TILE STUDIO INC

Absolutely the worst customer service! I recently had a kitchen update completed, and my contractor recommended the Tile Studio to do the back splash. During the installation, it seemed all was going well. My wife and I both had previous work commitments, so we left the installer, Jack, unattended for several hours. When we returned, our brand new kitchen was a disaster. There was chunks of grout stuck to the marble counter tops, a wet towel used to wipe the grout was used to wipe apparent spills / splashes off the new cabinets, grout was in the vents of range, and wash water was smeared across the new hardwood floors. Our contractor returned to the job to clean this fellow's mess. He also suggested we take photos and submit them to the Tile Studio. That was 5 weeks ago, and we have yet to receive either an acknowledgement or an apology. Our contractor also spoke with the owners, and lodged a complaint. Customer service with the company is the pits, absolutely the worst. We had a simple subway tile back splash done, which we could have gotten from anywhere. We just can't fathom how a company cannot simply reply to a phone call or email with a simple "we're sorry for the mess". To be completely ignored is unreal.

To repair, I will need to have the entire floor ripped up to remove the grout. I contacted the owner numerous times and was completely ignored. No way to run a business.