Bob Wagner's Flooring America

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They were fine. They came in, measured the floor, and gave me a quote, but the price was too high.

We have dealt with Bob Wagner's for over 20 years. Last summer, we bought carpeting for our stairs and upstairs hall. We wanted to get the same carpet that we'd put in our bedroom...but sadly, it had been discontinued. Our salesperson worked with us to find a carpet that blended well with the bedroom and was the same feel at a good price. We were very pleased and will continue to buy our flooring there.

Buyer Beware. Bob Wagner Flooring is not standing by their carpet installation. They now want to charge us, a second time (in two years), to restretch our carpets. I expected that a good customer would be treated fairly and that carpet restretching (for a second time) would be at no charge. What happened to their Lifetime Installation Guarantee? In 2007, Bob Wagner Flooring installed carpet in 4 BRs and a family room in our newly constructed home. We had upgraded the carpet as well as the padding. Two years later, we saw that the carpet was "bunching up" in every room and needed to be restretched. Note that we do not have young children or pets nor do we move furniture around. In 2010, we called Bob Wagner Flooring and after sending someone out to look at the issue they said they would do the job for $200. This surprised us because they have a Lifetime Installation Guarantee. But we did not argue (at that time) and paid the $200 to have the carpet restretched. Note that furniture was not moved. Now in 2012 the carpet has the same problems and more "bunching up". We called Customer Service and were told that carpets are now made with a fiber called jute which causes the need to restretch. Again, someone came out to look at the carpet and said the only way to solve the problem was to remove all the furniture in each room and then restretch. Note that the first time they were out to restretch in 2010, no furniture had been moved. I felt that Bob Wagner Flooring should make good on its product and installation and restretch the carpet free of charge. Instead, we were once again quoted a "discounted" price of $200 but were told that it is normally a $400 - $500 job. When I asked about the Lifetime Installation Guarantee, I was told it was a carpet issue not an installation issue. I thought that asking us to pay again is highly unfair and not a good business practice. In essence they are asking us to pay three times for one job. They should have got it right the first time around. I will still need to have my carpet restretched but NOT at Bob Wagner Flooring. Customer Service is very slow to return a call and I can not wait any longer for someone at Bob Wagner Flooring to put the customer first. I cannot recommend Bob Wagner Flooring since, in our case, they do not stand behind their product or installation. I suggest that when buying a carpet, ask about restretching charges.

Bob Wagner's met all our expectations in this installation. We had a very tight deadline to have the carpet ordered and installed and they met our deadline. Our salesperson, Diane, was a great help in assuring that the carpet was delivered and installed on time. She spent time with us going over alternate types of carpet and even checked the remnants to try to save us money. We have used Bob Wagner's in the past for the Master bedroom, family room and basement stairs and each time we felt we good price and excellent installation. When they did the master bedroom, the installers even offered to tighten the carpet in the hallway (at no cost).

Job was delayed through no fault of this contractor but there were issues in getting defects in the finish product completed and completed to my satisfaction. The lack of response to phone calls placed to this contractor was extremely frustrating. I and my general contractor had to place many, many phone calls before we would get anyone to respond. Finally got the gaps in the tile grout fixed but the caulk that was used to fix the gaps is not the same color as the grout that was used. I understand that tile will have some defects but at least they could have matched the original color.

Very accommodating and professional to work with. Came when they said the would and finished on time. Received an estimated quote, which was "re-quoted" when they understood they were in a bid process.

Professional service from beginning to end.

I had work done by a flooring company. That company stole from me and did a horrible job with the work. I was in the middle of a credit card dispute with that company while Bob Wagner's Flooring America gave their estimate. I would go with them if I had the money. They gave a reasonable estimate that wasn't far off from the original estimate. They were amicable, punctual, and professional. They didn't badmouth the other company, but they assured me that they do quality work.

The flooring looks like tile, but it is all one piece. I am not sure what kind of flooring it is. It was an expensive piece, although, it didn?t cost much to put it in. They contract out; the people that come out to put the floors down are contracted. The guy was very good. It was a good experience. They gave me what I wanted and helped me out. They came out when I wanted them to and they were professional. I will use them again in the future.

They were professional but their prices weren't great. They weren't trying to rip anyone off but they were not competitive either. The staff was nice.

We always have a good experience with them. They are prompt and professional.

Their flooring and service is excellent.

Although they would not accept responsibility for the damage to the powder room floor as they thought it was pre-existing, they did agree that their installer should have made me aware of the damage when he was installing the washer room floor. To resolve the matter, we agreed on a new powder room floor. I would be responsible for the cost of materials for that floor and that they would cover the labor costs. The powder room floor was replaced on 1/31/08 and 2/1/08. It was necessary for the installer to remove the toilet. When this job was completed, the installer stated that he could not put back the toilet, but that someone from Bob Wagner's would be responsible for that. On 2/1/08, I called and left a message inquiring as to when the toilet could be reinstalled. As of today, 2/12/08, no one has ever called me back or stopped by my home to reinstall the toilet.

Overall, it went ok. I have used them in the past and I find that many mistakes are made. The carpet in the hall was ordered in the wrong color so it needed to be replaced again. The hardwood boards that were replaced had the wrong finish applied so it now needs to be redone. My credit card was charged the wrong amount twice. Scheduling also did not go as smooth as they had to reschedule the wood flooring twice and when they finally replaced the boards, they ran out of time and could not finish.

Overall the staff at Flooring America was very accommodating. We purchased the flooring and installed it ourselves but they helped us along the way.

They did a terrible job. It was so bad I couldn t believe it. The seams were not hidden on the carpet at all. It also started to pull away and ripple. We got the boss out and he agreed it was horrible so the entire cost of installation was refunded, but I was still stuck with the price of the carpet.