Palmer Construction Management LLC

Joseph Palmer presented himself very professionally. We told him our concerns regarding our roof including flashing that was separated, water puddling and sitting on roof due the roof being improperly pitched and lacking drainage. He said he could fix our these problems and the job would take 4-5 days and include a one-year warranty. After the year is up we would be requiired to pay $500 (approx) to maintain the roof warranty. Once we decided to go with him, he returned with an elaborate contract which detailed various contingencies requiring that i sign each and pay a large deposit I realized after the job was "completed" and the problems began, that he did not put all the concerns we had (like the flashing,etc) in the contract. We trusted he would follow thru on his sales pitch promises but he did not. He worked for 2 days not 4-5 and considered the job complete. But the water continued to sit without properly draining, the flashing was not fixed at all and refused to remove the birds nest as he promised. When we contacted him by email detailing our concerns, he refused to return to address and of them or even own that he had agreed to fix all for the exorbitant sum of $7500 (for a flat roof of a typically narrow Philadelphia Center City rowhouse. Then 10 months later the roof began leaking into our Master bedroom on the 3rd floor. Since the repair was still covered under warranty, we called and emailed him again, several times and confirmed his phone # was correct and he read our email. He did not respond to us at all. As far as our experience goes, Mr. Palmer is not only untrustworthy and definitely does not honor his comittments whether verbal or written (warranty means nothing). And, it appears he may also be incompetent since none of the problems we presented to him are resolved. We had a new roof install 10 years ago which held up until last year and cost $1500. His quote for a new roof was almost 10 times that amount and the repair was a complete and total rip-off scam.