Bob Wagner's Downingtown location in Caln Township is staffed with experienced sales professionals to assist you. You'll find every type of flooring...from stone and glass tile, to solid and engineered hardwoods, glossy and rustic laminate flooring, sheet vinyl and vinyl tile, Stanton, Masland, Dixie and many more carpets, plus Hunter Douglas window treatments. Our Downingtown store stocks hundreds of carpet remnants, close-out area rugs and boxes of ceramic tile. Also, be sure to check out our proprietary system for hardwood floor DUST-FREE refinishing! As part of America's leading flooring retail group, our 500-store nationwide buying power guarantees you the very best prices on over 17000 flooring and window treatment options backed by the most solid warranties in the floor and window covering industries. We look forward to working with you every step of the way!
Our carpets were put in by the builder.? It was through the builder but it was a $9000 upgrade that we paid for so I'm not sure what we would have been charged retail.? Well, if we would have gotten what we paid for.? Our carpets were done when we moved in.? They actually did come here and math.? I would absolutely not use their service again.? We had a need, and when we were meeting with them, when were choosing carpets for our new home, we explained that we wanted a tight woven Berber carpet because we had a dog and we didn't want her nails to pull it.? But we also didn't want to see tracks, hence the Berber, but it needed to be tight because of the dog.? So, the salesperson sold us a no-run Berber where if her nail would pull it would just be one loop and it could be cut, the loop that came out could be cut, and it would be no difference. You wouldn't see it so we chose that.? So there was an upgrade charge, it was not one of the basic carpet choices.? We chose our carpet.? We had it installed.? A couple months into living here, it already looked worn.? I don't know, it just looked old a couple months into living here.? The dog did pull it and several loops came. The vacuum cleaner got stuck on a loop.? It wasn't even part of the carpet, it was a piece of like the matting that the carpet is woven into.? ?A piece of that I guess was like sticking out and my vacuum cleaner grabbed it and a whole long roll got torn and had to be replaced. They came out and they replaced that patch with this little, tiny, ridiculous strip of carpet that stuck out like a sore thumb.? It just looked, it was a little tiny strip like slightly wider that what had been torn out.? He just kind-of shoved it in there.? So we had to complain about that and then he had to come and do that again.? And then we said, "hey, we paid all this money for a no-run Berber". Then they told us that there was no such thing and that was not what we had.? We said,? "that's what she sold us".? They said,? "we don't know who sold that, do you remember her name?" Well, no we do not remember the name of the lady we met with at the design center.? She was from the carpet company and not from the builder and we didn't remember her name.? They said, "well, we don't who told you that, but it's not true and we are not doing anything about your carpets".? We were so angry because I know that they know who sold us the carpet. We had stuff that she had us fill out so we were just very disappointed and very upset that we paid all this extra money for something that doesn't even exist.? See, they essentially conned us out of $9000 is how we feel about it.? They showed up here for a meeting with like, the owner and a manager and these people, and looking back, perhaps it was to intimidate us, I don't know.? They showed up with all those people just to tell us no and we had sample patched in the basement. They left us carpet patches.? We pull it right in front of them and we were like look, look at what happens.? They were like, well that is because no-run Berber does not exist, of course it's going to run.? OK then, why were we sold no-run Berber for $9000.? We learned about carpet.? It was a very bad experience. You hear all these horror stories about builders and stuff, and there were some hiccups and there were some things we were not trilled with, but for the most part we had a very nice experience building this house and then that happened.
Description of Work: Bob Wagner's Flooring America was subcontracted by our builder. It was a $9000 upgrade charge.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$9,000
Brian G.
06/2016
5.0
carpet installation
 + -1 more
I went to the store and talked with a sales representative. She was very knowledgeable and was a great help when it came to explaining the different qualities and uses of each type of carpet and padding. We discussed which would be best suited for my situation and was extremely helpful. That day, I scheduled an estimate and measuring to be done. The estimate/measuring person came a couple days later and measured the areas that would be done. She was courteous and quite knowledgeable inner task. A couple days later, I got a phone call and an e-mail from the sales lady that explained the costs and exactly what would be done. I scheduled the install that day with her. The four person crew showed up on time, explained the work they were going to do in detail to me and got to work. They moved furniture, removed the old carpet and padding and installed the new carpet and padding. The worked fast and did a quality job. Once the carpeting was installed, they vacuumed the new carpet and cleaned up like they were never there at all. They explained the proper care and maintenance as well as they warranty information to me before they left as well. Excellent job, would definitely hire again.
Description of Work: Remove old carpet and padding and install new carpet and padding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
DANIELE L.
