberg & Associates LLC

We contacted Andy to open access for plumber to repair a nasty leak, and then put the affected surfaces (ceiling, wall, floor) back together. Due to uncertain nature of the work required (as it much depended on what we discover behind the ceilings and walls), Andy explained that he could not give me a firm bid, and instead gave a worst-case and best-case scenarios. We verbally agreed to proceed, agreed on the starting date (which was important to us), and asked Andy for a written contract detailing the work to be done in these scenarios. After much prodding and a month-long delay, we received a document that omitted several items that we expected to find there. After we wrote back asking about those, Andy left a voicemail saying that he could not believe how much misunderstanding is there between us, and that he would no longer work with us. Though in retrospect some of those items were indeed unnecessary, we wished that Andy would have maintained his calm and professionalism and would cleared the misunderstanding instead. As result, we had to scramble to find a replacement for Andy on a short notice to meet our intended starting date. Of course, this could have been avoided if we had an opportunity to review the written contract earlier.

They always have an excellent response time, are professional, very knowledgeable and patient. I will recommend and use him, again.

They were very professional-easy to get along with-showed up on time and worked everyday until completed-work was very neat and clean. They took no shortcuts and were reasonable with there prices. I would hire again. Thanks Andy

Professional, prompt and the highest quality

They were able to work around my strange work schedule, which made things go very smoothly. Andy was prompt, professional and helpful. Explained to me everything he was doing, and what else needed to be done. I will definitely call them again when I am ready to start my next project.

Andy is a truly professional electrician. He left our home giving us a sense of ease that the work he did corrected the problems. Our 30-year-old home will probably need for electrical work done, and Andy will certainly be the one we'll call.

We have always been pleased with Milberg's work. The quality is superior, They are a highly professional organization with office support staff and great documentation for everything from bids to invoices.

Excellent. Showed up on time, no extra charges, very helpful and professional. I would definitely use this company again.

It went wonderful because they helped me solve the problem. I called them and they walked me through on how to fix the problem on my own so that I did not have to pay a $75 service charge. I thought it was very great and honest of them.

Great! Excellent customer service and the quality of the work was also excellent.

The service provider went beyond helping us with the job because it involved rewiring. He did a very thorough job and it was great.

Went very well. Prompt and did a good job. I am waiting to hear from the owner as to the price of what was done and a bid on future work recommended to fix the leakage problem.

It went just fine---we have counted on Milberg for years now and we have never been disappointed. Yes, they seem to be expensive but you get what you pay for--the best!

Original quote was higher than competitors, but we were on a tight time schedule and Milberg was available to start the soonest, so we went with them. When scope of the project changed somewhat (Adding lights to closets, moving receptacles) final billing was exorbitant. Also, mid-project we asked for quotes on painting and installing a radiator -the cost provided by Milberg was easily twice that I got from other contractors. I felt that Joel was taking the opportunity to price gouge me since he was already in my house doing work. With regard to the low punctuality and responsiveness scores, contact with the office of Milberg is less than stellar. When I called asking about timing of certain projects, they said they would get back to me and then never call back, forcing me to call again and again in increments of several days. The radiator mentioned above was eventually cancelled after waiting 5 weeks for any information on the timing of installation and getting none. Eventually I cancelled the radiator order and magically it was available in the next few days. At this point it was too late for our project, but Joel was insistent I pay for the radiator. I refused and he refused to accept an Angie's List coupon in retaliation. Overall the quality of the work seems fine, but dealing with the office is not worth hiring them. And the price is not competitive for anything that we had quoted or performed. Would not recommend.

