Elite Cleaning

Punctual and professional.

I did not get this company through Angie's List and lesson learned! I made this purchase through LivingSocial. I called to schedule the visit with Heather at Elite and it took her about 3 days to call me back. There was definitely a communication problem between myself and Heather I may have just misunderstood, but she made it sound like I HAD to schedule an extra 2 hours because it was a first cleaning and had to be a "deep cleaning" and also because I was technically "out of their service area" (even though I was within the area specified on LivingSocial.) and if I did not schedule the extra hours I would have to pay for travel time. I felt like I was being double talked and wound up scheduling for the 4 hours. When the women arrived Carol talked to me about what I wanted done, since nothing was specified. I told them what I wanted. She said that if I wanted I could just use the 2 hour LivingSocial coupon and pay $3.30 for tax. (not the extra $150.00 for the extra 2 hours) She said this because according to her, my house really did not need a deep cleaning. It was in pretty decent shape. So I agreed to the 2 hours then received an angry phone call from Heather, who said "You can't just change your appointment at the last minute. You scheduled 4 hours so you have to stay at 4 hours." I explained that there was not 4 hours worth of work to do and this was confirmed by the women cleaning. She finally conceded to 3 hours. I have to say that the women who cleaned my home (Stephanie and Carol) did a stellar job cleaning, they even did baseboards. They added special touches, like making a rose out of my toilet paper, re-making my beds, picking up and straightening up my son's bedroom and our play room. I think they did all the extras, because they really did not have anything else to do. All in all, I did not get a "deal" but I paid for what it would have normally cost to have my home cleaned. I wish I could just hire Carol and Stephanie to come and clean my home and NOT have to deal with Heather. I would not recommend this cleaning service.

Very professional to deal with & the staff was so friendly! They worked very hard at my home, I was pleasantly surprised. I will be using them every 2 weeks for cleaning maintenance. Highly recommend.

This is the only cleaning company I've ever encountered that doesn't use water to clean - they dusted the surfaces in our apartment with a powder which they didn't fully remove.