Not much stood out, they just came to do good work. We were satisfied with the finished product that day.
Description of Work: They just cleaned the carpet.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
Jonathan J.
05/2017
5.0
carpet cleaners
+ -1 more
The cleaning went great. The technician's were very professional and did a very good job.
Description of Work: We needed to have our carpets cleaned in our rental property.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Howard D.
03/2016
5.0
oriental rug cleaning
+ -1 more
It was great. They were very gentle with the furnishings and put everything back once they were done.
Description of Work: The cleaned 2 area rugs (living and dining room) and enclosed porch.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$138
Maureen N.
02/2016
4.0
carpet cleaners
+ -1 more
It went pretty well. They got the lighter stains taken off. The high traffic areas weren't cleaned as well as I hoped.
Description of Work: They cleaned my carpets.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Andrea G.
12/2015
5.0
carpet cleaners
+ -1 more
The two gentlemen did a great job. They were very fast and my carpet looks great. It looks like a brand new carpet and smells great.
Description of Work: Cleaned two small sets of stairs and the carpet in my family room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
FRANCES F.
09/2015
5.0
carpet cleaners
+ -1 more
All went well. Workers were friendly and professional. Work took about 1.5 hours. Carpets look very clean; many spots have disappeared or appear less noticeable. The office person (Melissa) handling scheduling was prompt, helpful, and professional.
Description of Work: Cleaned two hallways, master bedroom, and steps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
elvira S.
04/2015
5.0
carpet cleaners
+ -1 more
Felt everything went excellent. They moved all my furniture and cleaned. Everything put back where it went. When they left the room was in perfect order. Placed plastic coasters underneath all the furniture to protect the carpet from the wood. Next time I have to clean my carpet I would definitely use them again! They were very careful with everything.
Description of Work: Cleaned my carpet in family room and sun room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Response from Airport Chem-Dry
Thank you for your business! We appreciate you and your kind words ad we look forward to working with you again!
Charles K.
02/2015
4.0
carpet cleaners
+ -1 more
They do a pretty decent job. They're relatively inexpensive.
Description of Work: I've used them 4-5 times total. I had them clean the hallway, steps, and 2 bedrooms. It took them about an hour to an hour and a half to do the work.
Rating Category
Rating out of 5
Yes, I recommend this pro
$120
Sandra B.
01/2015
2.0
carpet cleaners
+ -1 more
This didn't really work out for me. The carpets didn't come as clean as I expected them to. Even before they left, there were spots and soiled areas that just weren't really clean. I was very disappointed in the whole transaction. I didn't call them or complain or anything, but I just won't use them again. That's all there is to it.
Description of Work: I purchased a Big Deal to get my carpets cleaned in two bedrooms and a study and three area carpets. I paid more than the initial price of the Big Deal.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$300
Donna C.
01/2015
2.0
carpet cleaners
+ -1 more
My original appointment was for January 9, 2015 at 9am after they were already running late, they called to say that they could not make it as the gentleman's daughter was sick. I am now noticing that there are areas that look like they were not even cleaned.
Description of Work: They cleaned two rooms and one hallway.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$180
Response from Airport Chem-Dry
Hi [name removed], I would first like to apologize for having to reschedule your appointment from Friday 1/9/15 to Monday 1/12/15. My technicians daughter was sick at home with the flu, and being that he is a single dad, we unfortunately had to reschedule, so he could stay home with his 11 year old daughter. I'm also sorry that you were not pleased with the service. As per my follow up call, I offered to have the technicians back out (at no charge to you) to re-clean any areas of concern and to see if we could make any improvement, but you refused. It is obviously your decision as to whether or not you would afford us the opportunity to correct any mistakes, and I was hoping I could send the technicians back out to you, but unfortunately we did not have that option, so with that being said, I appreciate the opportunity to have done this work for you and I am sorry we were unable to meet your expectations. It is our goal to ensure that our customers are satisfied, hence the reason the follow up call was made, but unfortunately, I have realized after 21 plus years in this industry that not everyone can be pleased, no matter how hard you try, and for that, I am truly sorry. You are welcome to contact me directly at 412-262-2234 with any questions or if you would like to have any areas recleaned. Please note this offer to reclean is valid until 2/12/15, as that is one month from the date the work was completed. Thank you for your business and have a great day! Melissa Venneri-McCabe Airport Chem-Dry
Susan S.
10/2014
5.0
carpet cleaners
+ -1 more
Really liked the results. Men were professional, on time etc. Really liked that the process they used dried within hours. Liked that it did not fade rug (had previously a bad experience with other company) I did ask the rep on initial contact to also add sanitation (forget actual name of process) but that was not on order and was not done) Next time suggest verify all processes when workers call to confirm time
Description of Work: Cleaned 1st floor and stairs using chem dry process
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
robert B.
08/2014
5.0
carpet cleaners
+ -1 more
Very professional. We were pleased with the service. No complaints.
Description of Work: cleaned the majority of the carpets in our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jennifer A.