08/2015
2.0
flooring contractor
 + -1 more
The store needs better management . Sale staff made too many promised that could not be kept consequently delivered was delayed and lot of misunderstanding ensued For example . The delivery never came because the truck broke down Store manager didn't know that fact. We got home delivered the next morning We were promised we could return unopened boxes of tiles Saleperson does not remember saying that ( how convenient) We cannot return the unopened boxes . The saleperson claimed it is not her policy but the manufacture. Saleperson didn't return phone calls
Description of Work: We purchased tiles for a bathroom
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$750
Response from Bob Wagner's Flooring America
[member name removed] - I'm sorry that your experience with Bob Wagner's did not meet your expectations. I will be forwarding your comments to the store manager.
06/2015
2.0
carpet installation, flooring contractor
 + 0 more
In a new constructed home,The carpet started buckeling after 6 months. I called and someone came out to restretch the carpet. When I called to set up an appointment, I asked about moving the large furniture and was told that they would do it--I removed little thing (lamps etc). The did not remove furniture from rooms before stretching. When I asked they said it wasn't necessary. Within 6 months, the carpet started to buckel again so I called and had someone come out to again restretch the carpet. Within 6 months after, it happen again. Now they are saying the carpet is out of wqrrenty and they will come out but it will cost me to have them restretch the carpet. If it was done correctly the first time, it would not need to be done again for goodness sakes the home is only 3 years old. They do not stand behind their workmenship. Do not use this company even if they give you the carpet--not worth it. I will need to have it restretched but you can be sure it will not be by Bob Wagner's flooring America.
Description of Work: installed carpet in a new home
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$5,000
Shari R.
05/2015
4.0
flooring contractor, hardwood floor
 + 0 more
-The flooring was installed. Even though the website says quarter rounds are included..they were not installed. Still looks unfinished and they claimed that it was not part of the contract even though the website says it is standard. -During installation, the crew's nails punctured a gas line in the home. The gas leak was so severe that they could not do a pressure test until after it was fixed. I am thankful to still have my home and my electrician as the electrician noticed a gas leak when he cam to install fixtures. - The floors are nice, but the overall experience was unpleasant and they still feel unfinished even after $16,000 and a gas leak.
Description of Work: Installed 2000 square feet of red oak flooring
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$16,000
DAN H.
03/2015
3.0
flooring contractor
 + -1 more
Estimator wasn't very professional, seemed to be in a hurry to leave our home. However the sales rep was even more challenging. She didn't return calls by the time promised, and got defensive when I complained. Eventually, she told us their expert estimator would take 2more weeks to get back to us. We drove to Leaf in Frazer, and had full estimates the next day.
Description of Work: Engaged Wagner's to re floor two bathrooms and our kitchen. After almost a month, we still didn't have estimates, so I told out sales rep we would be doing business elsewhere.
Rating Category
Rating out of 5
quality
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$1,000
Gwen G.
01/2015
5.0
flooring contractor
 + -1 more
They were okay. They did a great job. They did very good. They were timely. The overall result of the job is still great. They were a little pricey. I didn’t get a deal or anything; it was just myself. They were a little expensive at the time more than others, but they did a good job. Everything was great, but the price can come down. The price was a lot. It was satisfactory. They were very professional. Maybe I would use them again in the future; I would probably shop around.
Description of Work: They installed wood floors. It was a laminate floor. They did the living room and dining room.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Bob Wagner's Flooring America
Thank you for this feedback on your experience with our company. We will review our pricing policies to see where we can find ways to save our customers money.
Maureen S.
12/2014
5.0
flooring contractor, hardwood floor
 + 0 more
Great price for hard wood floor. Installers were punctual and did a nice job.
Description of Work: installed hardwood floor in family room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Bob Wagner's Flooring America
Thank you so much for the positive feedback. We're glad that you're happy with your new hard wood floor and hope that you enjoy it for years to come. Let us know if we can help you with any thing else.
Harvey F.
12/2014
2.0
ceramic tile, flooring contractor, hardwood floor
 + 1 more
Last week this company pulled up a tile floor and replaced it with oak slats. The workers did not put any drop clothes on the floor or protective barriers in the surrounding rooms so now we have cement dust and chucks of cement throughout the downstairs. They did not do anything to protect my lawn and walkway from the sawdust they created when they sawed the boards. There are plywood shards and particles all over a section of my lawn where the workers stored the debris while they removed the tile floor. They scratched a section of the original floor that they refinished a few years ago. Their records say is "Special Walnut" but there is no can of Special Walnut stain. So the tech had to try to blend it. They broke a corner of my kitchen tile. They put a transition strip over the broken section but that is not a long term solution. They were very careless in arranging the various wood grains so as to create a haphazard design. There are 3 boards with knot holes that should never have been used. I had called to question the knots and was told the "Installation Manager" was coming out to see the boards . He never showed. Some of wood ends are not nailed and creak when walked on.. They bent the heat duct so I am having a problem replacing the heat register. The only satisfactory part of the job was from the tech who did the refinishing. He did very good job and was very helpful in doing what he could to solve some of the problems.
