This company has a major lack of customer service and professionalism. Des-Carr Doors installed the garage doors along with a screen door (screen comes down when doors are up) to our brand new home. Our original home was lost in a fire. The screen door was installed less than 6 feet off the ground and the tracks had a sharp edge. Imagine losing almost half your garage as you cannot safely walk under the screen. After my complain the owner came back to my home and raised it another 2 - 3 inches. Cursing and complaining the entire time. Still not satisfactory but what could I do. After a short period of time the screen was falling out, the door would fall out of the tracks and the door handle fell off. The owner has ignored our calls and emails for over 4 months. My fiancé placed a review on the BBB and the owner responded with nothing but lies. Stating the screen was damaged by another professional etc. If he would have taken the time to come back to the home there could have been I'm sure an easy answer/fix. The fact is greed lead the owner to take a project which was too far from his house (his words). He then was unwilling to perform required maintenance, work and repair out of complete laziness. I will make sure to pass along this firms treatment to a couple who lost their house in a fire. This was not a wise business decision as the owner knows the field I work in and the builders I am in contact with.
Description of Work: Garage and screen door installation.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,499
Robert R.
09/2018
3.0
garage doors
+ -1 more
Not great. Used my can of WD40 to lubricate the doors and then took my can with them when they left.
Description of Work: Replace door rollers with long-shaft door rollers
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$150
robert S.
02/2016
5.0
garage doors
+ -1 more
unknown
Description of Work: We had three garage doors replaced and one door opener installed. Men arrived first thing in the morning on the scheduled day. They were extremely efficient and both worked together as a fine tuned machine. They were very pleasant and cleaned up all the materials leaving nothing behind for us to dispose of. We are very pleased with the job and the quality of the product. We would highly recommend this business.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,170
Julia S.
12/2015
1.0
garage doors
+ -1 more
I called Des-Carr several times this year attempting to have my garage doors overhauled. The first time I called to make an appt I left a voice message and never received a reply. A week later I called and made an appt but they called back the next day to reschedule it. When the appt time came nobody showed up. They called me a few days later to say that they just realized they missed my appt, and they rescheduled. Nobody showed up for that appt either. I called a couple of weeks later, left a voice message and never received a reply.
Description of Work: They never showed up.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Lou G.
09/2014
2.0
garage doors
+ -1 more
Des Carr called back and set up an appointment. They showed up the date of the appt and took pictures and measurements. They said they would submit an email quote in a couple of days. After a week I called and they said they were on vacation and would get back to me. They never did. We had used them in the past before the change in ownership. I would not recommend nor use them in the future. A simple "no we are not interested in the job" would have been the professional way to handle this.
Description of Work: The work was not performed. They did not submit a quote
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$7,000
John T.
02/2014
5.0
garage doors
+ -1 more
Programmed 5 remotes and came back two weeks later at no cost to reprogram the remotes again.
Description of Work: Replaced all rollers and cables on two doors.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Richard S.
01/2014
5.0
garage doors
+ -1 more
I have used them before and was very pleased then also
Description of Work: Installed a garage door opener.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$450
Matthew H.
05/2012
5.0
garage doors
+ -1 more
When I first moved into my house about a year ago, I hired Des-Carr to help get my ancient wooden garage door back on track. The service call was very quick and reasonably priced. I knew I wanted to eventually replace the door as it was very poorly insulated and my bedroom is on top of the garage. A couple months later, I had them come out to give me an estimate for different door options. It took about 4 weeks to get the door installed as it was a custom size. Unfortunately, the manufacturer produced the wrong style, but after a reorder that only took a week or so, we were back in business. The install went very smoothly and it's definitely the quietest garage door I've ever heard. Plus, I notice a definite difference in the warmth of my bedroom.
Description of Work: Replaced a two car garage door and opener with a new R19 insulated garage door and springless opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Annette G.
01/2012
5.0
garage doors
+ -1 more
They were prompt and did what they said they were going to do. I would use their services again in the future if needed.
Description of Work: I used the services of Des-Carr Overhead Doors for garage door services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dawn R.
12/2011
5.0
garage doors
+ -1 more
They are excellent and I feel they are very reasonbly priced. They are very prompt and have come out the same day whenever I have called them. I have referred their services to many of my neighbors and they have all been satisfied.
Description of Work: I use their services for all garage door repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JAMES H.
05/2005
5.0
garage doors
+ -1 more
WORK COMPLETED ON TIME AND FOR THE PRICE QUOTED. DOORS WORKING IMPROPERLY WHEN THEY WENT TO INSTALL AND THEY CORRECTED AS THEY INSTALLED THE OPENERS.
Description of Work: INSTALLED 3 GARAGE DOOR OPENERS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,000
04/2004
4.0
garage doors
+ -1 more
THEY COMPLETED THE JOB IN 2 DAYS DUE TO NOT HAVING ALL THE PROPER MATERIALS. THEY WERE VERY APOLOGETIC AND STAYED AS LONG AS NECESSARY TO GET THE JOB COMPLETED THE NEXT DAY. THEY WERE VERY FRIENDLY.
Description of Work: FIXED EXISTING GARAGE DOOR OPENER AND INSTALLED A NEW ONE ON THE OTHER DOOR. HE HAD TO INSTALL EVERYTHING, BECAUSE IT DIDN'T HAVE ONE AT ALL.
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Service Categories
Garage Doors
FAQ
DES-CARR OVERHEAD DOORS is currently rated 4.2 overall out of 5.
No, DES-CARR OVERHEAD DOORS does not offer free project estimates.
No, DES-CARR OVERHEAD DOORS does not offer eco-friendly accreditations.
No, DES-CARR OVERHEAD DOORS does not offer a senior discount.
No, DES-CARR OVERHEAD DOORS does not offer emergency services.
No, DES-CARR OVERHEAD DOORS does not offer warranties.
DES-CARR OVERHEAD DOORS offers the following services: SERVICE, SALES & INSTALLATION OF GARAGE DOORS.