06/2014
5.0
carpet cleaners
+ -1 more
We had a small "emergency" upon returning from vacation...Our ducts were filthy & the dust finally let loose. The condo was black! The counters, the walls, everything. I knew the carpets needed cleaned, so I called Airport Chem Dry right away (as I have used them before & like them). The communication with them was great! They were able to come to my home (somewhat) last minute & finish the last phase of cleanup, the carpet. They sent a 2-man team & the guys were in & out in a reasonable amount of time. Carpet was dry by the end of the day & looked great. I am very happy with Airport Chem Dry & the guys they sent to our home. Very Professional.
Description of Work: They cleaned all of the carpeted areas in my condo
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$234
Greg H.
05/2014
5.0
carpet cleaners
+ -1 more
brought two technicians easily moved furniture and put it back. The carpets have never looked so good. WIll not go back to steam cleaning! took maybe 2 hours to dry and no sticky film
Description of Work: cleaned carpets in living room, dining room, bedroom, hallway, steps
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Dawn W.
05/2014
4.0
carpet cleaners, upholstery cleaning
+ 0 more
The work was okay. The lady I spoke with on the phone to make the appointment with was friendly. Two technicians came for the work and they arrived on time. They had uniforms on, were professional, and cleaned up well. They spent about three hours completing the job. They clean with dry chemicals and this was the first time I have had this type of service done. I think that their costs were expensive. I did not notice a big difference between dry chemicals and wet chemicals. I do not think that it worth the cost. A couple of weeks after they completed the work, the perfumes went away and the pet odor did come back.
Description of Work: They cleaned the carpets throughout my home. I had them treat one room with pet stain removal. They cleaned some furniture for me as well.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$800
Tim T.
12/2013
4.0
carpet cleaners
+ -1 more
We were able to schedule and they came out quickly to do the service. They did a good job with the work. We have used them since that time.
Description of Work: They cleaned carpets through a Big Deal.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$119
T U.
11/2013
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
Melissa was the main thing that sold this service to me. She responded immediately. She came out to my house and looked at everything i needed done, measured, and gave me an estimate. The other places I called wouldn't come out to he house for an estimate, and one wouldn't give an estimate at all. I felt like I'd known Melissa for years. she was extremely friendly and helpful and professional, so I didn't doubt the service her company would provide. The two men that cleaned, came exactly on time and worked quickly and thoroughly. Even though they were quick and efficient, I didn't have any doubt that they were doing an excellent job and knew they weren't skipping any steps of the process. I was very impressed with the work on my carpeted stairs, which i'm embarrassed to say I haven't even swept in a year. they vacuumed everything, cleaned, applied the sanitizer and scotch guard, then raked it out and swept again, (not positive of the order the last few steps were done) I know I could have gotten it done cheaper, but i have no doubt i wouldn't get the thorough clean and respect to my house and myself that this company gave me.
Description of Work: Cleaned multiple area rugs on 3 levels and the carpeted stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$303
Eric G.
09/2013
5.0
carpet cleaners
+ -1 more
Ryan and Dennis did an excellent job. The carpets were fairly dirty in a couple spots and they got them looking brand new. Super nice guys and I would definitely use them again! They were on-time and the price was great. The carpets dried very quickly.
Description of Work: Cleaned and treated carpets in living room and two bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$248
Wayne & Amy A.
09/2013
1.0
carpet cleaners, ceramic tile
+ 0 more
They were very nice. I didn't notice it was bad until after they left.
Description of Work: They tried to clean the tile and the grout looks worse than before. The carpet spots didn't come out, we had to redo it. They didn't get the stains out.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from Airport Chem-Dry
Hi [member name removed], I am saddened to read this review of my company for the work done at your home on 7/17/13 (not on 9/11/13 as your review erroneously stated.) I have referenced the job invoice (#1717131) from that day and in the "Comments" section, my technician made the following remarks regarding the pre-inspection of your carpet and tile: "{Carpet has} H2O damage, pet spotting & stains {that} customer treated with household cleaner. Some wear. Tile soiling and discolored stains on some grout lines. Some grout appears to be bleached." I have also looked at the notes from our conversation (page 888 in my workbook) when you called on 7/11/13, in which you informed me that the areas that needed to be cleaned had undergone water damage and that the areas were remediated by PuroClean. You also informed me about water spotting and pet urine damage and I explained that we cannot make any guarantee that the spots would come out, especially if they have already been treated and/or cleaned, which can further set the spot or stain into the carpet. I also told you that my technicians could perform a free black light evaluation to find any areas that may have been affected by pet urine. During that same phone conversation, you also informed me about the tile and grout that needed cleaning and I explained to you the process and pricing. It is possible that the pre-existing conditions (noted in the inspection comments as “discolored stains on some grout lines” and “some grout appears to be bleached” made by technicians) simply were more apparent once the tile and grout lines had been cleaned. In regards to the pricing, I can see in my notes that the actual job was less than what you were quoted over the phone ($623.07 actual total vs. $713.76 quoted/estimated total.) I would also like to note that your job included an extra room that was not mentioned in the initial phone conversation, as well as a set of steps which were not mentioned and the job was still less than the quote I gave you, which was based on the room sizes that you gave to me. I sincerely apologize that the job done for you did not meet your expectations, but please note that we are not miracle workers and we do not always have the ability to correct pre-existing conditions that are beyond our control. I would always prefer the option of correcting any problem a customer may have prior to negative feedback being left on a public forum, but we were not afforded that option, so I do apologize that we were not able to please you. Please feel free to contact me at 412-262-2234 if you would like to discuss this situation any further. Melissa M. Venneri Airport Chem-Dry
Anna F.