It took year for them to finish. First of all, we love our house, we love what we have. We think that they cut a few corners. It took us a long time to work with them to come up with a design but they charge you by the hour for the design work and that ended up costing quite a bit, going back and forth with changes and things like that. So that probably easily cost us $10000 or $15000, just for the drawing. For me, the design turned out good but my partner really has a great look for designs and he helped a lot with making it functional as well. To be truthful, I don’t think that he really has a design, one thing he gave us for free that my partner jumped on was this sliding door and I hate sliding doors. That free thing was $350 out of a $127000; I really wish that their assistant had said let’s do something there. The biggest complaint is the cost. Even though they had just framed out a half wall and I suddenly realized that the half wall came out about fourteen inches further than I thought it needed to, that we could redesign and it would open up to a walking space. I asked him if they could shorten that and he said no problem and he told us too it took him longer to remove the brick than they expected it because it was a triple layer brick rather a double layered brick. There was another thing they said, “Oh yeah, that’s easy”, well easy turned out to be something like $1300 here $1100 there and suddenly it was just blowing up. We actually had to call a meeting with him and his administrative persona and his partner who does the electrical stuff and my partner and me and have a room to facilitate everything on the board of all the work that I hadn’t paid yet, all the changes, additional cost and decide what we were going to do with them. Some of the solutions were for us to do the painting here, we ordered some of the equipment ourselves and they were going to install it because the truth of it was that the products that they were going to get us, they packed them essentially, they just put a certain percentage of profit on absolutely everything. Whenever they get us good products as we could with certain features, we went online and found this company that we wanted to buy a gas stove with an electric oven and get our own dishwasher so all the appliances, we got ourselves because they were planning on putting the cheap ones in. That is what they supposedly put in as the allowance. We ended up buying the hardware ourselves, we even bought the glass cabinets but when they arrived, they didn’t have glass. They look awesome but what is weird is that price that we paid did not include glass in it. They didn’t even think to do that and of course they expected us to pay for us. They expected us to pay for every single thing that I believe he forgot. So from the cost perspective, it turned out to be a nightmare. From the timing perspective, it was supposed to take four to five months, it took twelve months. That was also a nightmare. They did a decent job of having the ability to have a sink, a stove and a refrigerator working in this kitchen. It just took way too long, we have heard stories about people washing their dishes in the basement or in the bathtub, and we at least did have a sink. Their time reliability was bad. They had new work coming in where they were still writing checks and we had written all our checks. We agreed no more changes, at one point I had said to them, do not accept any changes if it is more than hundred dollars to do but we still did a few at the end, I just really put my foot down. They were going to weed me at least a stoop because we didn’t have the deck built as we were finishing up the outside and he said, we could put together a temporary stoop. We made sure, he gave us an estimate before he did it and the estimate was something like $2100. We went to Home depot, we got the materials and we built ourselves a really nice big stop for $650. We had to do some of our own work just to survive because it was just costing so much. The original estimate I think it was over $100000, we easily added 20 percent to the cost from all those so called changes. We were at a house where they had used them before. We had them come in at a prior house and work together to put together designs. We spent $5000 there to add an additional floor but we moved to the house we are in now. So we were familiar with them but one of the members, the partners were left and he was really the project manager, he knew how to keep things going, he knew how to communicate and work well with a customer. The guy that was left was like the technical guy in the partnership, he knew construction, he knew the physics and the other person was the guy that worked with the customers. So they lost that part.

This was a complete kitchen and pantry remodel, including removal of old floors, cabinets, and shelving, reframing wall and ceiling in kitchen, plastering, cabinets in kitchen and pantry, rewiring, new lighting, new fridge ,dishwasher, and sink, plumbing adapted, windows fixed, new semi-custom cabinets, pot rack, pendant light over sink, recessed ceiling and under-cabinet lighting, granite and butcher block countertops, subway tile back splashes, checkerboard vinyl floor and painting. Joel and Andy, the partners, were very knowledgeable and helpful with decision making. I had been thinking about this project for a long time, and had pretty definite ideas about what I wanted. They were both very good about helping me decide what would work and what wouldn't, enabling me to arrive at the results I hoped for. I am sure that they would also be good at helping someone less certain to arrive at a result they would like, too- but they are especially good at enabling their customers to get their own ideas realized. I think this is a very important quality, as I have, in the past been unhappy when dealing with bossy contractors who were big on telling me what I should want! This project did take considerably longer than the estimated time (2 1/2 months vs. 4-5 weeks), and was certainly not cheap, but it was very well worth it. All of the workmen were pleasant, punctual, co-operative individuals who did quality, careful work, and were polite and friendly. The office personnel were responsive and pleasant, too. Since I live in a co-op apartment, I was especially relieved that the workers were also considerate of my neighbors . I love my new kitchen, and feel that the time and money were well spent.

