Anthony & Sylvan Pools of Doylestown

Anthony sylvan installed my pool and in 4 years they had to plaster it 3 times. 6 years later and the quartz aggregate plaster is delaminating again at the same locations as it did before. Since the pool was installed the 3 year warranty has expired and even though it's the same issue with their plastering they will not handle under warranty. They promised me 12-15 years if we get the quartz aggregate and got 5.5-6 years and now have a 1.5 ft circle of delaminated plaster down to the concrete! And a few other areas of Hollow sounding plaster. We had numerous other issues with cracking, ledges cracking and they consider them cosmetic - I have a 6 ft crack on my ledge top and on the wall. the tile even broke from the crack! I feel they do shotty work and don't stand behind their work. I have worked with the NPC on the last plaster issue and will be calling them again. They said they would send the renovation department to talk to me - not letting anyone from that company show up at my house or do any work again!

Horrible experience. The pool looks awful, we paid for upgraded plaster and it is splotchy and white. They â lostâ all of the caps for the inlets and filters, they also scraped out the caulk between our tile line and concrete and then didnâ t replace it. We have called and emailed for weeks and they literally donâ t care. Donâ t waste $20,000 like we did.

Horrible experience. The pool looks awful, we paid for upgraded plaster and it is splotchy and white. They â lostâ all of the caps for the inlets and filters, they also scraped out the caulk between our tile line and concrete and then didnâ t replace it. We have called and emailed for weeks and they literally donâ t care. Donâ t waste $20,000 like we did.

Worst experience with any type of contractor that I have ever had. Tile replacemtnt failed (new tile cracked) and Sylvan would not stand behind warranty. Said problem was due to weather/freezing even though the pool has been in place for more than 20 years and never had that issue. Kept sending various of their employees and each had a different theory as to way their work failed. Awlful company; don't use them for anything. Had a new contractor come in and rip Sylvan's (Warrington PA) work out and do all over again.

Worst experience with any type of contractor that I have ever had. Tile replacemtnt failed (new tile cracked) and Sylvan would not stand behind warranty. Said problem was due to weather/freezing even though the pool has been in place for more than 20 years and never had that issue. Kept sending various of their employees and each had a different theory as to way their work failed. Awlful company; don't use them for anything. Had a new contractor come in and rip Sylvan's (Warrington PA) work out and do all over again.

Beware of Anthony & Sylvan Pools â a company that appears professional but is anything but. Their alluring sales process and impressive 3D pool designs are merely a facade for what is an utterly disorganized and unprofessional operation. Initially, we chose them over others, expecting that a larger, more established company would ensure a smooth experience, despite their premium pricing. However, this expectation was quickly dashed. The nightmare began right after signing the contract. The only commendable part was the initial design process; everything that followed was a series of disappointments. A major issue arose from Anthony & Sylvan's lack of foresight and coordination. In a notable example, their project manager advised us to construct a retaining wall at the back of the pool before they commenced their plumbing work. The rationale given was that the wall's placement was necessary to determine the positioning of the pool equipment. However, once the wall was completed, they cited it as a reason for being unable to excavate for their plumbing, claiming potential damage to the wall. This left us in a predicament where we had to undertake and fund the additional excavation work. The situation was a clear oversight on their part, as they should have anticipated the need to excavate for plumbing prior to the completion of the wall. The compensation they offered for our extra work was woefully inadequate, covering less than 5% of the costs we incurred due to their planning error. Further compounding our frustration, their electrician quit unexpectedly, leading to further delays. We had to hire and pay for our own electrician, with promised reimbursement still pending. The project timeline was a complete disaster. What was initially scheduled for completion in October 2022 stretched out, with the shell poured in November 2022. We anticipated completion by spring 2023, only for it to drag on until August 2023. This not only disrupted our summer plans but also turned our dream project into a prolonged nightmare. Another distressing issue was the coping installation. It was a disaster from the start â unevenly laid with chipped corners and varying gaps between stones, reflecting a complete lack of attention to detail. The mortar was carelessly spread over the top of the coping, altering its intended gray tone to an unsightly beige, completely mismatching the pavers we had chosen. After weeks of arguing and seeking a resolution, we were compelled to hire another company to remove and reinstall the coping correctly. We were initially told by our project manager that we would be compensated for this additional work, but Anthony & Sylvan later reneged on this promise. Financially, the company's practices were questionable. We had paid 90% of the pool's cost by the time the concrete shell was poured. This was done in November of 2022, and the pool wasn't completed until August 2023. We are now fighting, 4 months after completion, to recover over $25,000 for services not provided and additional expenses we incurred, including the concrete deck, electrical work, and the extensive coping repairs. This is over a year since we made the 90% payment they required to continue the project. I also want to highlight that throughout the project, we faced relentless pressure from their project managers to leave a 5-star review, even when the work was nowhere near completion. This practice of soliciting premature positive reviews raises serious questions about the authenticity of their online reputation and is a deceptive tactic that misrepresents the actual customer experience. This entire process, which should have been hands-off and customer-centric, turned into a daily management nightmare, spanning nearly 2 years. We strongly advise anyone considering Anthony & Sylvan Pools to do thorough researc...

