Tor Chimney & Fireplace

We are new to the area and the house we purchased has a log burning fireplace insert. Very efficient we are told. Lighting the fire was a bit of a pain along with a smell of smoke when not in use. We called the people who installed it. They came out and performed a cleaning that took approximately 10 minutes and cost $150. After a few days of not using the fireplace we noticed the small again. With a few back and forth conversations with the installing company we decided to try someone else. We found TOR Chimney and called them. They came out within 24 hours. I was impressed with their promptness. They took all the surround panels off and found the issue. The old original fireplace was never cleaned just the flue attached to the insert. Also they found that there was an offset to the flue to get past the big lintel. This had a lot of debris in it and was part of the pain in getting the fire started. Well right there and then we knew we had a company that was top notch. We decided to get a gas insert installed and of course used TOR. The installation went smoothly and we are very happy with every aspect of the job. We highly recommend TOR Chimney.