Description of Work: The company was hired to pull up a tile floor in our center hall and install hardwood to match the wood in the LR/DR.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$1,972
Response from Bob Wagner's Flooring America
Dear [member name removed], I am sorry to hear about your bad experience. At Bob Wagner's we strive to make every customer satisfied with our products and installations and we always appreciate constructive feedback, which gives us the opportunity to learn and improve. I was told my customer service team has been in contact with you regarding this matter. If you have not heard from them or feel there is anything I can do for you please don't hesitate to ask.
Amy W.
10/2014
4.0
ceramic tile, flooring contractor
 + 0 more
Service at the store was good. Was able to schedule for install in a short amount of time. The installer was professional and arrived on time. After the grout dried we noticed quite a few air holes and one area that needed two small pieces of tile. We called the company and they sent someone out within a few days to look at the job. It then took over a month of calling back and forth to get someone out here to do the touch-ups. The tile now looks great and we have had no further problems.
Description of Work: Hade glass/stone tile backsplash installed in kitchen
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$1,200
frank M.
10/2014
5.0
carpet installation, flooring contractor
 + 0 more
Excellent company to work with. The showrooms are conveniently located and showcase a lot of products for you to choose from. They really have any material you could want, and then some. Everyone is great to work with including, sales, guys who come out to measure and the installers. Always come when they say they will and do a great job.
Description of Work: replace walk in closet carpets and installed beautiful plantation shutters on a couple windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Christopher L.
10/2014
5.0
flooring contractor
 + -1 more
Showroom agent very helpful. Quality was very good. Some issues with promptness in terms of getting materials and scheduling floor installation. Floor installers had to return a few times to complete the job. Overall, good service.
Description of Work: Install flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,500
Gunilla W.
06/2014
5.0
flooring contractor, hardwood floor
 + 0 more
It went very well. They were on time, fast and cleaned up. Result is very nice.
Description of Work: Hardwood installation in one bedroom.
Job was well done. Installers turned off A/C on a very humid day so carpet would not ripple and stretch out properly. Not the most comfortable working conditions for them but made for a great trouble free install.
Description of Work: Installed 1800 square feet of padding and carpet along with two custom wood blinds
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,100
Baird W.
06/2014
4.0
ceramic tile, flooring contractor
 + 0 more
Other than confusion of details in dealing with the salesperson, it went fine. I picked the grout color at the store and then received a phone call saying we had not picked out the grout. I then used my credit card for a down payment. I received a phone call a few days later saying the store needed my credit card information. There seemed to be a lot of confusion of details between my self and the sales person. I think they did do a good job with the installation.
Description of Work: Installed ceramic floor in laundry room.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$1,200
Joe R.
04/2014
5.0
flooring contractor, hardwood floor
 + 0 more
They are fantastic. They did it in two days, actually a day and a half. They did the living room, family room, our bedroom and my wife's office. Their professionalism, service and their cleanup was just great. They did everything they said they would do. They have an unlimited warrantee. I can call them back anytime. While putting in all those floors if they had cracked the wall or something like that they'd come back and fix it but I dint have that problem. It's pretty extensive. They put hardwood floors in those four rooms. They did everything they said they were going to do. They came when they said they were going to come so they were fantastic. The price was only six ninety nine a foot which was cool. I was checking out their price and it was $2000 to $3000 less than anybody else. They just happen to have in stock one the ones they were just carrying the same as I had. Before they came in my floor was eight years old. They came in and they matched it. I can't tell where the old floor begins and it looks perfect. No one can beat their price for hardwood. Their quality was excellent. They did a great job. They cleaned up afterwards. He asked me about the guys that were in here and I pointed it out that they already knew about it and they already fixed it. They started at seven o'clock in the morning. They did an excellent job. I was really surprised how well they matched the floors. There is no board or mark anywhere. Everything just flows into the other. The other three floors that I had, I don't know where it begins and ends. That's a long time. I want to get the steps to the second floor done but I didn't realize how much money or days it would take because every step has to be individually made so it's pretty expensive.
Description of Work: I used Bob Wagner's Flooring America to put in four hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Christine R.
02/2014
3.0
hardwood floor
 + -1 more
We were satisfied with them. They were very service oriented and we were very happy with them.
Description of Work: We used the services of Bob Wagner's Flooring America. We got hardwood floors.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$8,000
Mina V.
