Bear Service LLC

I am an actual customer of Bear appliance service. We contacted them on 10/17/24 and requested service for our GE washing machine. It is now December 9th and we still do not have a working washer. There are many reasons why but the main reason is that Bear misdiagnosed the problem. Their service technician gave us bad information thinking that the main control board needed to be replaced. They installed a door switch first and that didnt fix it. They came with a control board, installed it and it immediately fried. The tech said he brought a bad board and was going to get another one. Im not a repair tech but I knew that he was wrong. A board fries when it gets resistance. The resistance was coming from a bad drain pump. I had to call a qualified repair company to come and diagnose the problem. It took them all of 15 minutes to diagnose. It was a simple fix. The management at Bear isnt calling me back. Im waiting for someone to tell me what they are refunding me. I have spoken to Dan several times.

It was okay. He did not do a great job.

Used Bear in the past, before they expanded, and had excellent service. This time, they first sent a tech who diagnosed problem as a faulty ice chute flap, which he subsequently replaced. I was skeptical that was the problem, and urged him to also replace the temp control panel, which could've been the problem (according to the internet). He obliged me and ordered that part as well, but when he came back to install both didn't install the control panel properly, and had to come back a third time to fix it. Spent $360 in labor & parts. Original problem recurred within 30 days. I asked for a tech with more experience. That tech quickly diagnosed the problem as a faulty defroster heater and said he would order parts after talking to his boss about a discount. Seemed excellent. Heard nothing further. Called the office next day to see if parts had been ordered, and the service mgr said he needed to check with the tech and would call back. Didn't call me. I called the next day, got a recording, left a message. Heard nothing. Called the next business day, a Monday, left a message saying I needed to hear from him. Heard nothing that day or since. I ordered parts myself based on their tech's diagnosis and will do the repair, hoping it fixes the problem. Will not use them again.

Long story short. They took my deposit, they scheduled an install date. Then they pushed back the install date an additional week. They never came on the install date. They did not call or return my voicemails or emails requesting to know what was going on and that I wanted my deposit back. The next day the owner called and said he would return my deposit, but as you can guess it has been 5 days since that call and agreement and nothing still. Now going the legal route to get my deposit back. If I could give a lower Star I would. Angi, please report them and protect your customers from future headaches and B.S. Also to protect your reputation. Thank You.

They were very professional and prompt in quoting for the job and they performed it within days once I gave them the go ahead. I was totally satisfied with the work and they left the jobsite neat and tidy

Wonderful and would highly recommend this company with no reservations. We were so thankful we found them and they were able to repair our Refrigerator.

Not bad but got no reply on the day it broke. No one available the day after Christmas.... what a shame cause that’s when i needed them. Had to buy a small chest freezer from Home Depot to hold me over. Was even going to buy a new freezer but delivery would have been in 3 or 4 days... another bummer. Bear services did call me back and I okay’d their services. The guy who showed up was good but then had to wait 3 days for my part. Freezer is back and running again and I am pleased. A home owner doesn’t like waiting when it comes to refrigerators or freezers breaking down.... oh well, it all worked out but I did put out more money then I anticipated.

Workers were pleasant, professional and respectful.

Excellent company and excellent repair. Love this company. Will use again

It was really great. We moved here in 2019 and they are the company that we hired. I like the communication and I like how they let me know when they are coming, and I can pay by credit card. They are friendly, knowledgeable, very considerate during the CoVid times. They wear mask, diligent about safety, and responsive, I will ask the company for a contact, so that they can always check my A/C.

Absolutely excellent. The technician was very knowledgeable, respectful and friendly.

Tech gave accurate diagnosis of problem He immediately purchased part needed, returned promptly and completed repair all within few hrs. Machine operating. He noted another small part needed and will return later at our convenience with no extra,service charge.

Bear did a great job replacing the door lock mechanism on my Miele Dishwasher and didn’t try to up-sell me like another repair place did... Communication and timeliness were excellent. James got the job done quickly and for a reasonable price. We will call them again.

The technician came and he ran the dryer and cleaned the filter. Did not open the machine and do any testing. Gave us a list of parts with a total of $341 after substracting the $99 we paid that day. I thought something was wrong so I checked with the GE parts department. The solenoids were listed for about $25 but the other two parts were very expensive. GE parts department said that one of the parts listed was not even in the machine. We found out that for this problem, it is usually the solenoids and we ordered that and fixed it ourselves. The dryer is working. Essentially, Bear Service LLC would have ripped us of about $300 in parts that did not need changing. We would have never known. I talked to the manager and he was defending the technician that he can know just by looking at the machine as to which parts are not working. I will strongly suggest not to call them.

Ok, They fixed it.

Excellent experience. Quick and correct diagnosis plus James noticed hoses needed replacement. Part was ordered and within a few days it was fixed.

A technician came promptly and diagnosed the problem. He said that he needed to order a part to fix the freezer and disconnected an electrical component that had malfunctioned. Three weeks elapsed and no word from this company. I called and left a message (the phone is never answered by a human) requesting an update on the status of the repair. A person called me back informing me that she would let me know the status of the repair job in one hour or, at the latest, by the end of the day. No phone call was returned after waiting two days for a reply. I called again and left a message. This is no way to run a business!

Good. Tech was very experienced. Finished install looks excellent. Would hire again in a heartbeat.

Great. I was contacted immediately for an appointment. I requested an early one, was sent the name and picture of the technician, James. He was on time, professional and personable. Based on my description of the dryer's issue James proactively had the right part on hand. Price was fair. Definitely using them when the need arises!

Prompt service. Tech gave me good advice. Dependability of newer appliances is disappointing but it seemed wasteful to replace a 4 year old machine. Washer has worked fine since repair.

The service was great, the technician was on time, knowledgeable, and professional. Some parts was needed to be replaced so they ordered the parts and came back to replaced the parts and it was great after that. The refrigerator is now working. They were very fair and reasonably priced.

It was excellent. Called and came earlier than appt. Pleasant, efficient and knew what he was doing. In and out in no time. I was impressed. I would certainly use them again.