Sullivan Super Service Plumbing Heating & Cooling

Plumbing, Heating and Air Conditioning, Drain Cleaning,

About us

At Sullivan Super Service, you’ll take pride in knowing you’re hiring a family-owned company that employs four generations of Sullivans and has been working in the Pittsburgh area since 1964. Bill and Anna Sullivan started their business out of their home with just one truck. As their family grew, so did their business and they opened a shop in Braddock and hired more technicians. Through the years the company grew but remained committed to offering the special touch of a family operated business.

Business highlights

61 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing repairs & replacement. Drain cleaning. Heating & air conditioning replacements & repairs.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.41,171 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
14%
3
8%
2
6%
1
7%


Rating CategoryRating out of 5
quality
4.5
value
4.2
professionalism
4.6
responsiveness
4.6
punctuality
4.7

Filter reviews by category

Showing 301-325 of 1171 reviews

Gary E.
05/2014
5.0
plumbing, home remodeling
  + 0 more
Great Price, Friendly service and top rate performance. I Love Super Sullivan Plumbing. They are the real deal. Wouldn't hesitate to use them again.
Description of Work: They repaired the waterlines under my kitchen sink and evaluated the potential damage that was caused by my improper installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review! We appreciate your business and look forward to serving you again!

Maria M.
05/2014
5.0
plumbing, water heater repair
  + 0 more
Everything went as expected and all the things indicated above were done. As a result of their inspection, we now know there is quite a bit more work needed to be done at our home.
Description of Work: Toilet Tune-Up, Water Heater Tune-Up, and Whole House Plumbing Inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review! We appreciate your business and look forward to serving you again!

Denise C.
05/2014
4.0
plumbing
  + -1 more
pretty straightforward. it doesn't leak or anything, but the water pressure seems very low, even compared to the old leaky faucet i had replaced.
Description of Work: outdoor faucet replacement

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$77

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review! We appreciate your business and look forward to serving you again!

bob C.
05/2014
4.0
plumbing, sewer cleaning
  + 0 more
It was an Angie's List Big Deal that we purchased. They did a great job. They were on time and professional. They advised us of everything they were going to do. We were very happy with them. It took them 1 1/2 days and then the cleaning people came in the next day and cleaned it all up. We paid additional money. They were very good.
Description of Work: We used Sullivan Super Service Plumbing Heating & Cooling because we needed plumbing dug out under our house because there were roots in the pipes..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,999

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review! We appreciate your business and look forward to serving you again!

John H.
05/2014
5.0
plumbing
  + -1 more
Purchased $39 for one hour of plumbing services and used it towards the fixing of a leaky water pipe. John, the technician, was prompt, courteous, and efficient. I would definitely use them in the future.
Description of Work: Fixed a leaky pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review! We appreciate your business and look forward to serving you again!

David B.
05/2014
5.0
sewer cleaning, drain cleaning
  + 0 more
It worked out quite well. They showed up on time. They did what they were asked to do. They were polite about it. My interaction with them was good. The work turned out fine.
Description of Work: I have used a Big Deal for Sullivan Super Service Plumbing Heating & Cooling. They looked at the drain line scoping. They put a camera down the sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$69

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review! We appreciate your business and look forward to serving you again!

Connie S.
05/2014
5.0
plumbing, drain cleaning
  + 0 more
Good, Gary was very professional and nice.
Description of Work: Check out my toilets and drains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review! We appreciate your business and look forward to serving you again!

MONICA B.
05/2014
4.0
plumbing
  + -1 more
The plumber was prompt and thorough. There was no clean-up to attend to afterwards. The new hose connection works great.
Description of Work: This was an Angies List Deal to replace an outdoor spigot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Sullivan Super Service Plumbing Heating & Cooling
Thanks for your review! We appreciate your business!

sara G.
05/2014
5.0
plumbing, drain pipe
  + 0 more
They came out; they were very nice and friendly. It ended up costing more than the deal but they made sure that everything was clean. They did fine and everything was kept neat. They seem to be plumbing experts.
Description of Work: I used the big deal and plumbing service of Sullivan Super Service Plumbing Heating & Cooling. They replaced three plumbing valves.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review! We appreciate your business!

