Bear Service LLC

Very prompt, very courteous but did not fix washing machine - maybe it was too old. Anyway, paid for part that did not fix. Was it bad diagnosis? Who knows. In any event, ended up scrapping unit and getting new washer.

Great service; on time; honest; professional; efficient.

On time, professional, good work.

Project still in works waiting for part from manufacturers! Bear Services handle all communication with the Company...kept us informed of progress! Very professional!

Prompt response to my initial call to fix freezer. Gave me the diagnosis of problem and price. Freezer had to completely defrost for 24 hours before he could repair . He arranged an appointment for two days later. Ben was on time and completed the repair. I have been recommending Bear Services ever since.

Wonderful! Quick response and professional repair service technician. Highly recommend Bear Service appliance repair. I will call them first from now on.

great work, professional, great price

Mostafa arrived just as my power went off. It remained off for the length of his stay, and he had to assemble a heavy, complicated platform bed (with drawers) with only weak afternoon light to guide him. He worked carefully, efficiently, and without fuss. When the job was done it was everything I hoped it would be with nothing undone and nothing left over. I have nothing but admiration for the work he did for me.

No response/ no complete - job started weeks ago- replace a waterline and valve for ice machine. We paid them and havent been able to get a response as to when or if they will return.

Been bad experience. There is no communication with his customers.

They were very dependable which is SO important. They responded to our e-mails and phone calls and they were ON-TIME for their appointment. Ordered the part we needed for the dishwasher and had it in one day! Did a great job overall.

Replied quickly, James was clean professional and knowledgeable.

Diagnosed problem.. no work done yet. It is up to me to decide on repair or replace. The employee was very nice and polite and helpful!

Ben was awesome. He communicated very well and showed up when he said he would. The work was a little more of a challenge but Ben let us know what was required and the additional cost Great experience!

I had 4 window air conditioners and a curtain rod installed. They had to reschedule the original appointment, but they were able to give me a new appt. within 2 days of the original one. Communication was clear and confirmed by email. They arrived on time. They were professional, knowledgeable, well prepared and kept me well informed about what they were doing at each step. I thought the rate they charged was fair and I will use their services again!

Not good.

Knowledgeable and efficient

Ben was very professional and fast, Came in and was very kind and considerate considering my disabilities and age and fixed problem in 5 minutes. Knows his stuff. Would request him again.

Professional

Extremely honest with their review of our fridge.

Customer service by most was good. The issues we had were: on the initial visit the expectation we had was that they would diagnose and review every part of the dryer to determine exactly what was going to be required to fix it. We were told it was one item they gave us the quote we said move forward, when they came out and put that part in they said something else was wrong and another part was needed, we told him to move forward on the third time they came out they said all the wires completely disintegrated! Would one not think they should have been easily able to see that during the first visit?! If we would have known that the total cost repair was $480 (after their 50.00 removal due to the issues) which was higher than what we paid for in the dryer in the first place we never would have gotten it done. Additionally when we called during the third week and explained are concern and our need the unprofessional or empathic response was "do you know what a dry cleaner is". oh by the way I did forget to mention on top of that $480 we had to pay an additional $80 at a laundrymat. When the company asked us "how we would rate them" I listed all of the above but I also said if knowing all this from the customer's point of view how would you rate yourselves? I hope by their reflection of this customer experience will help them learn from their shortcomings.

I would highly recommend Bear service. My dryer was a problem child that had many parts replaced and then replaced again due to a blown circuit breaker. They stand behind their policy and came out 4 times until everything had been properly addressed. They are on time and courteous and are pretty fast at scheduling service. Overall nice guys who do good work.