J&M Heating and Cooling

This is a review of J&M Heating and Cooling. I called about a quote for a boiler/hot water heater inspection and Phil returned my call the same day and said it would be $99. I made an appointment for him to come by. He showed up on time and had me turn up the heat to inspect the boiler. Everything has been working well; we just wanted to make sure it's still good since it's 10 years old. He said it's a good high-efficiency system that doesn't need cleaning, so he didn't do anything so he wouldn't charge us anything! We talked for 10 minutes or so and he gave me some advice about the boiler as well as about using peppermint oil to repel mice (one got burned in our boiler before)! Extremely friendly, polite, and seemed to know what he was doing. Would strongly recommend this company.

unknown

Phil and Tom were the ultimate professionals. I needed a furnace fast, since winter was coming up. I was concerned that the pipes would freeze. We set up an appointment for the morning after I called him, the next day he gave me a quote, which wasn't easy because of the additional problems he had to fix from the missing and cut and missing duct work that was left there. The following day was Thanksgiving, and he came by the day after Thanksgiving to start the work. No holiday break for these two guys. The Furnace and AC units and a missing return vent were installed by the Monday after Thanksgiving. In the next two days, they finished running the ductwork to the kitchen, dining room, two second floor bedrooms and bathroom. The following day the gas was turned on and everything worked beautifully. It was only 9 days from when I first called them, to when they finished everything. I would highly recommend these guys to anyone in need of HVAC work, no matter what it is. They knew how the house was built, and were able to run the duct work in the most efficient manner. They were punctual, worked expertly and diligently, cleaned up after themselves, and provided a great service for which I am so grateful. Thanks Phil and Tom!

They were freindly and on-time. They came out immedialty after I called. I am not knowledgable about heat pumps and they were very up-front and did not try to hide anything from me and was a great price.

unknown

Fast service, professional & courteous

J and M scheduled and maintained their appointment time. He assessed and repaired the problem in a timely manner. I would highly recommend the professional services of J and M Heating and Cooling.

Phil (one of the owners) came out to my home, addressed the problem (my heater stopped working on New Year's Eve) and replaced my gas heater. Phil was professional, friendly, honest, caring. He came on New Year's Day, and replaced my heater the very next day (it had to be ordered). He provided me with 3 space heaters to use so I'd have heat. Phil spent the time with me, making sure I understood exactly what was wrong, what needed to be done, and my options. I will never call anyone else again!!!

See above.

Phil showed up as scheduled to provide an estimate. He explained what new duct work would have to be added to accommodate central A/C in my house, discussed the best placement for the outside condenser unit and where they would run the pipes in the basement. Phil reviewed my options and provided me with 2 detailed quotes as requested; one for a less-efficient, budget system and the other for a more expensive but more efficient system that would also allow me to receive a $300 PECO rebate. When I received the estimate, Phil had also included an informational brochure on the furnace that would be installed which listed its specifications and its warranty. I thought that was a nice touch. J&M's prices were competitive with two other estimates that I received but we decided to go a different route this time. However, I would not hesitate to recommend J&M. Phil was professional and took the time to explain everything (something a lot of contractors do not do when they are dealing with a woman).

Every time I called them for service, tey pulled through and made it to my home the same day and not only diagnosed the issue but made the repairs immediately. They are professional, they work quickly and efficiently, and I highly recommend them for all Heating and A/C needs.

I noticed early morning that my hot water heater went (no hot water & was leaking). J & M were able to come out that day to replace it! The way my old heater was positioned, whenever I opened my basement door, it hit the mechanism in the front of the heater. Tom went the extra step to not only replace my heater, but also to cut away and replace a lot of the old piping, so he could move then new heater in a bit and tilt it towards the basement. I am completely happy with his work, the price, and I can now open my door a lot wider without banging against the heater!!

This is the second time we had J&M complete work in our home. Their motto is "Do it right the first time" and they certainly do. The owners, who also perform the services, are prompt, courteous, and clean. They answer the phone and return messages promptly. They arrived when they said they were going to and worked a full day without breaks to finish the job on time. We have young children and they were mindful of this while they were working in our home - being quiet around nap time, using clean tarps, etc. Our considerations were taken into account every day and our questions were answered honestly. If there was something we needed changed, it was changed without hassle (placement of A/C registers, equipment etc.) The price was very fair. We heard about J&M through another satisfied customer who heard about them from a neighbor who was a satisfied customer. We would definitely hire them again for our HVAC needs.