Horizon Services

outraged over their prices.! Who charges over $500 per hour?!

They are very good. They are expensive. The price is really high. Their quality is good. They are just overpriced.

Next time I need a plumber I'm going to check someone else because of the price factor.

very good and no problems, did fine job!

Check up went fine and was reasonably priced. However, the technician overstated the safety concerns and the salesman they sent to do the boiler estimate gave us a great deal of misleading and outright wrong information regarding the heating problems we had been experiencing and possible solutions. He was a salesman rather than a trained boiler mechanic and put us through some hard core sales tactics. When we said we planned to get additional estimates, we never heard from him again.

All my equipment is brand new so. I have a new A/C and heating. They are terrific. I have used them again. 2 people came to complete the service. They replaced a complete heating and A/C system.

Work was started within a day or two of signing contract. Work was done in a little more than one day. Excellent installation. My only problem was the cost: about $14,000!

The technician Mike Vognetz was amazing. He was excellent. He was on time. Real friendly service. He answered all my questions. He changed the filters and then he showed me how and then made sure I new how to put it in. He triple checked everything and cleaned everything. You could tell it was a very thorough service. It is very rare you get service like that.

they did a great job. always on time and professional

Always able to complete on first visit

I think it was a good price for what we got. That they are a nationally known company, and they are good. They were professional, and good.

I think it was a good price for what we got. They are a nationally known company and are very good. The employees are professional.

Plumbers were fine. Needed a warranty call back. Work is ok now. I know plumbing work isn't cheap but seemed pricey. Tough to shop around cuz ur already in for 49 bucks to get them out for estimate.

They know what they are doing but they are very expensive. The price includes future emergency service by joining their community of subscribers. Price also included a $37 discount. Quality work and they are dependable.

Very polite and professional, but they are overpriced for the service.

These guys know what they are doing and take to time to do ALL of the checks required. They answer questions politely. ( I have had several other companies in the past come out and do nothing-do they think I'm stupid?) I wish this company did other work besides HVAC and plumbing, because I would trust that any work they did was going to be excellent. When you have a company like this, it takes the stress out of having to get a repair.

Everything about them stands out. Their service people that come out are knowledgeable, their friendly, and they are clean. They are a great company. They are a little expensive but you get what you pay for.

It is a really great unit. We noticed the difference right away. We are totally satisfied. We have used them in the past.

It has been horrible. I was told that he couldn't fix a problem if the heat was working for the time being. I was told I needed a new inducer and pain nearly $800 for it. They installed the inducer and about 2-3 hours later it started making a louder rattling noise. It took me 3 more service calls to get someone to finally admit they had given me a defective inducer. After that a few weeks later the heat stopped working. They left me stuck there with no heat because they had no openings, even though I was a so called "priority member" and my calls would take priority over other non-members. What a joke that was. Then they kept making customer service calls to see if I was satisfied.

Their trained they know what they are doing. Their polite and they put those stupid shoes things on which I don't really care about, evidently I have to take up one of their tools and come up the steps and say hey you, there's a tool left behind and so every time any guy comes to my house and does anything before he leaves I look around the area and make sure what tools he has because I had the point where Horizon had give a tool to the next guy the next year and say last year the guy left this here take this. They know what their doing and they do the job and they take the proper time to complete the whole maintenance check and they inform you of what their seeing.

We requested a quote for a replacement AC system and to resolve cooling issues within the house. I was very specific with my needs and it was like pulling teeth to get an appropriate answer. When I asked for a more detailed proposal of services I was met with resistance. They advertise an apples to apples comparison, but only when they get to perform the comparison. (i.e. let me see the other quote) I am capable of doing that myself. I used to work in the field and am very aware of the general pricing for systems. My quote was WAY over priced. When I finally got a more detailed cost breakdown discovered add-ons that I didn't even need. Multiple times I was told if I could commit within a day or two they could give me a discount. The discount brought the price down to the REAL number. For anyone who doesnt know it would seem like a great deal. Pricing Bait and Switch. The only good thing I have to sat is that they were clean and did put on booties before they entered the house. Unless your desperate, shop around... you will probably make out better.

It was part of a package deal. They came three times, twice in the summer and once in the winter and you got put on a priority list. For the three service calls it was $195. The price is pretty competitive. I chose them because they are a large company and I wanted to be a verified customer of a large service company should we have a disaster with cooling in the summer or heating in the winter. They were prompt and very clean about the house. They offered me some potential cost saving tips in operating my heating system.

Their not cheap but their good. Their very competent and they will make good on whatever service they do if it doesn't go right they'll make it right so your not really taking any risk using them because they give you a lot of service their gonna be more expensive than maybe some other local plumber or heating service.

At the beginning of the season they usually put out a coupon on Angie's List. I would use them for the stuff that they do for coupons and maintenance, but I would not use them, really, for any big jobs.

We chose this company because they were family owned. Even though the earliest appointment they could get me was a week and a half later, we decided to give them a shot. Then they called Thursday afternoon to cancel the appointment because the plumber was going to be out sick. Their website claims "We complete 98% of all plumbing service calls the same day that you call and schedule." However when I inquired about that, I was told they were referring to emergency calls. I canceled the appointment and have no intention of using their services.