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*****ABSOLUTELY THE WORST CUSTOMER SERVICE*****MINIMAL ATTENTION TO DETAIL***** Anthony & Sylvan Pools (A&S), Doylestown/Warminster, PA began our pool build in the summer of 2022. The Project Manager assigned to oversee the construction of our pool was Harald Bottke. On July 15, 2022, Harald Bottke completed a pre-shot inspection of the rebar and plumbing phase of our pool build. Harald Bottke failed to identify a significant oversight by the plumbers involving the location of the main drains in the deep section of the pool. The drains were not centered nor placed in accordance with the specifications of the pool design. One of the most significant issues to date with our pool is the aesthetic issue that will remain with the pool for the remainder of its life (20 years +). The main drains are off-center and not in-line with the center of the pool design. (See attached photos). Second significant issue occurred during the construction phase for the stonework. In early September 2022, I reached out to Project Manager Harold Bottke to inform him of persistent issues I was observing regarding the sub-contractor for the stonework. The sub-contractor crew represented Raymond Surderski, owner of Rasyco Masonary and Landscaping, Douglassville, PA. Raymond was never on site with his crew. Raymond never contacted us to schedule an in-person consultation regarding selection of the stone for our spa and coping. The first day his crew showed up, they arrived in a pick-up truck and started unloading a pile of what appeared to be left-over veneer stone from a prior job. I never approved this stone for application on our pool or spa. Raymondâ s crew was required to pour a footer for our dive rock. Raymondâ s crew took some wood that was lying around, some broken pieces of gunite, small stones, and dirt and put it in a square area where the dive rock footer was supposed to go. Raymondâ s crew left lots of discarded stones and scraps around my pool area and performed work inside of my pool shell leaving saw cuts and marks in the shell. Upon completion of the construction phases for my pool, A&S sent a representative to my home to provide a start-up introduction for the equipment and chemicals. Jeffrey Harrison drew my attention to some drain caps he removed on the floor of the spa. Fast forward to October 26, 2023, my third significant issue and now an outstanding warranty claim that remains unresolved. Recently, I determined Jeff Harrison significantly minimized an oversight by the plaster crew when he came to give us our orientation. Despite the gunite being correctly applied with a recessed area to allow for proper return covers being installed, the plaster crew filled in the recessed areas flush with the PVC pipes. This led to an inability to install the proper spa return covers. Per A&S, the repair would involve a technician hammering out the plaster in the spa floor and then installing the original covers. This process would require the technician to fill the gap around the covers with new plaster that would be different in color and not match, thus visibly displaying rings around the return covers. Last but in no way least, Anthony & Sylvan Pools Customer Service. What customer service? You donâ t have to take my word for the following information, try it for yourself. Please try calling any of the phone numbers associated with A&S Pools Doylestown/Warminister, 215-489-5600. You will go through some phone prompts and will always end up at a recording asking you to leave a message and that a representative will call you back. You wonâ t get to an actual person no matter how hard you try!!!!

From the start till I'd say finish but that still hasn't happened it has been a very disappointing experience. There's no communication between you, the consumer and the company internally itself. If you want to do more work than the pool contractor, have a mediocre product, spend a ridiculous amount of money and deal with a top down corporation of incompetent people then Anthony & Sylvan pools is the one you want! They sub all the work out and every contractor that showed up openly stated that Anthony and Sylvan was the worst pool company around. They also hired some of the worst sub contractors.

Horrible experience. They replastered our pool and it degraded within a few years. Was supposed to last 10-20 years

Never finished the job.

Excellent work

The finished pool is nice, but it was expensive. However, this was our first pool install so not sure how the cost at completion compares to other installers. Also, the pool placement is slightly different than the original plan as it was rotated from the plan. This caused the final lot grade to be different than anticipated with a steeper grade around the back left of the pool. My best advice is to stay on top of everything and be involved through the build process. I wish I would have paid closer attention during the initial excavation to prevent to rotation that occurred. However, all said and done, the pool is beautiful.

Worst experience of our home ownership. Seemingly Bait-and-Switch tactics like promising showpiece and results, but the final quality is a ridiculous insult. They advertise 30 years but they send in so-called professional subs to do the work who do not have NEAR that experience or obligation to the pool owner. NOT ONCE in our $28k renovation did an A-S Manager EVER show up to monitor the procedures, present a Construction Work Plan or check on our satisfaction. We were treated like nuisance callers. Sloppy prep, last minute scheduling, damage and staining to our yard (and neighbors house, used our pumps and hoses which got damaged, cracked the new wall tiles, damaged pool lamp, the new plaster is stained, blotched, streaked and does not come close to what we were told (and SOLD) to expect. Now the spa system no longer works properly. When we call for follow-up, we are told that this is what we are to expect. Now, they are ignoring us, will not return phone calls and are hoping we will go away. The Construction Manager and staff in Doylestown are inept and are totally absent of a Customer Service mentality. DO NOT CONSIDER THIS BROKER AT ALL - THEY DO NOT ACTUALLY DO THE WORK AND THEY WON t ACT RESPONSIBLY FOR WHATEVER THE RESULTS. You don t get 30 Years you will get whatever the sub provides the day of that service and there is NOBODY from A-S to ever show up to make sure it was done correctly. Invest your money in a family-owned business who does the work and stands by it, best decision you can make. Worst experience, an insult and ungrateful.

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Our designer was great! He was knowledgeable and receptive. He did a great job!

Excellent job.

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I appreciated that they took the time to analyzing my pool needs and then we decided the best approach that was best and most cost effective. The crew was professional, friendly and knowledgeable.

My overall experience was positive. My two complaints are that when it was time for tiling the pool the blue stone ordered was the incorrect size and we are still waiting for our saltwater induction. Pool was completed in August of 2019. Overall their work is good but stay on top of them.