02/2014
3.0
hardwood floor
 + -1 more
Not well, communication was terrible. The carpeting was promised before Thanksgiving ( I placed my order in September). When no one had contacted me by early November, I called and was told in a rather off hand manner that the family room rug had just been sent out to be bound and wouldn't be back for a couple of weeks. I selected a day in December for installation and was in a panic when no one had called to confirm the installation by the day before they were supposed to come. I left numerous messages on machines at the West Chester Pike location where I purchased my rungs and no one called me back. In desperation, I contacted another office where I was told the Holiday Party was that afternoon and everyone took off work early. My rugs were installed the next day and they look fine. No one has called to follow up on the work although someone did call us to check on the job before it happened. Because of the communication problems and delays I would not recommend this company. They are fully priced but their customer service was severely lacking.
Description of Work: Replaced carpet in a bedroom and study and had a rug bound for the family room.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0
$2,000
Alice & Ronald P.
01/2014
2.0
flooring contractor
 + -1 more
Poor service.. Disinterested.
Description of Work: Forgot to call back with quote. Could care less
We are very happy with their sales help in making selections. Their installation teams are efficient and do a high quality job.
Description of Work: We've had both hardwood flooring and carpeting installed. We've also purchased bathroom tile, both floor and walls.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Anne W.
10/2013
5.0
flooring contractor
 + -1 more
I went into the showroom to see if they had any samples I could bring home. The gentleman who helped me steered me in the right direction and showed me an array of truly gorgeous runners. I asked about the price, and he thought they were about $40 a linear foot. (This is for wool- not nylon, which are quite a bit less but not what I wanted.) I took 3 samples, expecting to have to put a downpayment down to check them out, as I had done with other companies. They required no money- just my email and phone number, address, etc. That was SO refreshing. The next day, the same salesman called me to apologize that he had underestimated the cost of the runner per linear foot. The job went from around $1000-$1200 to more like $1600 in a heartbeat. I must say that I appreciated the kindness of this man to take the time to call and tell me that the price per linear foot was more than he had told me at the store. He could easily have waited until I came back or let someone else tell me the bad news. He went out of his way to make sure I knew. You don't see that kind of service very often! I am not able to proceed due to the increased cost, but I would have no problem working with this company in the future after being treated so very kindly. It was a great experience overall. (And those runners WERE truly breathtaking. Someday... :)
Description of Work: I inquired about getting a lovely, wool, oriental-rug type of runner for our staircase.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from Bob Wagner's Flooring America
Dear [removed member name], Thank you so much for your positive review. We truly value customer feedback. We look forward to servicing you in the future. If you have any questions for us, please don't hesitate to call. We are also online at BobWagner.com. Please feel free to contact me directly with any specific questions or concerns. Josh Wagner Bob Wagner's Flooring America
Edward B.
09/2013
3.0
flooring contractor, hardwood floor
 + 0 more
Salesperson in store was more helpful than most. Selection was good. Price was very high
Description of Work: I priced a wood floor , however, their price was high. Also called back with a question, got an answer machine but never got a response.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Response from Bob Wagner's Flooring America
Dear [member name removed], We would like the opportunity to re-look at your proposal and perhaps come up with some better pricing. I apologize for the delayed response and hope you will give us an opportunity to be your flooring provider. I will put you in direct contact with our sales manager, who will handle your project with the care it deserves. Feel free to contact me directly with any questions or concerns. Best, Josh Wagner
Jacqueline K.
08/2013
5.0
flooring contractor, hardwood floor
 + 0 more
They are wonderful. They were very prompt and accommodating. They are very clean. They are not the cheapest, but they definitely do quality work.
Description of Work: Bob Wagner's Flooring America installed a hardwood floor for us in one of our room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Richard G.
08/2013
5.0
hardwood floor
 + -1 more
I think Bob Wagner's Flooring America set-up the appointment very quickly, they came out on time and it was all good but the price was a little high. They were pretty responsive.
Description of Work: We received a quote from them.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diana H.
07/2013
5.0
carpet installation, flooring contractor
 + 0 more
They were very good. They had really good customer service. The price is a little expensive.
Description of Work: I had vinyl floors, wood floors and carpeting installed by Bob Wagner's Flooring America.
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Service Categories
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Carpet Sales and Installation,
Ceramic Tile,
Window Treatments
FAQ
Bob Wagner's Flooring America is currently rated 4 overall out of 5.
Sunday: 12:00 PM - 4:00 PM
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 5:00 PM
Bob Wagner's Flooring America accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Bob Wagner's Flooring America offers free project estimates.
Yes, Bob Wagner's Flooring America offers eco-friendly accreditations.
No, Bob Wagner's Flooring America does not offer a senior discount.
No, Bob Wagner's Flooring America does not offer emergency services.
Yes, Bob Wagner's Flooring America offers warranties.
Bob Wagner's Flooring America offers the following services: Carpet Sales, Installation, Repair. Ceramic Tile. Flooring Sales, Installation, Repair. Hardwood Flooring Sales, Installation, Refinishing. Window Treatments.
While we do not perform carpet cleaning, we are partnered with the local Stanley Steemer. Contact us for more information.