TERRIBLE I TRIED TO SUE BUT GOT SICK AND GAVE UP JOEL IS NOT TRUSTWORTHY AND DOES NOT PROVIDE WHAT THE CONTRACT STATES BUYER BEWARE BIG TIME!!!!

The job was completed satisfactorily. Water lines were fed from the basement, through the wall of a first-floor powder room and up to the second floor closet. A drain pipe and vent also were installed. There were a couple hiccups along the way, but these were addressed to my satisfaction. One such hiccup was that the drain pipe did not fit fully inside the wall, so they constructed a small bump-out in the new laundry room to house the pipe. While this was done without consulting me, they made it visually less accidental by installing trim on the edge of the bump-out. It was also noted during the course of the job that a sewage pipe would need to be replaced for additional cost. The cost was reasonable, and, since the head contractor is a master plumber, this replacement was added to the job easily. The administrative staff were excellent. Yvonne was a great help in getting questions answered before the job began and in pointing me in the right direction to get issues resolved during the job. Everyone showed up on time or early, completed the work in the prescribed time and were very responsive to concerns. If I left a message, calls were returned promptly. That kind of response should be standard, but seems to be the exception these days. I put high value on that level of service. The cost was comparable to, although slightly more expensive than, other firms, but the service was worth the small price difference. I would gladly use Milberg again.

Milberg and Assoc. did a fantastic job on our almost 100-year-old house. We wouldn't hesitate to hire this company again. ----- We received a very professional written estimate / contract in a timely manner. Contract outlined approximate start and finish dates, exact costs, processes for change orders (if necessary), and process for disputes (if necessary). ----- Workers arrived on time, as stated in the contract and completed work as estimated in the contract. ----- All work was done with care, professionalism and attention to detail. We couldn't be happier with the job!

Good quality work, but little interim information about progress. Some parts are not quite finished.

would benefit from a more experienced staffer checking up on their work at the end of the day or the next day. This did not cause huge problems for us, but we did notice a difference in some of the quality of the work done by the junior staffers. MIlberg is not cheap, but after being a homeowner for awhile and using contractors up and down the price scale, we've found that the cliche is true - you get what you pay for. We prefer to pay more to get the experience and skill that, in Milberg's case, money can buy. (If you don't do that you will end up paying for it to be redone anyway.) Also, we found that Joel would offer suggestions for less expensive ways to approach certain things so that we could make financial choices. He was also able to find deals on materials for us in some cases. When project costs extended beyond the costs estimated, this was due either to change-orders we made as the projects progressed, or to issues that arose that could not be anticipated, which is, unfortunately, part of renovating a nearly century-old home that has not been well-cared-for in the past and has hidden quirks. I wish I could use MIlberg again. Unfortunately, we have moved out of the area and now have to find someone else that can live up to the expectations Milberg has established. We had some work done on our new home that made us miss Milberg terribly!!! Please open a branch in Eastern PA!!!

It went very well. They cleaned up and hauled away all debris. Did a wonderful job. Wish I had found them many years ago.

They started work two weeks later and quickly found more damage than either of us anticipated. This is always a little awkward but Joel handled it professionally with detailed verbal and written descriptions of the extent of the repairs and an explanation of why they were necessary. He also came up with some clever, cost saving solutions to some pretty complex problems with the roof. Their work was the highest quality and each day they left the site clean and in a condition that we could make partial use of it. The guys doing the work were polite well organized and productive. They also pay a lot of attention to detail. Here?s the best part, they showed up on the day that we agreed to and showed up every day after that until the work was finished. I find that a rare quality in small contractors. They also return e-mails and phone calls promptly.

The quality of work was great. I would recommend them.

I appreciated them because it was a smaller job. There were a few other vendors on Angie’s List that didn’t want to do the work because of how small it was.