Martha C.
05/2014
5.0
appliance repair, plumbing
  + 0 more
The service turned out fine. They were very thorough and they were on time. It did seem like a hard sell as they gave options and they thought the issue was due to having high water pressure. The guy was nice but it seems that is how they provide the service to their customers.
Description of Work: This was a Big Deal for $79.00 for $200.00 worth of plumbing services. They worked on the plumbing for the refrigerator, a leaky sink, and a leaky toilet. They had to replace some parts for the work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review! We appreciate your business!

Erik G.
05/2014
5.0
plumbing
  + -1 more
Very professional. Was able to give us a very detailed quote for all items we wanted to look at. The work on the toilet was done perfectly!
Description of Work: Removed seal from toilet and reset it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business & look forward to serving you again!

Ronald O.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
Everything went well as far I can recall, and I had no problems with the service.
Description of Work: I puchased a Big Deal for them to perform an inspection and tune up on my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$64

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business & look forward to serving you again!

oliver B.
05/2014
2.0
plumbing
  + -1 more
when the provider left, I had exactly the same situation as before he came. no water and no ice from the refrigerator. I paid Angie's list $79 and paid the provider an additional $138...basically to b e in the same position that I requested service for.
Description of Work: provider was called out to provide ice and water from my refrigerator. he apparently brought water in to the house and to the refrigerator, though I cannot say for certain that this occurred.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$218

JERRY T.
05/2014
5.0
plumbing
  + -1 more
p the work went extremely well the plumbling tech arrive on time my wife was home and told be how polite and profession the techs was. doing the job in a very knowledge way. she told me that she want to use sullivan service as our plumbling contractor
Description of Work: replace toilet in bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business & look forward to serving you again!

Diane B.
05/2014
5.0
plumbing, water heater repair
  + 0 more
The guy that came to the house seemed very nice and even when I called to ask follow up questions was very polite. However I'm not sure that the issues he said should be addressed were actually issues. I think I like the fact that they don't charge by the hour and that they are able to look at multiple concerns/appliances at the same time, however I think they are quite expensive and you have to join thier saver plan to get some of the deals.
Description of Work: fixed leaking shower which consisted of adding a couple springs to the faucet handles & checked overall plumbing and furnace/hot water tank

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$79

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for review! We appreciate you taking the time to share your experience and look forward to the opportunity to serve you again!

David A.
04/2014
5.0
plumbing, drain cleaning
  + 0 more
This is the second time I've used Sullivan and am very pleased with the service and workmanship. Scheduling an appointment was easy and was based on my availability. All calls to and from the main office were positive and friendly. JP was the technician and spent time with me talking over the work and also making additional suggestions for consideration. Pricing was given for four options in varying prices so that I could easily see the cost differences for each installation/repair scenario. At no time was I pressured to choose one option over another. Payment options were offered to make the needed work more affordable to me. The work was scheduled the next day. He arrived when he said he would and did not leave until all the work was completed (one task took longer than expected and he ended up working well into the evening). The workmanship is excellent and the care in workmanship is evident in the finished work. All areas were cleaned up and left in better shape than when the work started. Quality products were used and I am pleased with installations and repairs. Sullivan has been a reliable company to me and I will call them again when I need their services.
Description of Work: New utility tub with new faucet and drain pipe; new kitchen faucet with new drains and strainers.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for review! We appreciate you taking the time to share your experience and look forward to the opportunity to serve you again!

Jeffrey C.
04/2014
2.0
plumbing
  + -1 more
Their work on the other issue (heating system) was completed with significant cost to the warranty company -- only to have another company come out a few weeks later to complete the repair as they restore our system in the low heat mode only.
Description of Work: The provider was at the house for an unrelated issue (warrantied repair). I showed them the coupon and asked for an estimate for a valve replacement. The estimate was ridiculously high. When I asked why, they gave me a long story about their flat rate policy and how long the job "could" take.

Rating CategoryRating out of 5
value
2.0
professionalism
2.0

$79

Dara K.
04/2014
5.0
plumbing
  + -1 more
They were very good. They were prompt and efficient. Their people were professional and respectful. I think they get their job done quickly and on time.
Description of Work: I used the "Big Deal" that I purchased for the services of Sullivan Super Service Plumbing Heating & Cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business!

Kenneth G.
04/2014
5.0
plumbing
  + -1 more
They showed up on time and the job was completed in a timely fashion. They made sure to clean up once the job was complete. They also fixed the kitchen faucet. I would use them again in the future.
Description of Work: They installed all of the shower plumbing and I used a Big Deal for $79 for $200 Worth of Plumbing Services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business!

Simone M.
04/2014
5.0
plumbing
  + -1 more
They came in time. I had two valves broken, one for the dishwasher and one for the water for the refrigerator. Fixed both in a hour more and less. Kind guys, they explained me everything plus some advises. Just great.
Description of Work: Fix a couple valve

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business!

Elizabeth L.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
They arrived on time. He was very clean and professional. He was extremely thorough, maybe the most thorough A/C and furnace I have ever had.
Description of Work: I purchased a Big Deal $69 for a furnace and A/C tune up and inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business!

John T.
04/2014
5.0
plumbing, drain cleaning
  + 0 more
The problem was simple. He identified it immediately, and made the repairs.
Description of Work: The plumber found the leaks in the two drains and repaired them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business!

Robert D.
04/2014
4.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
They cleared a clogged drain and ran the camera. The camera exposes imperfections, for which they propose to replace with new sewer lines. The proposed cost of this of course is in the thousands of dollars. We did not engage Sullivan to replace the sewer lines. The line was cleared instead with water and has been fine since.
Description of Work: Unclogged sewer and ran camera for mom's house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business!

Eileen F.
04/2014
5.0
plumbing
  + -1 more
The plumber was professional, worked fast, and tested to make sure the toilet wasn't leaking after replacing the wax ring.
Description of Work: Removed toilet, replaced wax ring and replaced toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business!

Douglas B.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
After a couple days of plunging to no avail, I called Sullivan and they had someone onsite within 2 hours. After removing the toilet it was discovered that the clog was caused by the misalignment of three stacked wax rings underneath. The three rings were trying to make up for the diffeence between the flange and the finished tile floor. It was also discovered that the flange was cracked most likely due to trying to tighten down the toilet bowl ontop of the excessive wax rings. JP from Sullivan replaced the flange, raised it up and set it in place with some masonry, put down a new wax ring and reseated the toilet.
Description of Work: When called to unclog a toilet, discovered a cracked flange and a faulty wax ring installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Response from Sullivan Super Service Plumbing Heating & Cooling
Thank you for your review. We appreciate your business!

Contact information

1350 5th Avenue, East Mckeesport, PA 15035

http://www.sullivanservice.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM


Licensing

Bonded

Insured

Licensed*

Trade License Number
PA053149
Trade License Locale
PA
Trade License Authority
Pennsylvania Office of Attorney General - Bureau of Consumer Protection
Trade License Expiration
02/05/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Kitchen and Bath Remodeling,
Natural Gas Lines,
Drain Pipe Installation,
Appliance Repair,
Electrical,
Excavating,
Flooring Sales and Installation

FAQ

Sullivan Super Service Plumbing Heating & Cooling is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Sullivan Super Service Plumbing Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Sullivan Super Service Plumbing Heating & Cooling does not offer free project estimates.
Yes, Sullivan Super Service Plumbing Heating & Cooling offers eco-friendly accreditations.
No, Sullivan Super Service Plumbing Heating & Cooling does not offer a senior discount.
Yes, Sullivan Super Service Plumbing Heating & Cooling offers emergency services.
Yes, Sullivan Super Service Plumbing Heating & Cooling offers warranties.
Sullivan Super Service Plumbing Heating & Cooling offers the following services: Plumbing repairs & replacement. Drain cleaning. Heating & air conditioning replacements & repairs.

Contact information

1350 5th Avenue, East Mckeesport, PA 15035

http://www.sullivanservice.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM