Horizon Services

They did a good job. They identified several problems. They thought it had a specific problem that was causing the leak. They were able to get that fixed. I have no complaints.

Their service is great. They come on time and are friendly and courteous. They wear booties to protect your floor every time they come in. They provide on-going education for the technicians, so they are all really knowledgeable and up-to-date. On top of that, they do very good work!

This was pretty much an emergency repair since the drain line was leaking through the downstairs ceiling and Horizon was as very responsive. From the time I made the call until repairs were complete was about 6 hours, and this was no small job. The entire drain system down to the main line was replaced due to corrosion in the original piping. The technician was skilled and very professional. Once we got the paperwork done he was on the job. My only negative comments would be; I thought the price was a little high but I have no basis for comparison and professionalism only takes a hit because I really could have done without the sales pitch for their service contract.

PLEASE READ MY ESSAY ABOVE . AS SEEN ON DATELINE NBC THIS COMPANY IS RUNNING THE SAME KIND OF SCAMS AND RIP OFFS I FEEL! BUYER BEWARE!

They sent out two techs who were very polite and keep the area they were working in clean. They cleaned and added freon to my unit and informed of some parts which were worn out, but given the age of the unit (30+) I delclined and will be looking to have the unit replaced. Given my experience I will get a quote for new unit from Horizon. I would recommend them for service and maintenance to your A/C unit.

The service is excellent. They are very professional and do things very neatly. They are also knowledgable. The only downside is that they are kind of expensive. They do guarantee everything though. They came out to fix a faucet at no cost. They also come quickly and on time.

Overall, the tech was very polite. As for his expertise, I was very leary and decided to only get the freon charge. The other services I declined as I thought they were very expensive.

Horizon Services sales consultant Nick Spina was impressive the moment he introduced himself to us. He took the time to come over to our property later in the afternoon/evening hours since our work schedules could not allow us to meet during the day. Nick was respectful to not only our home and property, but treated myself and my spouse equally; never focusing on just one of us to speak with. Above all of this, he was respectful and kind to our dogs and was patient with us. Horizon Services presented what we felt was a solid quote for the Geothermal work and the products they selected was exactly what our own research indicated was the best quality for our home. While Horizon Services' price was slightly higher than most quotes we had obtained for the job, they included a maintenance and warranty plan that no other contractor was able to compete with: 12 years! This sealed the deal for us as it spoke to the confidence the company had in its work and the products they installed. Furthermore, the well driller Horizon selected for the job was one we had past dealings with and very positive experiences: Powell Drilling. *Before I go any further it is important to mention that all Horizon Services and Powell Drilling employees showed our home with respect immediately upon entering: Each employee placed boot covers on their shoes and laid droop cloths across all traffic areas throughout the home. Not a single employee from either company stepped foot into our home, even once, without boot covers over their shoes. So my sincere thanks for each and every single one of the two company's employees: Thank you! The project kicked off quickly and accommodated our schedules perfectly. Powell obtained all needed permits for drilling and was on-site personally to conduct full lawn measurements, draw diagrams, and explain the entire process to us step-by-step. And while there are always risks associated with drilling holes into the earth, Powell's knowledge, experience, and reputation set our minds at ease that we had selected the best company in the area for the job. The well drilling process could not have gone any more perfect or smoother. The Powell workers came on-site and were respectful to our home and property and kept us informed of every step of the process and how it was progressing. When it was all done, they delivered exactly what they had promised: Two Geothermal wells at 325ft below ground, a ground loop into the home, and a smooth grade on our lawn ready for grass seeding. Once Powell was done with the ground loop, Horizon wasted no-time scheduling the installation of the equipment. Horizon showed up right-on-schedule as promised and began with what we believed was the most difficult and satisfying part of the entire project: cutting and removing our old heating oil tank and system. They made the dismantling and removal of our old clunky energy-draining systems seem simple. Installation went very smoothly and took 2.5 days from start to finish. The employees worked well into the late afternoon and evening every single day, with Powell's employees coming on the evening of the second day to prime the ground loop and finish the pipes into the flow center -- staying until 10PM to get the job done! Each and every step of the way I had questions. And never once was I disappointed with the responses from Horizon Services' employees. If the employee did not have an answer for me immediately, they radioed into the office and got it for us. There was a service manager on-site every work day to check-in and observe the work being performed. All-in-all, we felt very informed and very aware of all activities being performed within our home and never once asked ourselves: What are they doing down there? Nick kept in contact with us to ensure the job was going according to our expectations. On the final day I wanted to add a last minute addition to the installation. The Horizon employee radioed the request into the office and within an hour Nick called me back and had the part being delivered to our home! When the work was complete, the Horizon Services installation staff walked us through the whole system, how it worked, what every component was, and answered every single question we had asked. They spent a long while cleaning up and when the job was done our basement had never been more clean than when they left it. In the end, we do not have a single complaint or negative comment about this experience and our dealings with Horizon Services. They performed above expectations and the system has performed equally. Horizon Services has our absolute deepest thanks for making a very large complex project within our home so very easy and so very flawless. I strongly recommend this contractor!

Initial service visit was prompt as was estimator. Work was performed as scheduled two days after the estimate. The total cost was expensive but the crew made sure everything was right. Installed new ductwork to ensure return air flow was correct, staying much longer than initially predicted to complete the extra work without charging more than the estimate (on a Saturday no less). Calls to office were courteously received. The installed equipment is working well and is more efficient, as promised. I am well satisfied with the service and the company.

check/fix A/C. Said leaked. Put on O-rings, but that didn't fix it. Wouldn't do more, but wantedto replace. However, unit not very old.

Overall Horizon is unethical with their pricing and lacks competent service people who just like to pull out price books.

The whole experience was great. They have a great guarantee with program benefits.

I receive a lot of mail from Horizon and I guess I finally submitted to the advertising blitz and decided to give them a shot. I submitted an online request for contact on a Sunday afternoon and a representative got back to me first thing Monday morning, which was good. I explained the work I need done and the time frame I was looking to have it done in (late July early August). He proceeded to inform me that Horizon does not perform duct work during the summer and that I would have to wait until fall to have any duct work done. I asked why, and his response was that they did not have the man power for a 4-5 day job. This doesn't make sense because Horizon advertises having a large fleet of 200 trucks and technicians. I have had smaller companies look at the job and have no problem with the time frame. I don't understand how this company has survived turning down big dollar jobs.

Excellent. He arrived on time, explained the problem, gave me an estimate before fixing my AC and repaired it quickly with a guarantee.

Invited them out to give me an estimate on a new air conditioner and gas furnace. They recommended a heat pump with a gas furnace backup. I agreed with their suggestion and told them I would think about it. In the meantime, I called a few other companies for estimates, in one case for the same exact equipment. What I found was that they were dramatically overpriced, by about 15 to 20%!!! When the sales person stopped back at the house and I informed him of this, his attitude changed quite a bit. Needless to say, I will never bother to call Horizon Services for any type of work in the future! Beware!

It was good and I will look forward to having Horizon complete services for me and my family in the future.

A customer who pre-pays for a service contract should be treated better, and the company should know their business and schedule these tune-up appointments appropriately within the season.

I decided to use Horizon Plumbing Service because they had a special going on so I paid $99 for service. The price was very good and attractive, it was half of what we paid the last time.

My second incident in the same week involved my HVAC. The condenser to the AC was not blowing, so I called Horizon on Monday, May 28th. I was told I could get someone out to look at it on Monday, June 4th. I explained I had a service contract and had been a loyal customer but was told 7 days was the earliest someone would be available. Since it was in the 90's, I called George H. Burns who was there the next day. Thank God I did. Burns looked at the condensor and said there was nothing wrong with it. They then looked at the furnace while I shadowed them. The tech quickly showed me two lines disconnected that would cause the condenser not to work. The last person in the furnace was a Horizon tech in December during one of their free service calls you get with your contract who was trying to sell a new unit, but just sold me a new motor instead. Was I set up for a spring/summer service call deliberately? You be the judge.

I will be calling them back soon to look at my air conditioning. They seemed like they were all right. I mean they came out on time and were very professional I thought.

They are a huge company. We were not thrilled about them. We felt that they were constantly trying to sell you something. We will not use them again.

I would not recommend them to anybody else. I'm waiting for my contract with them to run out.

After checking the size of both furnance and condenser, counting registers/returns as well looking at main breaker panel, his visit turned into Let's Make a Deal about the pricing and not being to use the coupon I had from the mail, etc. He put three configurations on a piece of paper: silver, gold and platinum. No model numbers, sizing, or BTUs; just prices and the number 5/5, 8/8 and 10/10. The lowest quote was $4,000 over another quote for what turned out to be a Lennox. To this day, I am still not sure of the model number at all. After the visit, I emailed him today and asked for references, model numbers and asked if he could quote me other manufacturers such as Carrier, American Standard and Payne. He told me since they don't give out any customers names to look on Angie's List and the Better Business Bureau as well as their website for recommendations. As for the other manufacturers all of which they claim to install according to their wonderful website (except Payne which is made by Carrier), he told me they only install Lennox or Trane. I guess bigger is not necessarily better.

They were called for a particular repair, and the first service man that came had absolutely no idea what our system was. I will give him points for being honest enough to say that he didn’t have a clue on how our system worked, and that they had sent the wrong person. Then it took another couple or three hours before they could get somebody here who did in fact know. We had called on a Saturday night, and the first gentleman did get here promptly on Sunday morning, about nine thirty, but couldn’t do anything. It was some time after that, when somebody else actually showed up. They recommended a fair number of things that they thought we needed to do, which we opted not to do. Eventually, they did repair the unit, it worked and it’s held up. Both the gentlemen who came were very polite, very professional, and very good. I thought that the actual service people were very good, the fact that they couldn’t get their act together and get the right person here caused us to wait for the second repair man. They didn’t charge us for the second visit, and they shouldn’t have, because they screwed up.

They are very reliable. They do a great job. They warranty their work.