Cocalico Plumbing & Heating

Very well! Dave B was very professional and thorough, including the cleanup. He fixed/replaced everything I asked him to, and didn't try to "oversell" me for something I didn't really need. CPH is a little pricey but I feel that the great work and peace of mind are worth it.

They were very nice. Their pricing is average. The quality is very good. Responsiveness is very good. They called and let me know they were coming and how long it would be like 15 or 20 minutes.

They were very professional. Did not try to sell us a new humidifier, but replaced the part that was the problem. We felt that the fee was reasonable and therefore we would have them again. We took advantage of the Angie's List promotional fee of $79.00 for the inspection. That is how we met these folks.

The plumbers were professional, prompt, kept me informed about what they were doing and what the cost would be. No complaints at all.

Everything went very smoothly, my husband met them on Monday afternoon to install the part. Everything was charged to my credit card over the phone-saving me from having to meet the technician.

In the end, everything turned out fine, it just took too much time. I did not like the deal. He did not know how to install and he had to keep calling his boss. I probably won’t use again.

They were friendly and prompt and professional. My husband was originally upset because the taps didn't do temperature and water volume separately in our showers. But, he's used to it now and they work well. I also was impressed that they noted a problem with our relatively new water heater, and were gracious when we told them that we had a whole house insurance that meant that we needed to use another firm (one recommended/sent by the insurer) to do that work. If I could have chosen them to do the work, I would have.

The initial work was fine. They were punctual, did everything we asked. They sold us on some extra work that would help keep some of our bills down. All fine. It's been about a year now, and we have noticed that the dryer hose that they replaced has broken. The dryer hose runs down into the basement, along the wall, and then out of the house. Two pieces of pipe have disconnected from each other, leaving one of the pipes hanging low, and the other is pumping the hot air right into the basement room, and leaving little pieces of dryer lint on the floor. Okay, this can happen - I accept that. I call them and explain what happened and asked for someone to look at it. They say they can come the next day, and that it will be $140 just to come out, and then some flat fee on top of that to do the work.... I asked for a discount because it was their work that had failed. She goes off to ask her manager, and comes back and explains that because there is no warranty they can't give me any sort of discount. What HORRIBLE customer service. They clearly do not stand by their work and I'm really disappointed. I will never be using them again.

Cocalico's was prompt, professional and honest, as I said when working with them before. I'm sure I will use them again in the near future. I use Cocalico's for my rental property so I have had to communicate with the staff in the office. Both Marcie and Regina have been very helpful and professional. You have made managing the property much easier!

It was GREAT! This is the second excellent experience we've had with both Cocalico P&H as well as with Matt.

We purchased an Angie's List Deal for 2 hours of plumbing labor for $109.00. After we purchased the deal on line, we were informed that an extra charge of $49 for "diagnostic fee" would be applied. Matt, the technician was very professional and capable.

Great job! This is the 2nd time I've used them and each time I've been very pleased. They are very professional and do quality work..

Furnace was not centered. Pipe was installed on wrong side so that exhaust could not be centered. Pumped old fuel into new tank thus causing a sludge that kept fouling nozzles. Did not wipe flux from pipes causing pitting. BBB complaint entered as well. they chose to ignore it.

Overall, it went pretty well. It was more of a tune-up than a full-service inspection, so I'll definitely be reading the fine print closer next time. The furnace has held up fine since they came out to do the work.

Have been a customer for three years. Signed up for a one year maintenance plan when they replaced my water heater in 2012. Went to change out the filter in my HVAC system the other day and found none in there. CPH was the last one to touch it. Spoke with a rep who couldn't get over the fact that I had not changed the filter in over a year. I get it, my bad. They could not/would not see the point that the service I paid for was not completed. They wouldn't even offer to comp me the $7 for the filter I paid for that was never replaced. Will never use these greedy p***** again.

It went well. He knew exactly what needed done.

I was fortunate enough to have 2 plumbers working on both items at the same time. They were very friendly, and provided me with information about my home that I would not have known otherwise simply because they have worked on many homes in the development. I had a 2 hour coupon discount that I used and all the costs were spelled out. When they took a little more time get a tool they needed, they told me not to worry about any extra charges as I pay for the time they are working. (One of the trucks was in the garage so that's why there were 2 guys on site.) They were very helpful. When we redo our basement, we plan on getting a quote from them to do the work. I highly recommend them as my interactions from the person answering the phone to the plumbers onsite, I found to be trustworthy and honest. I have had no issues with their work. Very friendly and a job well done.

They worked out very well, it was a good deal. He makes sure that everything was checked. The plumber that they had was a topnotch and added another service so it was good. The service was very quick and so it was excellent and I had no problem.

The tech was friendly and prifessional. Honest tune up was completed.

It was good. They accepted the coupon. There was a service call charge but they had discussed that with me upfront. There were no hidden charges. I didn't have anything bad to say. They were on time. Time wasn't an issue. They didn't try and hurry or try to drag it out. They were professional. They wore booties every time they came in and out of the house. I felt so bad for the plumbers because they had to crawl facing the snow.

While the initial price was reasonable, I felt like the mechanic made sure the time went beyond the package deal and then socked it to me

I was very happy, with a job well done. I'm planning on using Cocalico this coming April, to replace my home's A/C unit. And I'm confidant I will get the same good service.

Contact with CPH was made by phone - courteous, responsive service. I was quickly given an approximate time of service (a 2-hour window) and asked if the technician could come earlier if available (with an advance phone call) - I consented. Technician called about 45 minutes early, asked if he could arrive about 15 minutes ahead of window (I consented). He arrived as indicated. Technician listened to the symptoms I described, asked several questions, and advised a couple possible diagnoses he would check. I showed him the locations of my pressure tank, breakers for my well pump, etc. He asked about history of service. He checked the pressure switch at the pressure tank, manually activated it resulting in water pressure (which was the original problem). He offered his assessment of the entire system and gave me a couple service options (the "minimum" and the "long-term"). He described the need for eventual replacement of a number of components and described how CPH would slightly re-locate those components in order to improve system effectiveness. I chose the "minimum" option, but do believe I will eventually (within a few years) need to do the "long-term" work. The Technician then proceeded to do the work, taking care not to "mess up" my home (despite its less-than-pristine condition to begin!). He re-thought one other item he had originally pointed out, suggesting I get a new pressure gauge installed to make it easier for me to keep an eye on system performance (that was originally in the "long-term" category). I accepted his suggestion. He then changed a broken freeze-proof faucet. I had already purchased one, and figured I would ask him to install it if he completed the first service in less than the 2 hours covered by the Angie's List deal. He tried to use the faucet I had purchased (indicating I would need to sign a release stating that CPH would not be responsible for a material failure of the component I had supplied). Unfortunately, the faucet I bought would not fit properly, so I asked him to supply one that would fit with less effort. He completed the work within a reasonable time, carefully explaining to me everything he was doing. The hourly rate for CPH seems a little high to me (he did go over the 2 hours slightly), but the quality of work is very good and the service is excellent. I have used CPH in the past for HVAC work (and maybe for some plumbing), and will continue to do so in the future. I would recommend CPH for residential HVAC or plumbing work (cannot speak to their other services).

Prompt, used booties to protect the house, noted that there was a slight leak at a connection and tightened it. Felt he knew what he was doing and was an honest, knowledgeable technician.

Was very courteous and knowledgeable. Took time to go over possible options and answer questions. Submitted estimate within 2 business days. Very satisfied-would highly recommend.