Although we have no account with them and have owned this real estate for more than one year, on July 5, 2023, Blue Flame Superior Plus Energy Services removed two 120 gallon LP tanks that were 80% full from our premises without notice or our authorization. We purchased this property including the two tanks from HUD in 2022. HUD obtained title to the property including the two tanks through a foreclosure process years prior to our purchase. No filings were made for these tanks with any recordation system. Our purchase from HUD included all remaining items of personal property including these two tanks. Our purchase was noted on the property. The used price for these tanks are $1,000 each. 80 % tanks are about 190 gallons of propane at 2.70 per gallon. This company took tanks and propane worth approximately $2,513.00 from our property. Despite clear notice of how to contact us on the front window of the property, the company did not provide any notice. We have owed this property for more than a year, We are a bona fide purchaser for value including these tanks. Alternatively, if the tanks belong to Blue Flame Superior Plus Energy Services, then we are owed payment for the gas and storage cost for the tanks. The local cost for an 8 by 8 storage area such as the location were these tanks were stored is $250 per month or $3,000 per year. We are owed $3,513 in storage and the value of the propane taken.
Description of Work: Two 120 gallon propane tanks.
Rating Category
Rating out of 5
professionalism
1.0
$2,513
Vijay C.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
They are reliable people. I have not seen them cheating. They keep to their terms and provide the goods when needed. That is the sort of thing that you want.
Description of Work: Heating and air conditioning maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Vijay C.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
I have been satisfied with their services. I have no grounds for complaints. They are reliable, no matter if you call them day or not, or if it's snowing or fine weather. The price is out line with some other companies for cleaning and tuning, but the quality is very good. I have been using them for the last 8-9 years.
Description of Work: Heating and air conditioning services.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Vijay C.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
They come out once a year. I am on a budget plan. There are no complaints. They are timely and reliable. It normally takes them an hour, sometimes a little more or less to complete the work. The workers are nice people.
Description of Work: Heating and air conditioning annual maintenance.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
JANET S.
04/2017
4.0
heating oil companies
+ -1 more
They deliver automatically. I don't know the price, so I have no comparison. They come when we need oil, we've never run out. They are good if we need an air conditioning system checked or something. They clean our furnace and check the air conditioner every year. The workers are very good. I gave them a B for quality, I don't think they do anything outstanding.
Description of Work: They deliver oil automatically. I don't really know how much they charged me the last time they came out.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jim R.
03/2017
5.0
heating & air conditioning/hvac
+ -1 more
They were quick and efficient and professional. They are pleasant to work with. They quickly respond to emergencies. I called them at 12 o'clock at night and they were here within the hour. I have worked with both Paul and Chris and they were both competent and professional.
Description of Work: They put sliver parts on the heater and purged the system. They also did a safety check and fixed the leak on a zone valve. Now it is working good.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Karen S.
09/2016
5.0
heating oil companies
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Charles K.
05/2015
1.0
heating & air conditioning/hvac
+ -1 more
I inherited Superior from McCandless Fuels, who for many years did an excellent job. In the past 3 years or so, Superior has replaced oil tanks in all 3 houses. Unfortunately, they continually bill my account for fill us in the rental Houses and fight me when I call to attempt to straighten things out. In addition, they frequently get my tenant's billing incorrect as well. My next door tenant ran out of oil last week and got an emergency fill up but Superior did not prime the burner so no heat. I called them and was told there would be a service charge even though I have an expensive service contract on the burner. I do not think superior has gotten an invoice correct in the past 3 years - it is always a hassle with them. Additionally, I find out that their prices are well above the competition, for instance, propane was billed at $1.00 a gallon lower then Superior. Anyway, I have gotten an very good response from another Angie's list company, Haly Oil, and plan to switch companies for the fall. Season. .
Description of Work: I have 2 rental properties right next door. I pay nth service contract but renters have their own accounts for oil.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Joseph O.
04/2015
5.0
heating & air conditioning/hvac
+ -1 more
They are available when you call them. They are courteous and the work they have done was very good.
Description of Work: I have a contract with them. They cover any problems with the unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Judith B.
02/2015
5.0
electrician
+ -1 more
They were very reliable. When you're getting a generator, you need an electrician who tie everything onto your circuit board and set up the transfer switch that automatically switches over to the generator when you have a power outage. That thing is a blessing and a life saver for me.
