Bear Service LLC

Very personable and professional. Issue with 3 switches was resolved in a timely manner. Would hire again. Replaced 2 of 3 switches while explaining there's an issue with the 3rd one requiring further diagnosis. Decided to address that one at another time, Great job,

Friendly and personable. Didn’t talk the us as if we were too old to understand what he was talking about.

They missed the first appointment, I called them and they came the next day. They were very apologetic, they did fix the problem.

It was refrigerated repair. The cost of the repair was not worth it on an old refrigerator. They were honest and fee for coming out was reasonable..

Prompt and courteous and solved my problem

I was told there would be a 99 dollar service charge, but would be waived if I accepted them to fix. When the tech showed up and wrote up the quote the $99.00 was included. I called Dan at Bear and he said it was not included. Well,when the tech came back after ordering parts I asked him again about deducting the $99.00 he said that it was still included, per instructions from the higher ups. The tech said he wished they would tell the client what was up with that. I ended up paying $261.00 to replace a hinge on the refrigerator door. Something I could have done myself. Just seems like a very dishonest operation. Would have never accepted there service has I known. Really seems dishonest and I feel like I was ripped off. I should have read all of the negative review before contacting them.

Very friendly and professional

Excellent service, very knowledgeable, quickly fixed the issue with the freezer at a very reasonable cost.

The technician was very knowledgeable and helpful. Our drier was 25 years old and repairs would have been too expensive. But he gave us a list of what the most reliable brands and models are, which was very helpful when shopping for a new one.

Worker was pleasant and knowledgeable.

They were very reasonably priced, concise, and efficient.

Diagnosed and fixed the problem

Quick, looked once and solved the problem and was able to complete in a timely manner

Quick fix! Was up front with all the possibilities.

Very professional and responsive. Terrific customer communications.

They responded with an appointment the next morning. Jorge was great!. He was on time, professional, very knowledgeable and friendly. He fixed 2 of my appliances satisfactorily. Explained everything to me and gave me tips for maintaining them properly going forward. I am very pleased.

he found the problem and repaired it satisfactorically.

I made a very good local business choice.

Professional and friendly. Explained how to change timer if I want to do so. Did exactly what I had agreed to in the contract. Very happy with the results.

The work that needs to be done with completed however the repairman left damage on my appliance so I am still waiting to hear from customer service.

The Serviceman didn’t explain that repair would take awhile to complete - the refrigerator needs to cycle through temperature regulation several times before completion of the repair.

A total mess. My GE dishwasher was not draining, and after less than five minutes I was told I needed a new drain solenoid. The part is about $20 on GEs parts website, but Bear wanted $250 for parts and labor. I was out of town and needed the dishwasher fixed ASAP, so I sucked it up and paid. Part took forever to come in, and the installer took 10-15 minutes to swap it out and **test** the repair. That night we ran the dishwasher, and the next morning we discovered that the dishes were not washed. I called them back out, and now a third technician actually took the time to figure it out. The actual control board was not working, so the dishwasher was never getting the signal to start filling it with water. No idea if that is the actual issue because Bear never called me back about obtaining the part. I searched for the part, and it appears GE no longer makes it. I called Bear back and got a promise that a service manager would call me back and rectify the situation since I has already spent so much money on a fix that did not work. It has been several days, and no follow-up from them. A complete waste of my time and money. On top of all that, they had agreed on the phone to have the third tech also look at an issue with the stove but once he arrived, he received a call from his office ordering him to not look at the stove because they wanted to send a fourth guy out for $59 just to tell me that the stove was not worth fixing. The point of calling them in advance to have the third guy also look at the stove was to avoid yet another service call and fee. I am very frustrated and will stay away from Bear in the future.

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My appliance is still not fixed. They ordered the wrong part and now we are waiting for the right one!

While we didn't end up repairing our refrigerator we felt we had quality service. Our technician ben was polite, courteous and helpful. At his recommendation we decided to replace versus repair and Ben was helpful providing general thoughts and recommendations.