WASTE MANAGEMENT

Bought bagster bags, scheduled a pickup online. Was given a date range bags would be removed in. The service was performed. Would use this provider again and again as long as prices don't go too high and quality remains the same.

Service started off ok. We had some minor issues with them not putting the dumpster back in the designated spot, but we got that ironed out. Now after more than a year of service they stop emptying the dumpster. They had various reason, weather being the most common one. But I kept the driveway cleared and they could have made it. One day they even went to the wrong driveway before leaving without making an attempt to get my dumpster. After I complained, and said I wanted to cancel service since they hadn't emptied the dumpster in over a month and yet I was still paying for service, I was told that I couldn't cancel without paying a big penalty. They continue to threaten me with penalties and legal action if I don't continue to pay for service that they are not delivering. My contract is about up and I am not renewing it. Also beware, you have a small window in which to cancel your contract. If you do not cancel within that window they will automatically renew it for another year. And, you must cancel via certified mail. A phone call is not sufficient. Beware!