Paul Shoenberger Plumbing & Heating

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Description of Work: Mr Shoenberger was very professional. He replaced an old faucet. He was pleasant and charged a fair price. I love my new faucet and would definitely use Mr.Shoenberger' s service again.

Description of Work: The provider did not service my kitchen faucet because I was extremely displeased with his response time via messages through Angie's List. He responded over 36 hours later and only after I emailed a second time telling him I had expected to hear from him sooner. He then responded saying calling is best and referencing that he responded at his earliest convenience. In a plumbing business you don't take my comment of earliest convenience to mean 36 hours. It's just a courteous expression. In fact, I sent the same message stating earliest convenience to two other plumbers who responded within the hour. Paul Shoenberger's lack of responsiveness and what I perceived to be rude comment about him contacting me at his earliest convenience doesn't support the idea that this is a customer service oriented business. I would never use or suggest this provider to anyone. Basic customer service and response time is a must.

Description of Work: General plumbing inspection, advised on low water pressure, installation of new hot water heater, and toilet repairs. Will schedule future appointment with this provided for installation of water heater.

Description of Work: Had to plumb a new sink I had bought and the space between drain and main drain was very short. He took off the clean out and that freed up the space needed. Very good job.

Description of Work: I called for a plumbing estimate and he responded immediately. I felt comfortable with his knowledge and recommendations but decided to go another route with the project.

Description of Work: Paul fixed my leaky toilet.

Description of Work: Maintenance on waters heaters |

Description of Work: Paul is great. He's done several plumbing jobs at my home and will do more. The most recent service was to replace the relief valve on my water heater.

Description of Work: Exactly what they said they would do. I would use them in the future.

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Description of Work: This was over a year ago. Paul replaced our hot water heater which started leaking on New Year's Day, 2014. He gave a stop gap which kept us going til he was able to come.

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Description of Work: They did nothing. I was to get 4 hrs of service. Before the end of the phone call I was up into $850-$950 to have a sink replaced and I had to supply the new sink. Never had work done after his rude manners. Spent my money for nothing Angie's list did nothing for me.

Description of Work: Changed chain in toilet

Description of Work: He did what I called him for -- install new shower head faucets. It went fine.

Description of Work: Well, this experience ended up being more complicated than expected. | |The short version is that Paul and I did not communicate well. | |Here is my story. I've given myself plenty of distance before sharing it, as it was kind of traumatic. As a first time and new home owner, originally from a region that does not have basements or crawl spaces, I am admittedly ignorant regarding basements and crawl spaces. We contacted Paul because our kitchen drain was sluggish and sometimes backed up when the washing machine ran. | |After scheduling an appointment using Angie's list, I ended up needing to call to make arrangements. This is probably true for a lot of people, but it was much easier to get a clearer idea of what the scheduling issues were over the phone. Paul said that because we were far from his general work zone, he would come and do the inspection either in the evening (after 5:30) or on the weekend. This wasn't great for us, but we made it work, and he came on a Saturday morning. | |When he came to check out our issue, he seemed kind of annoyed. We showed him our sink issue, and when he went to check out the crawl space, he said there was water in the crawl space and he wouldn't be able to go down there. We told him we had 2 entrances to the crawl space, but he couldn't get a good idea because of the water via either entrance. He then said he'd have to leave and get special equipment and protective gear and come back another time if we wanted him to check out the issue further, but he said it in a way that made us think he didn't want to do this. He told us that he was certain, however, that that the sink issue was not a broken pipe (which we wondered because of the water) or clog, but that our pipes needed to be vented. He quoted us $350 to install the vent, which seemed reasonable. | |We also asked him about fixing the handle in our bath tub, which leaks water when it's on. He told us that the style we have is really old, and it would be more expensive to rebuild it than it would be to replace, and that replacing the system would be safer as well. The cost for replacement would be $650. We thought that was high, but after comparing to other prices, we have learned that to be very reasonable. | |He told us the first thing we needed to do was resolve the water issue in the crawl space. Because we thought it was related to rain, we contacted an encapsulation specialist. That person discovered (just by looking into the crawl space) that we had sewage in our crawl space, and we needed a clean up crew. Obviously our problem was much bigger and more immediate than we thought! | |We got in touch with a nearby plumber since we were under the impression that we were far for Paul, and that plumber recommended a clean up crew to us. The new plumber didn't go into the crawl space, but checked our clean-out for the main sewer outside (which Paul did not do), and suspected that we had a clog of some type. | |At this point, I contacted Paul through Angie's List to let him know about our disappointment in him not being able to identify the sewage that the encapsulation specialist could so plainly see from the entrance to he crawl space. I believe that people make mistakes, and I was trying to give him the opportunity to correct this one. We had not officially hired the other plumber to fix our issue yet. | |However, instead, Paul was defensive and rude, and he accused me of not wanting to spend the money to protect the health of my family. He was obviously overcharged with emotion in responding to my email through Angie's list. This was especially difficult because the situation was really scary for us! We have an infant and a new house and all of a sudden things are going pretty badly, with possibilities including mold problems, warped floors, and needing a new sewer. A little compassion from Paul, or at the very least a more professional attitude, would have gone a long way. | |In the end, my assessment is that Paul has very competitive prices. I think that he is probably a capable plumber, but I did not get to see his workmanship. But I also think that he does not communicate well, especially not via email. After his insults, I could not work with him, but he didn't put any effort into trying to regain me as a customer anyway. Having been a customer service rep before, I ended our communication with telling him what he should have said that would have left me with the impression that he was a professional and we had had a misunderstanding. | |I hired the other plumber who discovered quite the mass of tree roots in my sewer, and resolved the difficult issue for us while showing us some much appreciated sympathy.