08/2013
5.0
drapery cleaning
+ -1 more
They did a beautiful job and they were priced great compared to other companies. Whenever I need this type of service I will definitely use this company. I would refer them to anyone who is particular. They were nice to deal with they were courteous and clean.
Description of Work: I called them to dry clean my draperies at my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Constance C.
07/2013
5.0
carpet cleaners
+ -1 more
It went very well , some things were removed and replaced back. Very professional job was started and finished. I will use again.
Description of Work: Carpet,cleaning
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$780
Susie M.
07/2013
5.0
carpet cleaners
+ -1 more
Before they began the work this time I talked to them about the prior time they had cleaned the carpet and that the carpet stayed wet feeling all day instead of just 3 or 4 hours like they said and they said they would work on that this time and they did. The carpet was cleaned and dried within the 3 hours like they said. There was one heavy traffic area that they could not get completely clean but the rest of the carpet looked good.
The crew arrived on time and did the work in a thorough manner. They vacuumed and cleaned soiled spots first with resolve, then did the overall cleaning. Their process used very little water which helped drying time.
Description of Work: Airport ChemDry cleaned carpet, a sofa and large chair in the family room as well as a wool rug in a dining area. They also applied a protectant.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$475
DEBORAH H.
12/2012
1.0
carpet cleaners
+ -1 more
He was in and out very quickly and the carpets were stiff for a long time afterward.
Description of Work: I purchased a Big Deal through Angie's List, $119 for 3 Rooms of Carpet Cleaning, for Airport Chem-Dry. I ended up having to pay extra for tax, gas money, etc., which wasn't stated in the Big Deal.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Airport Chem-Dry
Hi [member name removed], I'm not quite sure how I missed your review from 12/31/12, but I did want to take the time to respond to you, as my business reputation and customer satisfaction is very important to me. While I do appreciate your business, I do not appreciate false claims and untruths being told about what we do. I have pulled your invoice from the cleaning that was done on January 27, 2011 and the first question that comes to my mind is: Why have you waited almost 2 years to give a review on this job? I also checked my appointment book and I see that a follow up call was made to you on Friday 1/28/11 to ensure your satisfaction of the job, and a voice message was left on the number you provided, but did not hear anything from you until now. I am quoting the false statement you made in your review that "I ended up having to pay extra for tax, gas money, etc., which wasn't stated in the Big Deal." which is completely erroneous. The cleaning that you had done for the 343 square feet of carpeting was completely covered by the Angie's List Big Deal that you had purchased, sales tax, fuel charge and all. What was not covered, was the 4 foot by 2 foot wool area rug that you added on, which came to a grand total of $10.70, $10.00 for the cleaning and .70 for the sales tax, which you paid for with check # ****. I would be happy to send you another copy of your invoice if you would like one for your records. I am assuming by the comments that you made, that you were expecting to have that done for free? Additionally, you stated in your review "He was in and out very quickly and the carpets were stiff for a long time afterward." which makes me wonder if you are remembering the same situation, as I sent out a two man crew that day, not one person. It is also a normal habit of my technicians (Ryan and Dennis) to inform our customers that the carpet may have a slight stiffness to it, due to the carpet protectant we apply, which is our equivalent of a Scotchguard. It saddens me that instead of contacting me directly, that you would air these untruths and give such a negative review on a public forum, but I do understand, that not all people can be pleased. I invite you to contact me directly at 412-262-2234 if you have any other questions or would like to discuss this matter further. Have a great day! Melissa M. Venneri Chief Operating Officer Airport Chem-Dry Carpet and Upholstery Cleaning 412-262-2234 airportcd@gmail.com
Ruth M.
11/2012
5.0
carpet cleaners
+ -1 more
They moved furniture, cleaned the carpeting, and replaced the furniture.
Description of Work: They cleaned carpeting in dining room, living room and hall stairs.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Drapery Cleaning,
Ceramic Tile,
Leather & Vinyl Repair
FAQ
Airport Chem-Dry is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Airport Chem-Dry accepts the following forms of payment: Check,CreditCard,PayPal,Venmo,Zelle
No, Airport Chem-Dry does not offer a senior discount.
No, Airport Chem-Dry does not offer emergency services.
Yes, Airport Chem-Dry offers warranties.
Airport Chem-Dry offers the following services: 2014 Super Service Award Winner. Carpet & upholstery cleaning - urine & odor removal, stain removal, area rug cleaning, Leather & drapery cleaning. Auto interior cleaning. Tile, stone & grout cleaning.