Anthony & Sylvan Pools

It been good. Explain everything and clean up after themselves. Did a good job.

They did a beautiful job. The customer service managers were very attentive and took time to explain everything in detail. They went above and beyond in the customer service area. The pool looks great and I would highly recommend them. I would definitely hire them again.

The guys were very thorough, neat, cleaned up after themselves and on time.

It went very easy. Work neatly.Well prepared.

They're fantastic. They did a great job, were on-time and provided service at a great price. The pool looks brand new now.

Very good experience. Very good and cooperative. On time. Crew was good and courteous.

It was great second time in 30 years.

They sent two men and a woman. They were excellent. They did a beautiful job. Cleaned up afterwards in an excellent fashion.They were careful with our job. They could't have done any better. It looks beautiful. They were on-time and on-budget.

The job eventually got done OK by the sub-contractors. Hopefully the work stays in good shape for years. However, Anthony Sylvan's (AS) supervision of the job was very poor and they did a poor job anticipating problems. 1) The coping was installed a solid two inches above the existing deck in a spot. The coping appears to have been installed level, and the problem is with the sunken deck. However AS gave us no indication that there would be such an issue with the transition so we could properly plan to deal with the issue. The job supervisor promised to help us figure out a solution. However, his idea of helping us was telling us he sent us an email (which we never received) with contact information of some contractors who might fix the deck. Some help buddy. 2) The bond coat was applied over debris which was not cleaned out of the pool. The supervisor recognized this as a problem after we saw it and sent him pictures. He never would have known about it had we not seen the problem ourselves as he hadn't been to our pool, nor was he planning on showing up over that time period. His initial reaction was "I'm sure the plaster guys will deal with it in the morning" without having any idea if the plaster sub-contractor had even acknowledged that there was any problem nor having any idea what their potential remedy would be. After enough complaining on our part, we got him to show up and make sure the bond coat would be reapplied. 3) The plaster developed a small crack immediately after filling the pool. This is actually the least aggravating problem as AS has told us they will have the crack fixed when we are ready to deal with it. I will also share my favorite line from the supervisor's mouth after the initial problem with the coping. It's not word for word, but it went like this...."we can't anticipate every problem and supervise everything because AS is a big company and needs to make money, therefore we operate at the lowest possible cost". Update 4/29/2019: Anthony Sylvan contacted me after posting this initial review aware that there were some issues with my job and wanting to know how they could improve. I think that overall they probably do try to give their customers a good experience and hopefully this job is one of those that some of the details fell through the cracks. I hope they take my feedback and improve their supervision process, or at least improve things under this one supervisor on our job.

The staff members from sales to installation and service are excellent. Client friendly and easy to deal with. They kept us informed in a timely manner and answered all of our questions. All services met and exceeded our expectations. We have a beautiful pool and spa to enjoy with family and friends.

They did a very professional job, from start to finish. from giving me a proposal of the project to scheduling and to construction. They came when they said they would. The project manager was there explained everything about the construction and also to inspect the work.

Started rough with lot of delays but in the end the pool was beautiful. Couldn't be happier with the pool. I would recommend them. My only issue was it was kinda a difficult to get any part of the project done. My only recommendation is to have a little more coordination with the contractors.

Nice job. Consistently good results.

No job too big, no job too small. Always excellent service.

Consistently good. Very happy with their services.

It went good, I would recommend them to family and friends.

They did an excellent work, made our pool look new again.

They did a great job. I been using them for years and they do well.

It was fine. They built a decent pool. We've had a few issues. But i'm still satisfied with it. They do a nice job.

Very well. Dominic arrived on schedule, very professional and helpful-pool was cleaned and winterized and new cover applied.

It went very well, they were very nice people. The two people they sent to do the job worked very well as a team, they cleaned the filter, changed plugs, blew out the lines, checked all machinery and put in chemicals. They even did a little bit extra and skimmed the top for me then replaced the cover and all was good.

They were very responsive whenever we called they called right back to us keeping us informed as to why contractors were coming out and what they were going to do while they were here. They did a beautiful job on my pool. I will highly recommend and use them, again.

They are responsive and attentive to our questions.

It was fine. completed job on time without a problem.

I thought it went very well. It was done in a timely manner. The gentleman who came to close it seemed very knowledgeable about what they were doing and got right to work and got it done. When we need any assistance with new parts or any additional things regarding the pool they've always been very helpful. We've hired them in the past and continue to hire them for our pool needs.