Sullivan Super Service Plumbing Heating & Cooling

4.4(
1,171
)

Plumbing, Heating and Air Conditioning, Drain Cleaning,

... +20 more

About us

At Sullivan Super Service, you’ll take pride in knowing you’re hiring a family-owned company that employs four generations of Sullivans and has been working in the Pittsburgh area since 1964. Bill and Anna Sullivan started their business out of their home with just one truck. As their family grew, so did their business and they opened a shop in Braddock and hired more technicians. Through the years the company grew but remained committed to offering the special touch of a family operated business.

Business highlights

61 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing repairs & replacement. Drain cleaning. Heating & air conditioning replacements & repairs.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.41,171 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
14%
3
8%
2
6%
1
7%
Rating CategoryRating out of 5
quality
4.5
value
4.2
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Write a review

Filter reviews by category

Showing 826-850 of 1171 reviews
Dave G.
05/2016
5.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Darlene B.
05/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced outdoor faucet that was the original one put on in 1955 when the house was built. The Plummer that did the job was very polite, cleaned up after the job was done and represented his company in a very good manner. We would use them again if needed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Sarah L.
05/2016
5.0
sewer cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
John S.
05/2016
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$9,000
Frank O.
04/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Check furnace. ok
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
1.0
Yes, I recommend this pro
$39.95
Chekesha F.
04/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Service guy was very friendly and explained every step he did and why he was doing it.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Margaret S.
04/2016
5.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen B.
04/2016
1.0
plumbing
  + -1 more
unknown
Description of Work: Would not use them again! Greatly over priced, charged me for material that they did not put in and when I brought it to their attention they said it was not that much of a difference! I believe $600.00 is a big enough difference. In addition, it is not their policy to give an itemized bill. I was very disappointed in the way I was treated from management when I presented questions about the bill and problems that occurred from the work they did.
Rating CategoryRating out of 5
Response from Sullivan Super Service Plumbing Heating & Cooling
[Member Name Removed], We are very sorry to learn just recently through Angie's list that you were dissatisfied with the water line repair that we did in Sept 2014. You had contacted us on Oct 17, 2014 regarding a concern that you had that the water line was leaking. We immediately sent our technician to your home who determined that it was ground water coming through your foundation and was not related to any of the work we did. At the time you told our technician that you would repair the leak with crack filler and would call us again if you needed us to come back. Since we had not heard from you any further, we felt that everything was fine. We are now learning that you are upset with management and the way things were handled. We do not itemize our bills. We do flat rate pricing and do not charge by the hour. Your insurance adjuster contacted us on Sept 17th and we provided him with the information he needed to process your claim. Regarding the $600 for material that you said we did not use and it was dismissed as not a big deal. It is certainly not our policy to act as if $600 is not important to a customer. You spent a lot money with us and you should have been completely satisfied with this job. I'm not sure who you may have talked to in management that would have made light of this. Those that were involved with your account back in 2014 are no longer with the company. Please accept our sincere apologies.
Jocelyn W.
04/2016
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Grace C.
04/2016
4.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
heather S.
04/2016
5.0
plumbing
  + -1 more
pleasent plumber good work
Description of Work: fixed leak under sink
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Lucy W.
04/2016
2.0
plumbing
  + -1 more
See above
Description of Work: I needed to have a problem fixed with a toilet. I purchased a $49.00 plumbers repair with an additional .$100.00 credit for work. Too good to be really worth it. This work was done on a rental property for an active senior. The plumber ran a cable through the toilet and it was flushing. Less than two weeks later she said it was not flushing property and finally it stopped. When I called Super Sullivan 12 days later and asked them to return and fix the toilet, they said that there were no warranties for the work. I said that I am willing to pay for additional work, but I wanted to have the amount I already paid deducted or at least I felt that I should get a discount. The answer was no, it would be a totally new service call. I am disappointed because I use Angie's List a lot and I am always treated fairly.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$299
Jean C.
04/2016
5.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5
Debbie M.
04/2016
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol C.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$39
Mark M.
04/2016
5.0
plumbing
  + -1 more
....
Description of Work: ....
Rating CategoryRating out of 5
Yes, I recommend this pro
$79
Michael P.
04/2016
4.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: Clear blocked sewer and camera examination of sewer line.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Brad W.
04/2016
5.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Maria A I.
04/2016
5.0
drain cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$49
David K.
03/2016
5.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Debbie M.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: 2outdoor faucets replaced & leaking faucet
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Arlene R. D.
03/2016
2.0
plumbing
  + -1 more
unknown
Description of Work: wonderful technician, although he said that the problem was due to faulty installation of my sink plumbing in the next room, which did not allow for complete snaking done to my washer drain. problem remains with overflowing sink.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$300
Richard S.
03/2016
2.0
plumbing
  + -1 more
.
Description of Work: They wanted to charge $600 for labor to replace a standard faucet. $980 if they supplied the faucet. I paid $39 for an inspection so they squeezed $39 out of me. I'm annoyed.
Rating CategoryRating out of 5
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$39
Connie S.
03/2016
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Lorraine K.
03/2016
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Installed water heater
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300

Contact information

1350 5th Avenue, East Mckeesport, PA 15035

http://www.sullivanservice.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
PA053149
Trade License Locale
PA
Trade License Authority
Pennsylvania Office of Attorney General - Bureau of Consumer Protection
Trade License Expiration
02/05/2026
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Kitchen and Bath Remodeling,
Natural Gas Lines,
Drain Pipe Installation,
Appliance Repair,
Electrical,
Excavating,
Flooring Sales and Installation

FAQ

Sullivan Super Service Plumbing Heating & Cooling is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Sullivan Super Service Plumbing Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Sullivan Super Service Plumbing Heating & Cooling does not offer free project estimates.
Yes, Sullivan Super Service Plumbing Heating & Cooling offers eco-friendly accreditations.
No, Sullivan Super Service Plumbing Heating & Cooling does not offer a senior discount.
Yes, Sullivan Super Service Plumbing Heating & Cooling offers emergency services.
Yes, Sullivan Super Service Plumbing Heating & Cooling offers warranties.
Sullivan Super Service Plumbing Heating & Cooling offers the following services: Plumbing repairs & replacement. Drain cleaning. Heating & air conditioning replacements & repairs.

Contact information

1350 5th Avenue, East Mckeesport, PA 15035

http://www.sullivanservice.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM