Horizon Services

From beginning to end the job was performed in a professional and timely manner. Everything was as promised. In spite of the fact that they had to tear out my old furnace and air conditioner and all the mess that that necessarily entails...the new installation was immaculate. The pipes, wires ,& panels were installed in an organized and compact manner ....much better than the original installation... making for more orderly space around thje units. There wasn't as much as a scrap of paper, a dropped screw or even a dirty fingerprint on the units or the surrounding areas. To say that I was impressed would be an understatement. The installers were personable and easy to talk to and answered any questions I had. Oh..... and the Air Conditioner & Furnace work great. . . They arrived on time ,said it would take as much as 10 hours to finish but they were done in 71/2. I recommend this company very highly and I'm not easy to please.

Bottom line is that they took advantage of us when were in a tough situation. My wife and I recently had a baby, and I'm sure they figured that we would just pay-up to get our sewage back in order. What they didn't count on was that we would get additional opinions and challenge both their conclusions and their pricing. Thank gosh we did -- we would have wasted thousands of dollars if we had taken their advice.

Easy to get appointment. During service tune-up they did what appeared to be a thorough job. I stayed and watched. Tested my units for efficiency, which had not been done by a previous company. I pointed out that the humidifier on one of my units had been disconnected because it wasn't working properly and had been told I'd have to replace it. Since we see replacing our entire system in the not too distant future we had not replaced it and had decided to try going without, but was concerned about our hardwood floors. The service technician suggested he could replace a valve for which was the likely problem for about $150. He was sure it would work. Told him I'd think about it and talk it over with my husband. No pressure. Decided later to have him fix the humidifier with the new valve and at the same time had him check on a noise I was hearing from the other furnace. Now our humidifier is working again and the noise we'd heard has lessened. Seemed like the previous company was more intent on selling me a new system than looking for low-cost fixes to keep my current one functional. It's efficiency is fine. Also good to know, the technicians at Horizon always put on shoe covers before entering house. Very happy so far with the company.

My heater (baseboard water) was blowing water out of the release valve. Not sure what the problem was, I turned off the heater, which due to the retirement of my previous plumber had not been serviced for a few years. I called horizon, and they scheduled a technician to come out between 10-2. As it turns out, the technician showed up around 9 (and they called 10 minutes ahead to say he was on his way). The actual problem was very minor and as a result I signed up for their yearly contract, which as it turns out cost just about as much as the service call itself. The technician was professional, courteous and clearly explained the actual problem.

The plumber did come the next day to do the repair as promised; however, they said they were going to call when they were on their way, but they did not. Thankfully, someone was home. Horizon bills by the job, which in our case we were completely overcharged. The cost to replace the gas valve was $355 dollars for 1 hr. and 15 minutes of work. We supplied the part. We paid another $200 to become a member of the HVAC/AC service plan as well. We were stuck and needed the hot water heater fixed so we agreed to the repair fee. I wish I had time to do research. Following the repair, I was curious and made a few phone calls to other plumbers and we were charged close to double of what we should have been. I called customer service three times with each time the representative telling me that someone would call me back. I never got a call. However, on the fourth time, they representative connected me to the customer service person and he wasn't interested in really talking about it or talking about the fee. I thought maybe there was an error. I told him we were looking to form a "relationship" with a plumber and HVAC/AC company and that we signed up for their other services. He didn't really seem to care and said he wasn't interested in talking about the charge or the prospect of getting our future business either because he didn't want to get phone calls every time they did a job. He said he would refund our $200 and we should get the check within the week and that was 3 weeks ago. I consider myself a reasonable and fair consumer don't mind paying for someone's expertise; however paying $355 dollars for a 1 hr. and 15 min. of work is unreasonable. I wouldn't recommend Horizon because they are over priced and their male customer service agent was rude.

I received a return call within minutes from the local office offering to arrange an appointment for the next scheduled business day - Monday (remember, this was late Saturday afternoon during a raging snowstorm), and, caught off-guard, gratefully arranged it for two days later (Wednesday morning), in a pre-selected 8 am -12 noon time slot. The plumber technician was there at @830 am and as always with Horizon was friendly, polite and careful in tracking the outside snow in (plastic booties, even though it was an inside plumbing problem). The problems were comparatively minor, fixed quickly and efficently and I was charged the basic service call charge, which my experience knows is a bit less or average for the plumbing service rate. He left me with a few future coupons, also. All in all, completely satisfied with Horizon - again.

Now I am wondering about all of Horizon's parts prices. I am looking for another outfit.

Came out on a Saturday afternoon within 2 hours of the call. Price was reasonable. Technician was extremely professional. They even sent a Camera Tech out a couple days later to check the Sewer Line for other problems. Couldn't be happier with the experience

The staff at the home office are very professional and cordial. The first appointment had to be rescheduled because of the volume of service calls and Horizon called and asked if they could do the same for the second visit but I insisted that the technician come. The technician was very professional and explained all issues with me. He suggested but did not pressure me about talking to a sales representative for a replacement. At a subsequent meeting the sales representative was also professional. There was no pressure; he just gave us options. We bought a new system and the crew that installed it did a great job. There were some issues that required a follow-up visit that took longer than I would have liked, but they were resolved.

I called on a Monday afternoon after I saw the leaking of our cracked sewer line in the basement. They came out the next morning and began the work early Thursday morning. The major project took under 2 days. The same man who gave the estimate was the man who did the work. The estimate was $6000 and they moved efficiently enough to get it completed for $5000 with the other work included in the price. Very friendly, professional and responsive staff both on the phone and the plumber who came out to do the work. Will definitely be using Horizon again.

I had no problems with them. They did what they said they were going to do. They did it on time. They charged what they said they would. It is working. Their punctuality was great! The pricing was comparable to other people I had contacted.

A Horizon tech came to the came to the house on a Friday and examined the situation and provided an estimate. He did not do the work because he needed a part that he could not get that day. He was scheduled to return the Tuesday after Labor Day with the missing part. Unfortunately he was a no-show on Tuesday. We called again Tuesday to reschedule for Wednesday, which also resulted in a no-show. After the second no-show we called Horizon to tell them that we were no longer interested in their services.

I had a maintenance contract on that air conditioner for years, and they had never done what this young lady mechanic of Horizon Services had done. The job that she had done was really impressive. I had had the air conditioner serviced for years but not once had I seen them do what Horizon Services did. I was very impressed with this young mechanic. They also had some men come over to do the installation of the ultraviolet light. They were very reasonably priced. I cannot say enough good things about them. The lady will be coming back to install a new thermostat for me.

They couldn't give me a price on exactly how much it would cost to replace a drain. The experience was fine. They were nothing to write home about. They sent a guy out, and all he was able to do was look. It is nice when people send someone out that is actually able to do something. They came out on time, and they are going to come back tomorrow to fix the problem. They kept me informed very well as to what they were going to do.

I believe that they're local to Pennsylvania. We've used them twice and we really liked them. We've been pleased with their professionalism, billing, and customer service. Whether its a small or big job they are still very up front about the cost. I just really enjoy working with them. We're very pleased with them as a company overall. I would say that their prices are good even though I don't have much to compare it to.

I've been very pleased with their billing, customer service, and professionalism. They're very up front about the possible cost whether its a small or large job. They helped us out a lot with permits and making sure the work was done right. We were pleased with them as a company. I don't have much to compare them to but I still thought that their price was good. I'll absolutely be using their services again in the future.

They were really personable, responsive and punctual.

They were extremely courteous and professional on phone during scheduling, and arrived promptly. Gave us a fair description of what problems we might face, and explained some issues we had with current plumbing. Price seemed a bit high to us, but we had not hired a plumber in 10 years. They were able to install in a few days, at our convenience, and again arrived promptly. Covered their shoes on the way into the house. They cleaned up afterwards very well. Worked in a professional manner, and we are extremely pleased with the job. We would highly recommend them to others.

Their installers were extremely professional and friendly. They first laid down dropcloths throughout the working/path areas in the house. They all wore booties so that there was no possibility of dirt being tracked on our rugs. This was a numerous hour install, and they really went above and beyond, even taking the time to explain the entire operation and install after the job was done. We bought them pizza and sodas for lunch, and would have thought that it was the best meal they had ever eaten. The thank-yous just kept coming. I would recommend them to anyone who was having heater-a/c problems.

I was given several different choices, i.e. replace toilet or rebuild toilet. I was given the prices up front. The plumber explained to me the different choices and costs very clearly. I chose to rebuild toilet. The work was done quickly and VERY neatly. It could have been VERY messy as there was that "blue stuff" in the tank and it had all congealed. FYI: Do not use the in-tank toilet cleaners as it will speed up corrosion. I had also scheduled a A/C maintenance check for the same day, but the company had to cancel due to many of their customers who were without A/C. They then waived the dispatch fee of $49.50. We rescheduled for the following week. I will definitely use this company again. They were very professional and courteous. The repair took about 30 minutes. I was VERY satisfied.

Went well. Had to wait several weeks for an appointment, but went well besides that. They give you a 4 hour window and call you about 45 minutes before the techs arrival. The tech arriived right on time. Very professional and answered my questions. Also cleaned up well after himself. Also a nice plus- I got $10 off the service for placing a lawn sign in front of my house for the next 10 days. Very happy overall.

Call to Answering service was very pleasant and professional and scheduled appt.that was convenient for us. Technician arrived during scheduled time window and was pleasant, courteous and did the needed work on A\C. He also gave us advice on what type of filters to use. Technician even wore covers over his work shoes without our having to ask - they do that on all their calls. We commented on how customer oriented Horizon staff seem to be and he shared with us that they provide extensive customer relations training to staff on a continuous basis - it shows !!

Answering Service for Horizon was pleasant, professional and thouroughly explained how their service works and currrent discounts available. Scheduled an appt that worked for us. Technician arrived on time and replaced pipe. Since we were also scheduled the following week for an A\C tune up, he explained how their service contract worked and by going with the contract we will save money on future tuneups for Heater and Air conditinoner as well as future plumbing calls. He checked all of our sinks and toilets for proper operation and advised us about one of our toilets that we need to keep an eye on since it may need a rebuild

They did a nice job. Everything is working properly. They were polite.

I am responding to a home inspection report for a house that I am selling. The faucet leaked and was old. I called on Monday, the scheduling and administrative coordination was excellent. The had a technician out at 9:00 am the next morning. They supplied the part at my request and the job was completed in about an hour. The technician was willing to help me solve another problem about a water leak from the roof which I could never have figured out myself. He was great.