Sullivan Super Service Plumbing Heating & Cooling

My experience has been very good with them. They have a preferred customer plan where you pay a small monthly fee. They do annual servicing.

they found an issue which required replacing the furnace. This was covered under my home warranty. I did get a service contract with them.

It was a money grab, the "technician" tried to get me to purchase a 3000 new furnace, when it was completely unnecessary. after he left I had a reputable hvac company follow up on his work and their analysis said that his allegation of leaking CO and a cracked burner were incorrect and not supported. He didnt even have a CO detector with him... The "technician" is really a salesman (which he actually bragged about, being one of the best salesman in the company) and his only job is to get you to buy other services... I fell bad for uneduacated consumers who could easily be tricked into purchasing a new furnace. You get what you pay for and I got taken, trying to get a deal... I should have just paid the $125 for the furnace inspection from a reputable company up front and not try to get a deal. This service is a rip off.

good. responsible and patient to answer questions.

Not well. The technician told us that the manifold was cracked and that we needed a new heater. He said that he legally had to shut the heater down it was so bad. We have a warranty, and when the warranty service people came in, they said that a simple cleaning of the flame sensor was all it needed. The manifold was fine. Furthermore, the technician pressured my wife to set up an appointment with the salesperson for heaters.

The one issue was scheduling. 1 appointment was re-scheduled because I had morning, but they had afternoon listed. The other reschedule was because the technician was running late and I was no longer home. They were very responsive in rescheduling though, and the technician did a thorough job in inspecting our furnace and checking/bleeding air from our radiators. He took his time and I'd recommend them. They left info on a service plan, and also some service coupons, which I may end up doing.

Great! I was expecting someone to come and try to up sell us to death. That pleasantly wasn't the case. The tech left a report of the items checked and a couple recommendations. Even seemed to do a couple little plumbing checks for us too (which I appreciated as he caught my expansion tank was bad). All in all, I'm while I'm not sure he actually did anything to to prolong the life of the furnace, I do believe we got some pretty cheap piece of mind that we're operating as we're supposed to be. Thanks!

He had some unexpected inside work to do in order to install the new faucet. He was very professional and competent. He was also very friendly.

They said they could not do the job. They suggested I get a refund.

Told tech to,leave when he gave a quote of $500

I bought a deal for $39 that would give me a service call and $100 credit to any work that I needed done. My toilet flushed really slow and you had to hold down the handle for a long time. I bought the inside pieces of the toilet and wanted to have them installed. When the guy arrived at my house, he immediately went in to a sales pitch about some service plan they have without even looking at what needed to be done. When I showed him the bathroom, and told him what I needed done, he said they usually charge $285 for it and I would get $100 off with my deal. Clearly I'm not a plumber but this cost sounded outrageous. He then went back to his sales pitch for the service plan and how I would get another 10% off. I asked him how hard the job was that I was asking him to do and he explained it wasn't that hard, but if you have leaks, it may then become a bit of a pain. I then told him I wasn't paying that much to have it done. I said, since you are here and since I paid for this deal, can you tell me if there is a simpler way to fix the issue. He said I needed a new flapper (standard part) and that its probably about $5 at Home Depot. I showed him what I had but then I decided I didn't want to use a piece of a kit I purchased because I wouldn't be able to return the rest of the kit. After he left, my dad (who listened to the entire exchange) said to me, I'm surprised that guy wouldn't have had that part on the truck and wouldn't have offered to do it since you paid $39 for that deal. I was surprised too. I was extremely disappointed by this and feel like I was ripped off to be quite honest. $39 isn't the end of the world, but it felt like that was just a ploy to get in my home, overcharge me for a service and then try to get me to sign up for the service plan. I would NEVER recommend this company to anyone.

matt did a great job really knows his trade

Excellent. Our Service Technician, Matt, was quick and professional. After checking over both furnaces he made recommendations to help extend the life of the both furnaces.

Efficient, clean and effective. This is the second time I have purchased one of their deals and will continue to use them when necessary.

It went very well. Gave me some good advice. He was very informative.

It went very well. They were easy to schedule with, quick, flexible, prompt, and called a half-hour ahead to confirm the visit. Greg was quite helpful in taking time to explain the potential problems clogged stack causing leak. Used a camera to determine that tree roots were the problem, and discussed thoroughly what the next steps would be, Work completed as described. Discussed future remedies to control the problem, gave the run down and an estimate for consideration. Very courteous and considerate.

Always very professional and work done in the time agreed upon.

I was very happy with them. I did have one problem. They came back and solved it. After that, it was fine.

The plumber was courteous, and did the work professionally, completing the job in an hour without any complications. But the cost was ridiculously expensive for just replacing the toilet plumbing. I was charged another $165 in addition to the $39 initial payment to Angies List (the deal was supposed to cover $100 worth of services). Thus it cost $265 just to fix the toilet! If I had known that Sullivan's charges are so high, I would have contracted a handyman to do this job instead. I will not use this service again.

I have dealt with many service companies an this was probably the second worst ever. I needed my sewer line cleaned out because of slow draining in one bathroom. A "sewer cleaning" should have a different meaning than unclogging a drain. My service was scheduled for between 12:00 - 4:00. He arrived just before 5:00. After some discussion about which ONE drain should be snaked, he convinced me that I should remove the toilet (he would charge to do it). I agreed to remove the toilet if he had a new wax seal and would help me put the toilet back in place when done. Before I had a chance to remove the old wax seal, he had the snake in the line (wax ended up all over the tile). I informed him that previous plumbers had great results by going slow and easy. He proceeded to push an pull as hard as he could with the snake (with sewage spray going everywhere). After he removed a handful of waste, said that he was finished and packed up his equipment, He went to his truck and informed me that his last wax seal was defective. I agreed to go buy a wax seal while he was cleaning up. When I returned he was gone. The bathroom was a disaster area, with sewage and wax all over. While putting the toilet back in place by myself, I slipped on the mess, almost dropped the toilet on my foot and did break the toilet. This was not a good experience.

Fine. They arrived timely and were friendly and efficient.

This plumber was super efficient, showed up at arranged time , left the place cleaner that it was before he arrived. Even gave the dog a few pets and didn't charge! I would definitely call them again

It's okay my thing is when he put a snake in to unclogged the sink when they put in twice or think times whatever why they charge so much money If it wasn't for Angies given a hundred dollars off that job would have cost me like two hundred and something dollars two hundred and seventy seven bucks to a snake in and clean up the drain no I can't see that that is not my cup of tea. He was a good guy nice guy but I think he charge too much that's my opinion. He was okay I mean he's just a worker that's what he charges he's told to charge that that's it period, he was a good guy he explains things to me and told me what he is doing but I just thought it was too much money for using a snake in the sink I thought and I told him that too.

Technician was very polite and professional

Very well, plumber was very personable, knowledgeable and friendly. He arrived on time, knew what needed and fixed the problem.