Description of Work: They did a whole house generator installation. This also including having to install two liquid propane tanks to feed that generator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
phyllis B.
01/2015
1.0
heating & air conditioning/hvac, fireplaces
+ 0 more
I called on Monday saying we had 20 lbs in our tank they wont deliver if above 20 lbs. I called again on Wednesday was told it would be delivered on Thursday, Thursday we have 15 lbs in tank, was told on truck...no delivery Thursday, today I call we have 10 lbs was told we would have delivery tomorrow. Tomorrow my tank will be empty. Talked to supervisor she said she would try to get it today, it is now quarter of 3 and have not gotten propane or call back. We heat our back room with only propane which I told them last year and no one noted, they have on their records that we gave a gas insert in fireplace, which we do, but they assume it's for atmosphere. The back room is gas stove, which they hooked up the propane to that cost us $500.00. DON'T use them. Last year they refused my parent during the coldest days and they lost electric and was without it for four hours. They didn't want to turn fireplace on because they didn't want to run out. I had to email customer service and they did get delivery that day. They are out of here as soon as spring comes!
Description of Work: Propane delivery not as yet
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$400
Matthew R.
12/2014
2.0
heating & air conditioning/hvac
+ -1 more
The techs at this company have always been superb over the years. I have had a service contract for two gas boilers and two gas hot water heaters with Kelley Energy/Superior Plus at this rental property for over 20 years. However, the price of the service contract increased each year and fewer parts and services are covered. The previous year I had to spend $120. (on top of the service contract) for a service that used to be included at no cost. In this case, a renewal for my contract was never sent to me. When I had an issue I learned that I was not covered and they would not let me renew without a 30 waiting period. My only option was to pay an exorbitant fee for a tech to come to the property and pay retail for all parts and service. When I protested and asked what they could do to help a longtime customer the response from the telephone representative was, "do you want me to send someone out or not?" Quite a way to treat a long time customer. Needless to say I did not utilize their service nor will I ever again in the future.
Description of Work: Service on gas boiler
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$300
John K.
01/2014
1.0
heating & air conditioning/hvac
+ -1 more
I have been on contract with Superior Plus for my gas heater, since they bought out Kelly Energy years ago. Prior to that I was on contract with Kelly Energy for several years - a total of over 10 yrs between the two companies. The technicians who have been out to our house for cleanings and a rare call, have always been professional, knowledgeable and courteous. The problem is the the main office. I have, over the years, never had to call about the losing heat - until this past month. Our furnace stopped igniting on Christmas night. I called at 2am and didn't have someone dispatched until after 7 AM. The technician was able to get the furnace to ignite and said everything was fine. Last night the EXACT incident occurred again. The heat went off around 2am. I called and no one was dispatched until 9AM this morning. The technician diagnosed the problem, went out and purchased the part (not covered by contract) and has installed it. Main office uses an answering service during off hours (5PM to 8 AM) and they do not seem to provide any support to customers during that time. The messages taken are simply stored. This is VERY disappointing after having paid for contracts all these years, including heater cleaning, etc. Twice now, we have been without heat all night into the morning. I selected that I would stay with this provider, because I am under contract. I will review Angie's List for other providers. UPDATE: Since December 25th, 2013, I have had to call 4 times for the same problem (in less than 2 months). The gas furnace will not ignite. The problem has occurred every time through the night. We lose heat, I call, the answering service says they will pass the message to dispatcher, I never hear from dispatcher. All of a sudden many hours later, I get a call from a technician that he is in the area. The technicians have done following: 12/25/13 - burners came on suddenly after not working for 10 hrs. he said he saw nothing wrong Did nothing. mid Jan, 2014 - replaced a part end of Jan. 2014 - said there was a loose piece probably from the last service call. Feb. 17, 2014 - called and was told a dispatcher would be in touch with me within 4-6 hours! Their central office is unresponsive, unprofessional and has NO concern for the customer. Every time I've called I'm told "there is a high call volume"! Of course there is, it's winter! They have too many customers and handle them very poorly. I have had a contract with Superior Plus since they bought out Kelly Energy several years ago. Before this year, I've only called for service 2x over 10+yrs. , I can't even get my cleaning in, that I paid for in October 2013. I am scheduled for March 2014. I recommend that no one use this company.
