USA Home Improvement Solutions Incorporated

The roof may look ok, but I am extremely dissatisfied with the ?cleanup? after the job was done. The workers left multiple pieces of very sharp metal all over our yard. We keep finding more metal each day, especially as more snow melts. And it is absolutely unacceptable and inexcusable! We have three dogs, all of which are now being put in serious danger on a daily basis due to the workers? sloppiness and unprofessionalism. We also found a screw as well as a sharp piece of wood. When we discovered the first two pieces of metal, we called and addressed our concerns with USA Home Improvement Solutions. Someone came out the very next day? only to collect the check (we paid in full) and to nonchalantly defend the workers. There is no excuse! You cannot defend this! He also had the audacity to suggest that we get a metal detector. No! YOU should get one and scan our yard! Quick to cash a check, yet can?t clean up after yourselves or take accountability/correct this negligence.

Exceeded expectations.

The USA team provides very responsive customer service and are very courteous

They gave me a schedule and stayed with it.

Excellent good communication quick work.

They left a disaster/hazard daily on the ground and on my roof (cigarette buts, screws). was cleaning up every day. Still find pieces and screws in bushes. The installation crew did a terrible job. had to get a new crew assigned. A crew member just arrived and was recorded on my cameras on my property urinating in clear view! Disgusting!!  Unprofessional! Put a hole in my good rubber roof while working! which was not being worked on. They just walked on and removed debris, then all left. So much bad work. ignorant, uncaring office staff and managers A lot is not done as it should be with metal roofing. Started bad at delivery with nobody helping 1 driver and left in driveway getting all scratched and gouged, which they still fight and say is ok! There is so much to say and explain, but not enough space or time to do it all. Beware!!! 

Work not started yet due week of 8/20 to start

It was OK.

Stood behind their install when there were issues.