Description of Work: Diagnosed why the furnace did not ignite and heater did not heat our house. Replaced the part that ignites the furnace. UPDATE: The gas furnace will not ignite and the provider is unresponsive. This morning, 2/17/14, is the 4th time this winter I have called about the same problem. I am again waiting hours for a dispatcher to call me about getting service.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$130
sue S.
01/2014
1.0
propane sales
+ -1 more
This company cannot follow basic instructions from homeowners on when to fill their propane tank. We have been without fuel/heat...since early morning, so 12 hours. We have been waiting for 6hours for a re-fill to arrive. So far, we are still waiting and trying to find another company for an emergency fill...
Description of Work: Today it is 1/4/2014 and we are in the grips of below zero windchill. This is the THIRD time that this company has let our propane run out on us!! There is only a one woman answering service and she has been telling us all day that someone will be showing up this afternoon to partially fill our tank and then fill it the rest of the way on Sunday or Monday. Our house is in the 50's and going down quickly. It is now 4pm and we called them at 10am. The propane ran out sometime in the middle of the night. The kicker is: my husband called them yesterday morning to report that we needed a fill ASAP. We have a large house and use propane for everything. The company has repeatedly been told that we need a full-fill every month in the winter (Sept-March) and every other month the rest of the year. I have been bugging my husband to find another company to switch to since the very first time that this happened. Needless to say, I did get an " I was wrong, you were right" today. Even though Superior's prices were good, this just goes to show you that you get what you pay for.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,500
Barbara C.
12/2013
2.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
Since the beginning of Dec 2013, I've called at least 3 times to recommend to this company a person as a customer. No one contacted him. Now it is the end of Dec and the heater is making noise and he is low on oil. They refuse to go to the house for service. I use this company because they purchased the company I was using and they are associated with the energy coop of Philadelphia and it is not the first issue that I have had with then on service. They argued with me about service on a propane tank that I rent fro them and also keep me waiting for 3 days on a no-heat call one time. (I could go on) I have continued with them only because of the energy coop, but I am just about done with them. The energy coop is going to hear about their horrible service and I just may leave the company at the end of the season.
Description of Work: Nothing, they refused.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
Jeffrey W.
11/2013
3.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
Oil prices are always higher than competitors. Service prices are high also. Original company was Sunoco Home Comfort. When they were bought out by this company, service and oil prices went up in price.
Description of Work: Fill oil tank.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$212
paul K.
07/2013
5.0
heating & air conditioning/hvac, propane sales
+ 0 more
The oil tank could not be repaired and it was impossible to install a new one, so they convinced me to switch to propane. They removed the old tank and installed external propane tanks and gave me a new pump. They are allowing me to pay off my balance ($2,440) interest free with monthly payments of $102.00. They did what they promised, my only complaint was that they did not do a great job of communicating with me - I have found out that I now have two accounts with the same company, one for the installation and one for the propane.
Description of Work: This company had been servicing my boiler and supplying the heating oil.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,440
Charles F.
05/2013
5.0
heating & air conditioning/hvac, fireplaces, propane sales
+ 1 more
They are excellent. The guy who worked on my gas fireplace was really nice. The issue took more time that he had thought and he was really accommodating with the service. I have been happy with them overall.
Description of Work: They supply me with propane. They have also done service work. I am also having them come out to do an air conditioner tune-up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jonathan E.
11/2012
1.0
heating & air conditioning/hvac
+ -1 more
Do Not Use Read the fine print. They lock you into an automatic renewing contract which they claim is legal. Their prices tend to jump. And they will fight you when you try to end the contract. Do not use this company. Every neighbor on my block has dropped them for the same reason.
Description of Work: Oil contract, annual cleaning, automatic delivery.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
$6,000
Ryan M.
07/2012
3.0
heating & air conditioning/hvac
+ -1 more
Superior bought Sunnoco Home Heating service several years ago and it has been all down hill since they purchased the company. The service guys are still great, however dealing the the office is a nightmare. They make constant billing errors and are slow to correct, now I have canceled my service contract due to moving. I was due money, but instead of receiving a check from Superior, I receive another invoice and a lat fee totaling $300, they put the credit to my account in the wrong direction. Now I will have to spend another hour of my time on the phone to have them correct one of their errors. Update - Issue resolved
Description of Work: Had an annual service agreement with them.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0
$300
Ray T.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
The sales rep, Ed Briganti, was knowledgeable and professional. He kept appointments and did everything he said he would do. he was responsive to email and phone questions. The reason the "responsiveness" grade is "C" has to do with getting the Conshohocken office to answer their phone. Ed himself was fine once I got through. In order to get through, I complained via email to corporate management. To their credit, a couple of top executives really jumped on the case and followed through all the way to make sure I was getting the service I wanted. They also gathered information about what may have gone wrong with their phone system to make the initial contact attempt so frustrating. The conversion crew showed up as scheduled on Tuesday morning to begin the conversion. It was scheduled to go to 3pm on Thursday. It actually went a bit past 4, which wias most impressive considering the unexpected challenges they ran into. The workmanship is first-rate. The system passed its initial test on the first try. An initial test was sufficient on this hottest day of the year so far! The crew was courteous, trustworthy, and professional. Due to family medical issues, I had to leave them alone in the house much of the time. My trust was well-placed. The work included complete removal of the oil and oil tanks and the old oil furnaces. The first thing they did was disconnect and remove the oli filler pipe from the side of the house and seal up the hole. That prevented any "fill the basement" type accident if my former oil company's automatic delivery system became overzealous. That sort of care and attention to detail, along with excellent workmanship, was the hallmark of the conversion. When they were done, the musty old dirt-floor cellar looked better, smelled better, and was cleaner than I had seen it in twenty-five years.
Description of Work: This was a conversion from dual oil furnaces to dual gas furnaces under a forced air system. The price above also includes a humidifier and a nine-year laber add-on warranty. (Superior Plus warrants their work for one year. The furnace hardware warranty is ten years.)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$11,600
Jerry and julie L.
05/2012
5.0
heating & air conditioning/hvac
+ -1 more
They're very professional. They come when they say they're going to, and do what they say they're going to do. Their work is fine.
Description of Work: I have a contract with them. They come out quarterly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
candace Z.
03/2012
4.0
heating & air conditioning/hvac
+ -1 more
Contacted them through a co-op recommendation. Nothing exceptional to report.
Description of Work: I have a contract for furnace cleaning and automatic oil refill. So far no problems. They are not the cheapest out there but have been consistent with service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Raymond S.
01/2012
3.0
heating & air conditioning/hvac
+ -1 more
Superior Plus bought Sunoco Home Comfort and continued to employ the Sunoco service people. The service people, who come to your house, are top notch, professional and very pleasant to deal with. Unfortunately, the office is poorly run. It's hard to get someone to answer the phone and are generally unhelpful. The service contract requires that the homeowner purchase all of the fuel oil from Seperior Plus, with automatic delivery.They refuse to write a contract without this requirement. Since Superior Plus oil is about 50 cents higher per gallon than the competition, your annual costs can be Hundreds of dollars more than the average for the area.I switched to another service company at $100 more than Superior Plus, but, after purchasing oil, will save about $200 overall.
Description of Work: The service call was for a oil heater cleanout and A/C tuneup. The call was uneventful and took about an hour. We discussed the test findings and agreed that everything was working well.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
$500
Michael P.
07/2009
5.0
heating & air conditioning/hvac
+ -1 more
Once a year they do a free cleaning and a check up. They have been okay so far. They are pretty good. They respond when you call. They answer the call pretty quickly. The person who came in to execute the work came on time. He did the job well. He installed the boiler which sends out hot water through the radiator. The only problem I had was with the old reserve tank where the reserve water used to fill up. That problem was also fixed by Kelley Heating and Air Conditioning.
Description of Work: I hired Kelley Heating and Air Conditioning to install a boiler.
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Service Categories
Heating and Air Conditioning,
Heating Oil,
Propane Sales Services,
Fireplaces,
Electrical
FAQ
Superior Plus Energy Services - Conshohocken is currently rated 3.8 overall out of 5.
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Superior Plus Energy Services - Conshohocken accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Superior Plus Energy Services - Conshohocken does not offer free project estimates.
No, Superior Plus Energy Services - Conshohocken does not offer eco-friendly accreditations.
No, Superior Plus Energy Services - Conshohocken does not offer a senior discount.
Yes, Superior Plus Energy Services - Conshohocken offers emergency services.
No, Superior Plus Energy Services - Conshohocken does not offer warranties.
Superior Plus Energy Services - Conshohocken offers the following services: Heating & cooling.